Project Management and oversight of low and high voltage telecom cabling and equipment installations throughout the US and Canada. Overseeing and coordinating fiber, phone switch, AP, UPS and standard low voltage data cabling installation projects, upgrades, migrations and repairs. Tracking progress within our CRM to deliver customer satisfaction via budgeting and margin management, team and client communications, quality control, scheduling and billing.

Oversight, agile project management, product management, stakeholder management, task ownership and collaboration with Web Designers, Content and Digital Marketers and Tech Services in the production of websites for law firms on WordPress. Delegation of website production tasks, migrations, establishment of timelines, deadlines and deliverables, oversight of quality assurance, overall team leadership and product management and accountability, and law client customer facing communications. Extensive use of Wrike Project Management Software, WordPress, Divi, JIRA. Member of TASK FORCE assigned to ensure timely website completion.

Researching products for online sales using Jungle Scout Software, sourcing and procurement of items from China negotiating prices, shipping terms, deliveries, marketing of items on Amazon using PPC and SEO, packaging, shipping items to Amazon for FBA. Established a profitable, international e-commerce business with multiple product lines on Amazon and eBay

Team management and project management which provided organizational leadership, budgeting and fund development. Oversaw and managed the entire staff to complete all details of the organization's annual Golf Benefit in May of 2018 which resulted in the doubling of revenue from the previous year.Oversaw and managed a team of 10 who hosted 80 skilled volunteers who donated a full day to repair and renovation or organization's five buildings. Coordinated resources and personnel to complete various aspects of large building renovation project. Directed, oversaw and managed the staff in all the details of organization's annual Gala. Established personnel policy, hired and released workers, gained new donors, led staff meetings, organized events, and completed successful grant applications, increased revenue for the organization.

Established, developed, retained and deepened long-term relationships with company accounts. Managed accounts for Mandarin speaking customers from China, Hong Kong, Taiwan, and English speaking accounts from India, Thailand, Korea, Cambodia, Japan, and America.Collected and analyzed data on customers' demographics, preferences, needs, and buying habits to identify potential markets and factors affecting weekly product demand. Forecasted inventory needs and evaluate existing and new products. Forecasted and tracked marketing and sales trends. Defined, created, and implemented processes that maximized profitability. Determined and set competitive prices of various products for customers. Gathered data on competitors and analyzed their prices, sales, and method of marketing and distribution.Consulted with 15 to 20 customers per day to provide profit-margin analysis and recommended purchase decisions based on information analysis of customer needs and market availability. Coordinated with routers to arrange delivery schedule and resolve transportation issues. Handled requesting and issuing various tasks from customers. Utilized problem-solving skills to accomplish service goals. Created weekly, monthly and yearly sales reports using Excel. Reported on industry and market competition as requested and assist with reviewing inventory levels.