Chuck Hill Email & Phone Number

Gray Butte, El Mirage And Adelanto

Provides technical support, direction, supervision and leadership to members of the desktop support group. Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of hiring, assigning and prioritizing work, setting expectations, performance management, and firing.Supports workstation, thin client, kiosk and printer hardware and software, desktop system maintenance/upgrades. Manages and administers all printers, and copiers servers.Responsible for all desktop software and hardware inventory, compliance and audits including printers, copiers, and scanners.Develops, maintains and provides key performance indicator metrics reports for all IT service requests.Recommends user-based desktop hardware and software including printers.Coordinates projects with GA senior staff. Monitors and maintains integrity of established GA Information Technology security policies, practices, and procedures. Evaluates new technologies, methodologies, and Information Technology trends to meet current and future needs.Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis.

Victorville, Ca

1.Assisting office workers with their computer desktop systems2.Providing computer support services both for software and hardware for an organization’s employees3.Testing of computers and ensuring that computer systems are functioning properly.4.Physical setting up of computers and software system installation for various computer applications and programs5.Identifying and solving any problems that affect computer operating systems6.Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s)7.Help in examination of network servers equipment and maintenance8.Maintenance of networking systems9.Maintenance and upgrading of computer systems or offering recommendations on upgrades needed10.Networking and connecting computers within the same organization to enhance communication11.Training staff and orienting them on how to use computer hardware and software systems12.Troubleshooting routine problems and maintenance of servers13.Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization14.Carrying out other duties as you may be requested by management15.Maintaining other computer peripheral devices such as printers and solving printing problems if they arise16.Coordination of computer maintenance with other Information Technology professionals such as Network Operations staffProfessional Competencies■Ability to work without supervision■Good communication skills■Initiative■Ability to multi task■Good at problem solving■Customer service

Southern California

•Troubleshoot computer hardware, software or network•Install new software on users computers•Clean, modify and repair computer hardware including monitors, keyboard and printers•Evaluation of company hardware and software•Provide good customer service to phone calls or emails

Bs, Computer Science

Mcsa, Comptia A+ And Network +, It