Chuck Crabtree Email & Phone Number

California, United States

Provide Systems Administration tasks and lead/assist with projects for IT systems for all client and internal systems.

Greater Los Angeles Area

Lead Campus Tech for Corporate Office as well as Lead Support for all Field Techs across the US.Responsibilities include Training, Project Management, High-Level Support for all services, interfacing with leadership as needed to ensure projects are completed per needs at all sites, Travel to provide direct support (as needed).

Remote

Provide Operational Support and planning for Projects.Provide direct IT Hardware/Software Support for all company needs.Manage Accounts for Office365 and Adobe for Teams.

Inland Empire, Ca

Working with various companies and staffing firms to provide high-level Technical Support to clients in the Southern California area.

North Hollywood, Ca

Manage and implement all aspects of IT for the Art Institute of Hollywood Campus as well as the Argosy University - Los Angeles Campus. Manage technicians at 4 other sites and provide tier 2/3 support as required.Manage all aspects of daily IT operations as well as 10-14 Student Workers at Equipment checkout facility and Student Print Shop.Collaborate as a member of local Campus Executive Committee and ensure IT infrastructure meets the needs of all departments and students.Ensure assigned campuses have annual strategic IT plans to ensure all are regularly meeting all higher-level plans as well as meeting the growing and changing needs of the Faculty and Students.

Moreno Valley, Ca (Various)

Work with FSA Leadership to plan/implement all IT projects for all sites throughout San Bernardino and Riverside County.Provide IT Support for all staff at all sites.Coordinate directly with vendors to ensure IT projects are completed.Manage and Maintain VMWare Infrastruture and ensure all user desktops are created/maintained.Manage Office365 Environment and add/remove users as directed by Department Managers.Inventory all IT Assets at all sites to ensure proper accounting of assets.Manage projects to roll out new VOIP Phones systems and network upgrades at all sites to allow for proper VOIP integration. (Jive VOIP)

West Region

• Ensure all technology operating properly in all areas with Regional team. Regularly work with multiple schools throughout West region, from California to New Mexico. 14 Regional Schools included.• Responsibilities include: o New office setup (planning, configuration, implementation) o Cleanup and configuration of existing offices to ensure proper operation based upon standards o Working with administrative users to ensure operation of all assigned technology (PC/Mac Systems, iPhone, iPad, Android OS devices, Microsoft O/S devices and peripherals)o Work as part of Regional Technology Cleanup crew to ensure all schools follow standards.o Inventory Management (Asset management and tracking in centralized database)o Setup VOIP Phones and network patching/setup for all users.o Ticket management in ServiceNow ticketing system.o Act as Tier 1/2 support for all assigned schools to ensure all areas are serviced locally/remotely.o Provide direct support and planning as needed to ensure 99% uptime for all school technology. o Server management for: license servers, storage shares, network security, disaster recovery, Active Directory/Group Policy, Print Server, IIS Server (Mac/PC)o Coordinate with all technology groups and vendors for all sites in order to ensure proper delivery of all serviceso Project Management work for upgrades and improvements to technology infrastructure

Santa Monica, Ca

• Managed all aspects of Technology services for the campus and working with all Academic and Support staff teams and leaders to ensure the highest level of service along with customer satisfaction and managing technical staff of 5 direct employees along with 15 student workers. • Responsibilities include:o Lead role in supporting Administrative and Classroom network systems (approx. 750 Systems, Mac and PC)o Setup of hardware/software/VOIP Phones to open new labs and Staff areas as well as planning and implementation of new classroom areas/specialty labso Image creation for lab areas (Mac/PC)o Cleanup of all technology areas to ensure all areas have proper cable management/clean work areaso Server management for: license servers, storage shares, network security, disaster recovery, Active Directory/Group Policy, Print Server, IIS Server (Mac/PC)o Project Management work for upgrades and improvements to technology infrastructureo Network configuration and patching, running data lines, etc.o Printer setup and support for all areaso Run Print Shop for reprographics and ensure supplies are managed for optimum efficiencyo Ensure all helpdesk tickets are addressed within 24 hours to ensure all departments are running smoothlyo Audio/Visual setup for Classroom environment and Administrative environment (Conference Rooms)♣ Projectors, Video conversion, all supplementary cablingo Remote access support via Altiris 6.9/7.6 (PCAnywhere) as well as RDP for applicable services, including ARD for Apple environment (Servers, desktops, XSAN)o Maintain proper inventory of all assets at site via centralized databaseo Purchasing/Procurement based upon departmental needso Primary vendor and corporate Project Management team contact to coordinate campus changes as needed

San Bernardino, Ca

• Worked under direction of the Campus Technology Manager to implement technology for the San Bernardino Art Institute• Responsibilities include:o Handling daily technology tickets to ensure all users in Administrative and Classroom areas have properly working technologyo Image creation for Mac/PC systemso Deployment of hardware and software for all user areas based upon project plan♣ Installed Computers/Phones(VOIP)/Monitors/Peripherals for all areas as neededo Setup of all new areas based upon expansion from one building to three buildingso Assist with managing campus technology inventory and verificationo Server management for: license servers, storage shares, network security, disaster recovery, Active Directory/Group Policy, Print Server, IIS Server (PC Only)o Patch management for PC systems via Altiris, including all specialized software upgrades♣ Scripting via Altiris/Command lineo Setup and Management of Muster Render Farm and all render clientso Setup/Maintenance of all AV Hardware in all areaso Setup of Audio/Video items for School events

Orange County, California Area

• Worked as lead technician for all clients in Network Administrator role to ensure computer network was optimal based upon the client’s industry and needs• Responsibilities include:o Network setup (Routers, Switches, cabling, security) and configuration of hardwareo Server Setup (Active Directory, Group Policy, Server Shares, shared printers, specialty software, license servers, Web Servers, Exchange)o Desktop Setup/Cleanup/Configuration♣ New system imaging/setup♣ Printer/Sharing configuration♣ Troubleshoot specialty software based upon client needso Work with vendors as main point of contact for hardware/software troubleshootingo Remote Assistance setup via multiple methods to ensure systems are supported during all client business hours or afterhours as requestedo Repair of all client systems; Virus/spyware cleanup, hardware repair/replacement, software configuration/troubleshooting

Irvine, Ca

• Worked directly with all department managers as well as other corporate subsidiaries to ensure that all daily technology needs were met.• Responsibilities include: - Desktop troubleshooting - Managing remote offices - Setup of new branch offices (New computer systems, Remote Application (Citrix) Setup, Software lockdown, Phone setup, Network, etc.) - Providing technology support to internal divisions - Create internal documentation for all daily processes