Acted as an advocate for customers, learning about their business needs, building trust, and ultimately becoming a valued technical consultant.Delivered regular updates to clients, establishing open communication channels that facilitated exceptional client service and identified business growth opportunities.Managed the full spectrum of the client journey, playing a key role in everything from the onboarding process through the conclusion of services.Coordinated service delivery… Show more Acted as an advocate for customers, learning about their business needs, building trust, and ultimately becoming a valued technical consultant.Delivered regular updates to clients, establishing open communication channels that facilitated exceptional client service and identified business growth opportunities.Managed the full spectrum of the client journey, playing a key role in everything from the onboarding process through the conclusion of services.Coordinated service delivery and expansion, carefully managing and aligning client expectations with service delivery abilities.Produced and presented reports to customers and internal leadership, served as an escalation point for client concerns, and addressed customer success issues.Managed software documentation and how-to guides, enhancing the knowledge base for both internal and external users.Collaborated with internal engineers, account managers, and company leadership to identify opportunities for expansion within client accounts.Worked with account managers to scope new proposals and set client expectationsMaintained client documentation utilizing company tools and processes, assuming the role of account expert related to Managed Services and potential client needs.Provided excellent client services by serving as an escalation resource, addressing problems, collecting feedback, and implementing solutions.Demonstrated adept problem-solving during escalations, fostering respect, and collaborating with internal teams for overall customer success. Show less

Worked with the Customer Support Manager to develop effective solutions to business problems, providing valuable insights into the use of our software.Delivered exceptional support by promptly responding to emails and phone calls, addressing customer queries, and resolving technical issues.Collaborated with third-party development partners, managing the maintenance of multiple codebases, ensuring effective communication and project alignment.Assisted with the administration of Linux… Show more Worked with the Customer Support Manager to develop effective solutions to business problems, providing valuable insights into the use of our software.Delivered exceptional support by promptly responding to emails and phone calls, addressing customer queries, and resolving technical issues.Collaborated with third-party development partners, managing the maintenance of multiple codebases, ensuring effective communication and project alignment.Assisted with the administration of Linux and Windows support as it related to our software, ensuring smooth operation and customer satisfaction.Produced a variety of scripts and programs to facilitate customer data integration into databases, while streamlining data management processes.Assisted the Customer Support Manager with the setup of new installations of our platform and facilitated smooth migrations. Show less

Freelanced in Denver, CO for local and remote clientsSpecialized in web/print collateral, concept design, high-volume retouching, data management, organizational solutions, and vendor outsourcing.

Managed retouching department of up to 15 employees, including hiring/firing, training, workstation & network admin, heavy customer service, etc.Developed and deployed a custom file management system company wide, which automated labor-intensive tasks, saving our company thousands annually.Wrote multiple JavaScript grid/layout generators for the company to automate otherwise time consuming yearbook-related tasks.Provided countless technology solutions to expedite systems… Show more Managed retouching department of up to 15 employees, including hiring/firing, training, workstation & network admin, heavy customer service, etc.Developed and deployed a custom file management system company wide, which automated labor-intensive tasks, saving our company thousands annually.Wrote multiple JavaScript grid/layout generators for the company to automate otherwise time consuming yearbook-related tasks.Provided countless technology solutions to expedite systems, consolidate similar sets of data, back-up and protect the company’s data, outsource skilled labor, etc.Invented advanced image processing techniques to correct for a variety of photography issues. Show less

Managed new and existing board game properties, contracting with 3rd parties to commission creation of key art, filing and cataloging all finished images, reviewing and approving incoming artwork, and occasionally editing files to keep them in line with brand guidelines as deadlines demanded.Led and directed ad campaigns by providing required art for direct mail, banner ads, animated gifs, and email marketing. Wrote copy and designed artwork as needed to fill gaps left by others.Oversaw… Show more Managed new and existing board game properties, contracting with 3rd parties to commission creation of key art, filing and cataloging all finished images, reviewing and approving incoming artwork, and occasionally editing files to keep them in line with brand guidelines as deadlines demanded.Led and directed ad campaigns by providing required art for direct mail, banner ads, animated gifs, and email marketing. Wrote copy and designed artwork as needed to fill gaps left by others.Oversaw every detail of projects’ entire life-cycles, ensuring a smooth workflow and consistency of design, from initial concept art, all the way to final printed products. Show less