Chuck Erickson Email & Phone Number

Topeka, Ks, Us

Topeka, Kansas, United States

As the Sr. Technical Program Manager, I manage large, complex projects or programs, and Agile value streams, as delegated, which are highly visible and critical to the business. I also direct teams of Project Managers and Business Analysts, and is responsible for capacity planning, work assignments and resource management, as it relates to projects or programs within assigned portfolio. I also direct initiatives characterized as enterprise-wide, resource-intensive and critical to the business. This role is also responsible for change management activities at all levels of the organizations. - Direct resources to plan, build, and run technology-based solutions consistent with CDW’s implementation methodology. - Leverage administrative tools to assign work and produce reports such as project dashboards, capacity plans, heat maps and resource utilization. - Budget and manage resources – both human and financial – to run programs, projects and the team within stated targets. - Responsible for the delivery of effective change management by consistent application of the changemanagement process and the correct integration of tools, platforms, applications and resources. - Management of IT Application and Infrastructure change requests, approvals and the scheduled releasesinto the production environment. - Deliver customer facing and internal change management activities to ensure ongoing stakeholder and user engagement.

Topeka, Ks

Manages and directs the activities by overseeing the work of employees, ordering of supplies, and creation of marketing materials and schedules.Oversee daily operations while managing food costs, monitoring budgetary requirements, and vendor relationsProduced a 25% in profits year-after-year for the previous 5 years and have been running in profit for the past 7 years.Currently responsible for one lead baker/decorator

Topeka, Ks

Managed the successful implementation and launch of several program/projects within the insurance industry. Conducted several meetings with internal and external stakeholders to review project plans, coordinating with different teams and departments regarding timelines, and presenting project initiatives to senior executives.• Maintained all projects within triple constraints with 100% accuracy• Built a trusting and safe relationship with all team members, sponsors, and senior leadership through strong communication skills, soft skills, integrity, and assertiveness as needed based on the audience.• Established realistic goals and implement action plans for achieving set objectives for organizational strategies• Ensured availability of budget, materials and human resources required to complete a project successfully• Facilitated the project plans without coercion, assigning, or dictating the work by empowering the team through discussion, decision making, and conflict resolution• Develop internal communication strategies useful in ensuring communication between various departments of an organization• Managed multiple programs that consisted of over a dozen projects focused on driving cloud-based initiatives to the organization• Successfully met or exceeded all expectations for multiple projects and programs with budgets well over $1M-$5M and consisted of teams with over 2-3 dozen employees.• Effectively led the Customer Experience portfolio from initiation to production for over 2 years.• Guided teams and organization on how to use Agile Kanban/SAFe/Scrum practices and values, including training programs, documentation maintenance, and general knowledge transfer.• Assessed the Scrum Maturity of multiple teams; coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

Topeka, Kansas Area

Scrum-mastered the successful implementation and launch of several program/projects within the insurance industry to ensure optimal productivity, top-quality development, and successfully implement delivery-focused deliverables. Maintain streamlined communications and removed impediments for all project team members while provide advice for all Product Owners.• Guided 8 teams (over 50 technology analysts) on how to use Agile/Scrum practices and values, including training programs, documentation maintenance, and general knowledge transfer.• Assessed the Scrum Maturity of each team and coached each team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.• Facilitated a collaborative team structure by empowering the team through discussion, decision making, and conflict resolution• Collaborated with leadership and stakeholders at multiple levels to establish relationships and build credibility and trust• Developed a series of ad-hoc reports based on business needs, that increased the visibility of successes and failures• Introduced a series of best practices that increased speed to service by over 30% over a 3-year span.• Created an “Agile Fitness” program geared towards introducing multiple Agile philosophies with Waterfall project management to create hybrid approaches towards project success.

Topeka, Kansas Area

Scrum-mastered large teams for multiple clients across multiple projects to ensure optimal productivity, top-quality development, and successfully implement delivery-focused deliverables. Maintain streamlined communications and removed impediments for all project team members while provide advice for all Product Owners.• Guided 12 teams (over 100 technology and business analysts) on the values of using Agile/Scrum practices, including training programs, documentation maintenance, and general knowledge transfer.• Assessed the Scrum Maturity of each team and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.• Facilitated a collaborative team structure by empowering the team through discussion, decision making, and conflict resolution• Established and maintained effective lines of communication with executives, senior leadership, business users, architects, business analysts, IT staff and vendors• Successfully recovered 4 projects and one program from potential project failure by implementing hybrid approaches and thus increasing speed to service.• Became a trusted to leadership in areas of best project management approaches

Frankfort, Kentucky

Created and executed project work plans and revisions as appropriate to meet changing needs and requirements. Identified PMO resources needed and assigned individual responsibilities. Managed day-to-day operational aspects of a project and scope. Reviewed deliverables prepared by team before passing to client. Prepared for engagement reviews and quality assurance procedures. Ensured project documents were complete, current, and stored appropriately. Applied statistical analysis and various problem-solving techniques to enhance business processes and improve quality throughout the organization.• Successfully completed 27 projects (12 using Agile methodologies) with a combined budget of over $2.5M; primary project manager for all Security, SharePoint, Telephony, and Wireless projects state-wide.• Created a department mission statement and started the initial developments of a Project Management Office (PMO)• Introduced the concept of Six Sigma best practices to achieve sustained quality enhancement through sustained dedication from the full organization, particularly from top-level executives• Provided statistical analysis for service desk processes and increased handling times by 30% by eliminating unnecessary processes within the old system.• Implemented Agile methodologies to the PMO for several projects (most recently SharePoint Optimization) which included resource allocations, sprint planning, and SCRUM meeting facilitation• Assisted with the development and implementation of goals, objectives, policies, and priorities for the project management office to achieve stable and predictable process results• Mentored and project managed an enterprise-wide initiative to optimize SharePoint 2010 including support, communications, content management, and collaboration solution implementation• Mentored project managers in Agile (SCRUM, Kanban, SAFe and XP) methodologies to enhance success & increase risk mitigation while promoting flexibility within business

Louisville, Kentucky Area

Planned, coordinated, directed, and designed all operational activities as it pertained to the growth and development of the organization. Identified, recommended, implemented, and supported strategic and tactical solutions for the entire organization. Managed all IT-related projects and administered many policies and procedures in areas of disaster recovery, sustainability, and financial management within the department.• Assisted with the development and implementation of goals, objectives, policies, and priorities for the entire IT department • Managed projects using Agile and Waterfall methodologies concurrently based on the project’s initial concept• Conducted sprint planning, sprint review, and daily/weekly Scrum meetings with outsourced, overseas development agencies worldwide.• Assisted with the preparation and administration of the budget while maintaining budgetary controls• Established and managed cost reduction strategies and directed IT Steering Committee• Analyzed, coordinated, and managed special projects including facility moves and major hardware/software implementations and strategies• Implemented Six Sigma best practices that included using DMAIC and DMADV methodologies to improve business processes with a clear focus on achieving measurable and quantifiable financial returns through customer service processes• Recruited, hired, and monitored IT staff including software/network engineers and helpdesk staffing• Managed 10-20 IT analysts including yearly reviews, monthly 1:1 sessions, and overall general guidance• Developed and conducted training programs, user acceptance testing, and quality assurance metrics for the organization• Developed and implemented disaster recovery programs and overall IT strategy for the next 5 years of operation pertaining to security threats and remediation, contingency strategies, and high availability procedures

Louisville, Kentucky Area

Drove both the tactical and strategic efforts related to creating and managing a well-defined support process for issues and problems that arise within the infrastructure and business application environments. These processes govern the technical services and support of over 2,800 computer users (including all levels of management) throughout Brown-Forman Corporation worldwide. Managed a team of support personnel who troubleshot Desktop IT issues. Implemented policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensured maximum issue resolutions in minimum time. Evaluated new information systems and services and suggested changes to existing products or services to better aid end users.• Responsible for project management of system implementations and technical support of applications.• Implemented and managed the ITIL Service Support processes, working closely with process owners, including Incident/Request, Problem, Change Management, and Service Desk• Responsible for the creation, maintenance, marketing, and distribution of the ITIL Service Catalog to increase integrity and accuracy of information and reduce variances• Provided project management for implementing technology changes by documenting issue/risk logs for technology projects and keeping project team updated. • Conducted end to end performance benchmarks for new product lines and determined thresholds for ongoing monitoring.• Established and maintained effective lines of communication with executives, senior leadership, business users, architects, business analysts, IT staff and vendors• Collaborated with leadership and stakeholders at multiple levels to establish relationships and build credibility

Indianapolis, Indiana Area

Managed a team of support personnel who troubleshot Desktop IT issues. Implemented policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensured maximum issue resolutions in minimum time. Evaluated new information systems and services and suggested changes to existing products or services to better aid end users.Effectively managed four dedicated associates for Brown Forman client, as well as 20+ associates on various shared corporate accounts.Assisted upper management with cost analysis, utilization strategies, and succession planning.Developed and presented request for proposals for new and existing clients.Redesigned performance appraisals and rewards programs for call center departmentsReported on variables set up by client and internal management.Successfully fulfilled 98% of service level requirements across all client agreements

Indianapolis, Indiana Area

Responded to user problems via phone, e-mail and web. Identified source of problems, researched the problem, isolated the problem if necessary and initiated resolution steps. Typically resolved basic to moderate complex problems while referring high complex problems to a higher level. Maintained proper resources based on predicted call volumes and managed time off requests.Handled inbound/outbound Tier 1 calls for over 20 Internet Service Providers and 15 Corporate Service DesksHandled Tier 2 escalations from front line representatives on ISP and Corp Service DesksMonitored network topologies to minimize outages and maintain constant network connectivitySubject Matter Expert for 12 clients

Indianapolis, Indiana Area

Designed and conducted company training programs in IT and Product troubleshooting and Customer Service. Monitored and reported the effectiveness of training on employees during the orientation period and for career development. Involved in initial plan design and existing plan enhancements.Maintained a 95% certification rate for all new hires based on company standardsConverted white paper training material to online, interactive training modules (HTML)Mentored new hires and cross-trained associates during migration period to ensure quality assurance

Masters, Executive Business Administration, 4.25

Activities and Societies: Beta Gamma Sigma2010 Bellarmine Student of the Year

Bachelors Of Science, Information Systems Security, 4.00

Associate'S Of Applied Science, Computer Networking, 4.00