• Set up and reimage laptops for employees.• Repairing hardware/software on laptops (LCD screens, batteries, hard drives, RAM, keypads/touchpads, troubleshooting software, etc.)• Offboarding terminated employees.• Building out network closets within store chain; Setting IP address pools and assigning static IPs to devices in WatchGuard firewalls; Setting up and maintaining Ubiquity APs for store Wi-Fi• Setting up new Office 365 accounts for new employees in Entra AD and assigning MS Office licenses• Adding users and assigning permissions to access SharePoint folders.• Issuing new employees IP phones and phone numbers in Ring Central and Mitel; assigning phone MAC IDs to employee profiles; troubleshooting phone issues• Fielding calls from employees to remote into their laptops with Pulseway and troubleshooting issues with software.

● Field help desk calls and troubleshoot issues● Secured network access control● Write and assign tickets for elevated issues

• Operations support at Denso Manufacturing• Field help desk calls and troubleshoot issues• Secured network access control• Write and assign tickets for elevated issues• Use and monitor AS400 system

General service on customers cars