Charles (Chuck) Hawley Email & Phone Number

Fort Collins, Co, Us

United States

Business Agility servant leader who embodies a lean-agile mindset and help to establish, grow, and nurture a generative culture in the US government context and beyond. Mentor and coach RTE, scrum masters, product management, operations, and development leadership. Application of lead-agile methods and mindset across multiple transformation programs. Ongoing definition and execution of strategies and roadmaps for accelerating, unifying, and expanding business agility and lean-agile transformation maturity. Lead data analytics and data decision making process, strategy, implementation across multiple programManage roadmap strategy and execution alignment. Servant leadership for multiple direct reports. Ongoing improvement and advancement of Agile, Lean and SAFe principles and skills within a complex dual operating system.

Fort Collins, Colorado, United States

Lead and assign tasks for a team of 10 DevOps Engineers.Prioritize work, communicate blockers, and set expectations for team and management.Write processes and improve documentation, workflows and presentations.Facilitate DevOps and Jira Adoption Communities of Practice.Design and Develop Complex Jira workflows integrating multiple levels of work according to the Scaled Agile Framework as well as integrating CI/CD Automation tools.Mentor and help staff with tasks, provide opportunities for growth and assist with career development.

Fort Collins, Colorado

Develop a disparate Operations team to organize under the principles of Scaled AgileFramework, including adoption of ceremonies and integration with development teams tocreate a DevOps focused organization.Champion migration from IBM Rational tool system to Atlassian ticketing system.Encourage adoption of Atlassian tools within my team as well as develop business case forpresentation to government sponsors.Shepherd multiple Operations team projects through phases of development, coordination,integration and deployment.

Lafayette, Co

Successfully manage projects that typically includes 5-15 cross-functional international team members, $350K - $4M revenue, and less than 10,000 hours to completion including develop advanced processes, programs and integration of client databases via API and lists.Led the project team charged with migrating a large international banking client from one piece of internal software to another through a compressed timeline and large development effort. For this project my team was awarded an Epsilon Market Mover award.Define project plan, resource plan, budget, milestones and deliverables in accordance with contractual obligations and project management methodology and leading practices.Manage project scope, requirements, resources, budget, timelines and deliverables, as well as issues, risks and defects.Develop relationships with stakeholders to develop and clarify requirements as well as acceptance testing.

Lafayette, Co

Established communication at all levels within the client and built problem-solving partnerships with clients and colleagues.Developed a team of Business Systems Analysts, through coaching and mentoring. Guided team to encourage empowerment and self sufficiency.Partnered with clients and internal teams to develop innovative solutions to solve customer challenges. Developed high complexity solutions with project team to implement real time email campaigns for a retail client sending more than 1 billion messages per year. For this effort, I was recognized with the Epsilon Employee Excellence Award.Developed and delivered training sessions for Freemarker scripting and manager training in associate engagement and process development.Removed roadblocks and troubleshot challenges affecting team members' success. Evaluated team to recommend development plans for organization growth.

Built complex multi-channel marketing campaigns based on business requirements.Developed and executed end to end testing including building out waterfalls, creating test cases, System Integration Testing, User Acceptance Testing, etc.Coordinated marketing campaign and reporting processes and associated tasks such as gathering requirements, functional specification and other client documentation.Managed, planned & implemented new-hire and existing team training programs.

Created user-based SQL reports server and constructed all reports in use company wide in Visual Studio as well as ad-hoc SQL requests.Developed company-wide technical infrastructure requirements, including equipment refresh, software licensing and introduced security processes.Developed and implemented business procedures for creating conference registration IT infrastructure, decreasing setup and teardown times by 75%.Designed and implemented customer-facing trouble-ticket resolution system.Developed business procedures for creating conference registration IT infrastructure.

Provided technical support for HP’s Proliant and Netserver product lines. Extensive knowledge of hardware technology, remote management, maintenance, security and data integrity.Member of Event Manager Program Design Team; charged with enhancing the end-to-end customer support experience through scheduling, sourcing, and dispatching onsite engineers and parts from a central location resulting in an increase in on-time response from 30% to 90%. For my efforts, I was recognized by the company with the HP Services MVP Award, as well as a company wide HP Star award.Designed new cross-functional tools, automation, and processes for Event Manager Team to maximize capabilities and increase customer satisfaction.Designed and led initial and ongoing training on procedures and call-handling for more than 125 Event Managers across multiple international sites.Supervised customer technical issues through dispatch to onsite resolution.Managed escalations for high profile customers through data research and root cause analysis.

Master Of Business Administration

Bachelor Of Science, Business

Education record