Chuck Jenkins work email
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Chuck Jenkins personal email
I am currently back in my hometown of Mattoon, IL working in IT at Rural King. I currently supervise a team that takes care of our employees IT hardware. We give great customer service, so our internal customers can give excellent customer service to our external customers. I was an IT Manager at Farm & Home Supply, a leading retailer of farm and home products and services in the Midwest. I have over 30 years of experience in IT, including 8 years as a Systems Engineer and Project Manager at Enterprise Holdings Inc., where I was the subject matter expert for over 500 self-service kiosks across North America. I am currently working on getting Network+ and Security+ certificates as well as knowledge in Python to enhance my skills and credentials.My core competencies include project management, vendor relations, process improvement, training, and customer support. I have a proven track record of delivering successful IT projects and systems with high quality, efficiency, and customer satisfaction. I am adept at using various software and hardware tools, such as Service Now, Cradle Point, Embross, and Toshiba, to manage, monitor, and troubleshoot IT issues. I also have excellent communication, collaboration, and leadership skills that enable me to work effectively with internal and external stakeholders, as well as mentor and guide my peers and colleagues. I am passionate about finding innovative solutions to IT challenges and improving the IT performance and productivity of the organizations I work for.
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Desktop Support SupervisorRural KingQuincy, Il, Us -
Desktop Support SupervisorRural King Apr 2024 - PresentUs -
It ManagerFarm & Home Supply Aug 2021 - Nov 2023Quincy, Il, Us -
Systems Engineer / Project ManagerEnterprise Holdings Inc. May 2012 - Apr 2020St. Louis, Missouri, UsSME for our self-service kiosks (500+) located in North America. I deftly use Service Now / RequestIT Incident, Change, and Problem, use CradlPoint’s NetCloud software, Embross’s Kiosk Manager, and Toshiba’s iSupport system. I take care of the vendor relations contact over our kiosk vendors to keep SLAs adhered to and wrote support documentation for Support Tiers I, II, and III. I efficiently train support teams on kiosks setup, hardware, and support -
Manager - 3Rd ShiftEnterprise Holdings Inc. Jul 2011 - May 2012St. Louis, Missouri, UsI proficiently worked as the 3rd shift Manager over 10 to 12 Computer Operators and made sure nightly tasks were completed effectively and efficiently
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Lead Installation SpecialistEnterprise Holdings Inc. May 2009 - Jul 2011St. Louis, Missouri, UsI diligently led and managed several projects affecting the company's rental branches and airport operations. I smartly used Service Now Project to track any projects and AutoCAD issues to help determine the best layout for WiFi. I smartly provided a vendor (Comm Works) with a plan for onsite installation after site surveys and discussions.
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Sr. Network InstallerEnterprise Rent-A-Car May 2007 - Jul 2008St. Louis, Mo, UsI efficiently configured and installed Cisco, and HP switches in the environment and skillfully provided leadership in the Installations department, leading projects, and being a technical resource for Airports. -
Project ManagerEnterprise Rent-A-Car May 2003 - May 2007St. Louis, Mo, UsI skillfully managed high visibility projects responsible for directing internal staff and consultant teams in different projects that required stringent timelines. I handled multiple projects and did cost savings that saved the company, on average, $400k to $600k per year.
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Network InstallerEnterprise Rent-A-Car Jun 1999 - May 2003St. Louis, Mo, UsI occasionally went onsite to convert Enterprise locations from Token Ring to Ethernet and configured and supported Cisco, and HP switches in the environment.
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Help Desk TechnicianEnterprise Rent-A-Car May 1998 - Jun 1999St. Louis, Mo, UsI diligently provided first level support for Rental branches on their hardware and satellite connection.
Chuck Jenkins Skills
Chuck Jenkins Education Details
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Mattoon High School
Frequently Asked Questions about Chuck Jenkins
What company does Chuck Jenkins work for?
Chuck Jenkins works for Rural King
What is Chuck Jenkins's role at the current company?
Chuck Jenkins's current role is Desktop Support Supervisor.
What is Chuck Jenkins's email address?
Chuck Jenkins's email address is ch****@****rac.com
What schools did Chuck Jenkins attend?
Chuck Jenkins attended Mattoon High School.
What skills is Chuck Jenkins known for?
Chuck Jenkins has skills like Customer Satisfaction, Process Improvement, Team Leadership, Project Management, Management, Customer Service, Troubleshooting, Networking, Vendor Management, Microsoft Excel, Training, Leadership.
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