Chuck Kirkham Email & Phone Number

• Direct report to CEO of Fusion IT• Managed Telecommunications Team consisting of 10+ full time employees• Assisted in developing business plans and sales strategies to drive results from those strategies to achieve the company business unit goals• Primary telecommunications project manager for communications branch of Fusion IT• Managed several business unit operating lifecycles which included entire sales, finance, and project lifecycles• Responsible for telecommunication infrastructure design and implementation and continued support of those products for all clients• Worked closely with customers both onsite and remotely to ensure proper solutions were put in place, which included onsite inspections as well as blueprint analysis and final ‘as built’ documents upon completion• Managed all wiring and telecommunication installation on customer worksites, both in an installation and project manager capacity• Trained telecommunication team on proper wire installation techniques in accordance with ANSI/TIA/EIA telecommunication cabling standards• Created and implemented standard operating procedures, including jobsite safety protocols, and quality installation standards• Worked with other members of management to determine proper price schedules and discount rates for each solution• Researched, tested, and implemented new telecommunication solutions, including phone, networking, and WIFI systems

Climax, Mi

• Developed business plans and strategies as well as wrote contract proposals for the business• Worked closely with the business manager to develop sales strategies and grow the business• Researched, understood, and developed new policies, quotes, renewals and policy changes for the entire business• Maintained customer accounts in a CRM software to ensure accurate, timely information• Responsible for all activity at customer worksites• Managed and maintained customer accounts• Managed all employees• Conducted all bids and estimates on new business• Responsible for bookkeeping tasks such as billing, invoicing, monthly reports• Ordered all equipment and materials necessary for work sites and maintained inventory• Performed site visits and quality checks on employees completed jobs• Completed safety inspections of all job sites• Developed business plans and strategies• Maintained all customer accounts• Pursued new potential accounts• Designed, installed, and maintained computer networks, hardware and software for a variety of different customers and network sizes• Obtained vast experience in both wireless and wired networking systems• Performed installations, translations, maintenance, and station relocations within various phone switches (PBX, VOIP), voicemail systems, and teleconferencing equipment• Maintained customer databases pertaining to phone and voicemail systems• Responsible for the installation, repair, and rearrangement of voice, data, coaxial cable, and fiber optical runs• Performed termination of coaxial cable, fiber optical cable, Category 5, Category 5E, and Category 6 cable• Responsible for the installation and repair of cabling and equipment for coaxial broadband systems (Comcast/Charter), alarm systems, and closed circuit television systems (CCTV)• Responsible for the installation and repair of DS-1 (T-1), DS-3 (T-3), and OC-3 circuits and equipment• Performed troubleshooting on phone and voicemail systems

Climax, Mi

Greater Grand Rapids, Michigan Area

Lansing, Michigan Area

Greater Grand Rapids, Michigan Area

Associate'S Degree, Computer Science

Business Administration And Management, General