Chuck Caldwell Email and Phone Number

In my role I continued to work closely with Accenture and Microsoft to help organizations address key business challenges and priorities leveraging Microsoft technologies and solutions. In addition, I continue to play the Midwest Region People Engagement Lead role.Key Achievements:- Spearheaded digital transformation initiatives across industries like Utilities, Oil & Gas, and Chemicals, utilizing Microsoft Azure, PowerPlatform, M365, and D365 to exceed revenue targets by 5%.- Led complex, multi-year deals, working across Accenture and Microsoft securing $3M in investments to drive digital transformation for one of the world’s largest Chemical companies.- Developed and executed comprehensive account plans for enterprise clients, increasing the sales pipeline by 50% and expanding into new business areas, particularly in Data, AI, and Azure applications.- Applied a challenger approach to close a complex large, multi-year deals focused on data transformation, resulting in improved data security, data quality, and cost savings for client while driving 50% sales growth for Avanade.- Built strong executive-level relationships that facilitated digital transformation across diverse industries, driving sales and expanding client portfolios.- Led a 20+ person team to achieve a 78% engagement score, the highest in North America.

In my role, I partnered closely with Accenture and Microsoft to help organizations address critical business challenges and priorities by leveraging Microsoft technologies and solutions. I led a team of up to 127 resources delivering across multiple high-value client accounts, particularly in the Utilities and Oil & Gas sectors, where I focused on identifying and implementing the right solutions based on evolving business needs and market trends.Additionally, I took on the responsibility of serving as the Midwest Region People Engagement Lead, where I led a 20+ person team to design and implement initiatives aimed at improving employee satisfaction and engagement across the region. This involved establishing a comprehensive approach to people engagement, forming a dedicated committee, and driving key initiatives that significantly enhanced workforce retention and morale.Key Achievements:- Drove $14.4M in digital transformation deals within the Utilities and Oil & Gas industries, leveraging Microsoft Azure, Data, and PowerPlatform technologies to improve operational efficiency, reduce costs, and enhance customer satisfaction.- Developed and executed strategic account plans for enterprise clients, resulting in a 100% increase in pipeline and exceeding sales targets by 25%.- Led a 20+ person team building engagement approach and plan, achieving a 1.6% reduction in overall attrition and an 81% engagement rate, one of the highest regional scores.- Led complex, multi-year deals, including securing a $5M framework deal, establishing the first-ever Avanade Direct Security win in partnership with Microsoft, and driving 2500% sales growth at large Oil & Gas client, increasing revenue from $250K to $6.4M.- Built strong executive relationships with key clients and partners, helping customers adopt digital transformation strategies that directly addressed business challenges, resulting in $6M in additional pipeline and business opportunities.

In my role I led delivery for a wide range of projects for the world’s leading companies in the Energy, Petrochemical, Oil & Gas, Utilities, and Life Sciences. I led teams over 40+ employees across both onshore and offshore. I additionally led Change and Adoption for Accenture's internal CIO organization driving use of Microsoft capabilities being deployed to 400K+ users globally. Key Accomplishments- Delivered high performing global service, exceeding all SLAs while drastically reducing TCO. Led development and implementation of consumption based managed service for end user virtual coaching on standard IT tools and services, a first for Accenture. Developed and managed delivery of a 2 year roadmap of improvements to meet client requirements. Achieved 94% customer satisfaction rating and reduced business TCO by over 40%. - Won Accenture North American Resources People Developer / Inspiring Leader award for achieving a 92% overall team engagement score, one of the highest ever in Accenture Resources North America- Implemented a Change Board within Accenture's CIO organization reducing impact to Accenture users when new Microsoft O365 capabilities where deployed and implemented training/adoption plans that motivated users to leverage Microsoft capabilities available (OneDrive and Teams).

In my role I led delivery for a wide range of projects for the world’s leading companies in the energy, petrochemical, oil & gas, and mining industries. I led teams up to 42 employees across both onshore and offshore. Key Accomplishments:- Led deployment of POS system saving one of the world’s leading oil and gas companies $4.6M. Developed deployment approach and plan that resulted in achieving 8100 site deployments across the US in less than a year and one month ahead of schedule. Managed site readiness, scheduling, technician invoicing and simplified vendor deployment. - Recovered project for one of the world’s largest energy and petrochemical companies. Replaced senior manager following abrupt departure during critical launch of Accenture service. Rebuilt client relationship and trust, getting project, which involved 42 onshore and offshore resources, back on track. Delivered service within budget, exceeding agreed KPIs and reduced costs by over $200K within first 4 months.- Implemented innovative changes to global service to meet client budget challenges. Due to client budget cuts, implemented key service improvements including reducing service costs over 40% through efficiency improvements and reducing client’s outsourcing needs by 50%. In 2013, collaborated with Fortune 500 client across six BUs to establish new KPIs (used historical data to ensure correct measures) and resources.- Mobilized offshore deployment management capability in the Philippines. Marked the first time Accenture used offshore resources to manage / track technology deployments for Retail Fuels projects. Managed design and implementation of complex deployment management tool and reporting. Achieved over 6,000 site installations in North America within one year, one month ahead of plan, and cutting deployment costs.

In my role I delivered technology solutions to organizations across multiple industries. Key Accomplishments:- Developed the Novell Open Workplace offering for Accenture, providing software and tools needed to calculate savings to clients for moving to the Novell solution.- Managed a team of 9 resources to deliver a deployment playbook and mobilize deployment efforts for piloting new software for fuels retail locations across North America.

In my role I led the IT service desk supporting 2 locations and was the "Go to" person for handling white glove support for the C-Suite. Additionally I delivered numerous IT projects to improve end user support and IT operations. Key accomplishments:- Improved printing reliability while reducing overall printing costs by 50% BorgWarner. Slashed annual printing costs while increasing user functionality. Selected vendor and established a centralized print environment at BorgWarner’s HQ and tech center, cutting the number of printers 50%.- Designed and developed IT build center to handle deployment of equipment to multiple locations, ensuring proper building of new equipment and rebuilding of equipment; system utilizes PC images, which enabled speed of deployments to increase tenfold.- Reduced time to deploy new equipment from 14 days to 3 days by implementing New Equipment Release System controlled by specific policies and procedures.- Planned and coordinated IT aspects of 2 large scale corporate facility relocations with minimal downtime. - Improved customer satisfaction by updating meeting rooms to meet customer needs and developing standard processes/procedures for consistent meeting support.