Chuck Davis Email & Phone Number

United States

Kansas City, Missouri

Essential Duties:• Hires, trains and monitors the performance of all service department staff• Maintains daily sales and production reports• Monitors effective labor sales rate on a continuous basis• Forecasts goals and objectives for the department and strives to meet them• Works with the General Manager to create and control budgets for personnel• Understands and ensures compliance with manufacturer warranty and policy procedures• Establish and maintain guest centered policies• Handles customer’s concerns promptly and with genuine concern• Reviews the sales performance of the service consultants on a regular basis• Serves as liaison with factory representatives• Reviews technical bulletins and distributes them to shop foreman• Stays abreast on new product, product changes and warranties• Assures proper repair order flow to satisfy warranty/dealership requirements• Assists in all areas of the service department, as needed• Maintains a high ethical standard at all times

Merriam, Kansas

Essential Duties:• Hires, trains and monitors the performance of all service department staff• Maintains daily sales and production reports• Monitors effective labor sales rate on a continuous basis• Forecasts goals and objectives for the department and strives to meet them• Works with the General Manager to create and control budgets for personnel• Understands and ensures compliance with manufacturer warranty and policy procedures• Establish and maintain guest centered policies• Handles customer’s concerns promptly and with genuine concern• Reviews the sales performance of the service consultants on a regular basis• Serves as liaison with factory representatives• Reviews technical bulletins and distributes them to shop foreman• Stays abreast on new product, product changes and warranties• Assures proper repair order flow to satisfy warranty/dealership requirements• Assists in all areas of the service department, as needed• Maintains a high ethical standard at all times

Kansas City, Missouri

Managed three different service departments and three product lines with the company (Chrysler, Jeep, Chevrolet and Saturn), consistently improving CSI and gross profit for each store under my supervision. I was instrumental in coordinating the opening of a new store along with the development of that store’s team.