Chuck Clagg Email & Phone Number

Lead Unified Support as part of the Global Operations team. Providing Executive IT Support, IT Helpdesk, Tech Lounge and Infrastructure L1 services.Develop, build and implement state-of-the-art services for the global enterprise, resulting in enhanced productivity and efficiencies through the adoption of of VoIP technologies. Negotiated global service contracts and licensing agreements to support Ford's transition to a Unified Communications environment.Launched cloud hosted Audio/Web conferencing solution supporting 360M+ minutes annually.Created and managed annual budgets ($30M+) and 5 year cycle plans. ITSM Transition Manager for Unified Communications services supporting 88,000+ IP telephones around the world. In-sourced telecommunications Helpdesk and Audio Conferencing services resulting in improved processes and cost efficiencies in excess of $5M per year

Consulted Ford Motor Company; negotiating, critiquing and developing carrier contractual agreements and proposals.Led team to integrate Jaguar and Volvo into the Ford voice network.Developed processes and guidelines creating Ford’s telecommuting program.

Developed standards and procedures for the installation and maintenance of customer premise solutions.Developed and implemented automated escalation process to notify key executives of major network events. Developed and led training for Technicians on network equipment and best practices.

Evaluated outside business opportunities to leverage existing telecommunications infrastructure.Consolidated Ohio Power offices into a regional office by engineering and implementing full service suite of communications services (PBX, Routers, DACS, 800 MHz trunked radio and structured wiring). Forecasted, designed and implemented voice and data network improvements. Installed the first DACS in the Ohio Power network driving cost savings and network efficiency.Provided Tier II support for LAN, PBX and WAN transport networks (microwave, fiber, PSTN). Designed and managed structured cabling installations and provided fiber optic splicing training to regional technicians. Migrated all Ohio based customers to new Centralized Contact center.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Electrical Engineering;