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Chuck Hench is listed as Technical Success Manager | Driving Product Adoption & Customer Satisfaction | Expert in Onboarding, Technical Support, and Client Growth | Music Lover at New Relic, Inc., a company with 501 employees, based in Talent, Oregon, United States. AeroLeads shows a matched LinkedIn profile for Chuck Hench.
Chuck Hench previously worked as Technical Success Manager | Driving Adoption, Consumption, Retention & Technical Enablement at New Relic, Inc. and Systems Administrator II | Microsoft 365 Administration & IT Infrastructure Specialist at Kelley Connect. Chuck Hench holds Master Of Science - Ms, Computer/Information Technology Administration And Management from Western Governors University.
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I’ve worn many hats in my career, across a range of roles from professional Chef to IT Systems Administrator, and now as a Technical Success Manager. My current journey is defined by adaptability and solving technical challenges, enabling clients to fully leverage their technology for measurable business outcomes.In my current role, I provide clients with guided product trials, technical onboarding, and support, ensuring they quickly see value in the solutions they invest in. By directly addressing customer use-cases and creating tailored solutions, I help my customers more quickly achieve greater adoption and engagement.Throughout my career, across different roles, I’ve achieved measurable improvements in customer engagement and operational efficiency. In one role, I developed customized onboarding processes that reduced time-to-adoption by 30%, helping clients see value faster. In another role, I focused on transitioning our reactive-approach to customer engagement into a far more proactive posture, a shift that boosted customer engagement by over 25%. Collectively, these efforts contributed to securing over $3M in new business, contract renewals, and upgrades, directly linking technical enablement to business outcomes.Outside of my core work, I am a dad, a home chef, and lifelong music enthusiast, always exploring creative outlets that fuel both personal and professional growth.Skills & Certifications:Product Adoption & EnablementCustomer Success StrategiesCloud TechnologiesITIL v4, CompTIA Project+, Demo2Win CertifiedData-Driven Insights & ReportingIf you’re looking for help with product adoption, technical onboarding, or solving complex challenges, feel free to connect with me at chuck@chuckhench.me to discuss how I can help your team achieve its goals.
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San Francisco, CA, US
My job is to help my customers maximize their value in our Platform. There are a number of means by which I accomplish this goal that are part of my daily/ weekly routines:1. Presenting public-facing technical demos and holding weekly Q&A Webinars.2. Assembling and presenting customer-specific and use-case specific technical demos to customers going.
Kent, Washington, US
At Kelley Connect, my role was to provide technical support and solutions for over 100 partner businesses. This involved a range of responsibilities, including:1. Overseeing Microsoft 365 licensing, orchestrating deployments, and ensuring seamless administration.2. Facilitating in-depth IT needs assessments, partnering with clients to design tailored.
Chicago, Illinois, US
At RR Donnelley, I focused on managing IT infrastructure and ensuring operational stability across our manufacturing sites. My daily responsibilities included:1. Deploying and maintaining over 100 workstations and 120+ user accounts, while ensuring all equipment and software were operating efficiently.2. Establishing and curating new IT documentation and.
Herzogenaurach, Bavaria, DE
At Adidas, I was responsible for handling escalated IT issues and shaping processes for support teams. Key aspects of my role included:1. Collaborating with the IT Service Delivery Manager to develop support processes and policies that improved the team's efficiency and service quality.2. Leading IT onboarding sessions for new hires, helping over 100.
Lake Oswego, OR, US
At Directors Mortgage, my focus was on maintaining smooth daily operations of IT systems and infrastructure. My responsibilities included:1. Monitoring systems and processes, troubleshooting issues reported by users, and managing user accounts as needed.2. Administering and maintaining a wide range of hardware and software, including servers, printers.
At eWind Solutions, I played a vital role in building and maintaining the company's IT infrastructure. This involved:1. Designing and launching a seamless IT system that enabled real-time collaboration across distributed teams, reducing project delays by 80%.2. Integrating domain services into a centralized management system, which streamlined.
As a Systems Engineer at Net2Vault, I specialized in creating and managing storage solutions using NetApp technologies. My role included:1. Overseeing setup and management of vFilers, aggregates, volumes with thin provisioning, and file-sharing protocols such as CIFS/NFS.2. Scheduling and monitoring data backups and disaster recovery (DR) replication using.
At Yahoo! Small Business, I provided top-tier technical support for small business clients, focusing on their web hosting, email, e-commerce, and domain management needs. My responsibilities included:1. Delivering world-class customer support, helping clients resolve technical issues with hosting, email, and e-commerce solutions.2. Facilitating.
Gaithersburg, MD, US
At GXS, I held multiple roles supporting a Fortune 500 company’s sales force. My primary responsibilities included:1. Providing over-the-phone support for users, troubleshooting a wide range of technical issues, including proprietary applications, network access, operating systems, and hardware.2. Escalating unresolved cases to higher-level support.
Other employees you can reach at newrelic.com. View company contacts for 501 employees →
Shannon Gill (Millson)
Colleague at New Relic, Inc.Sausalito, California, United States, United States
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Andrew Wall
Colleague at New Relic, Inc.Greater Boston, United States, United States
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Srinu Yadika
Colleague at New Relic, Inc.Bengaluru, Karnataka, India, India
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Weiping H.
Colleague at New Relic, Inc.Portland, Oregon Metropolitan Area, United States
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Michael Helvey
Colleague at New Relic, Inc.San Jose, California, United States, United States
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Deepa Lakshmi Manoharan
Colleague at New Relic, Inc.Bengaluru, Karnataka, India, India
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Melissa Furth
Colleague at New Relic, Inc.Frisco, Texas, United States, United States
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Adam Andrews
Colleague at New Relic, Inc.Spokane, Washington, United States, United States
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Lucy Lawson
Colleague at New Relic, Inc.Los Angeles, California, United States, United States
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HW
Hannah Wilson
Colleague at New Relic, Inc.Washington, District Of Columbia, United States, United States
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Quick answers generated from the profile data available on this page.
Chuck Hench works for New Relic, Inc..
Chuck Hench is listed as Technical Success Manager | Driving Product Adoption & Customer Satisfaction | Expert in Onboarding, Technical Support, and Client Growth | Music Lover at New Relic, Inc..
Chuck Hench is based in Talent, Oregon, United States while working with New Relic, Inc..
Chuck Hench has worked for New Relic, Inc., Kelley Connect, Rr Donnelley, Adidas Group, and Directors Mortgage.
Chuck Hench's colleagues at New Relic, Inc. include Shannon Gill (Millson), Andrew Wall, Srinu Yadika, Weiping H., and Michael Helvey.
You can use AeroLeads to view verified contact signals for Chuck Hench at New Relic, Inc., including work email, phone, and LinkedIn data when available.
Chuck Hench holds Master Of Science - Ms, Computer/Information Technology Administration And Management from Western Governors University.
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