Chuck Oshinsky Email & Phone Number

Annapolis, Md

Modus Solutions, LLC provides managed print services consisting of print and copy equipment, maintenance, and support. We introduce a proactive approach to managed print services by providing a better solution that doesn’t stop at equipment. We understand our most important product is our service. That’s what makes it our M.O.

Washington D.C. Metro Area

Work directly with Federal civilian agencies and HP Channel Partners including: Department of Veteran Affairs Social Security Administration National Aeronautics and Space Administration United States Postal Service Department of Education National Institute of Health Department of Agriculture Department of Commerce United States House of Representatives United States Senate Architect of the Capitol Technical HP expert sharing knowledge with customers in area of expertise and related technology information Gather and assess customer business and technical requirements needs while identifying site-specific and corporate parameters and constraints that may impact the solution Architect an appropriate technical solution to meet the customer’s business requirement finding the best current and future fit Provide customer with expert solutions, RFP/RFQs, presentations, and excellent communication supporting the account team Build customer loyalty and satisfaction through being a trusted advisor Support customer’s IT staff with potential challenges and problem resolution Partner effectively with account team to ensure customer satisfaction Apply broad understanding of technical innovations and trends to solve customer business problems while applying productivity-enhancing tools and processes Master new HP products, determine training needs, and evaluate relationship competitors

Downtown Washington Dc, Washington, District Of Columbia, United States

I worked directly with Federal civilian agencies and HP Channel Partners in the following areas:• Technical HP expert sharing knowledge with customers in area of expertise and related technology information• Gather and assess customer business and technical requirements needs while identifying site-specific and corporate parameters and constraints that may impact the solution• Architect an appropriate technical solution to meet the customer’s business requirement finding the best current and future fit• Provide customer with expert solutions, RFP/RFQs, presentations, and excellent communication supporting the account team• Build customer loyalty and satisfaction through being a trusted advisor• Support customer’s IT staff with potential challenges and problem resolution• Partner effectively with account team to ensure customer satisfaction• Apply broad understanding of technical innovations and trends to solve customer business problems while applying productivity-enhancing tools and processes• Master new HP products, determine training needs, and evaluate relationship competitors

Washington D.C. Metro Area

• Work directly with the copier dealers and IT resellers to ensure that they have the training and expertise necessary to sell and deploy copier-based and server-based solutions and services to their customers. • Pre-sales responsibilities include providing technical expertise to copier dealer and IT reseller partners, and to demonstrate and train partners on new technologies and solutions. • Post-sales responsibilities include providing support to dealers and resellers to ensure support standards, assisting on discoveries and assessments with customer accounts, and partnering on customer sales activities to help generate revenue.• Proficient with Lexmark Embedded Solutions, ReadSoft, Kofax Express 3.1, Kofax Capture, 10, and Kofax Front Office Server 4

Downtown Washington Dc, Washington, District Of Columbia, United States

• Worked directly with the copier dealers and IT resellers to ensure they had the training and expertise necessary to sell and deploy copier-based and server-based solutions and services to their customers• Pre-sales: provided technical expertise to copier dealer and IT reseller partners and demonstrated and trained partners on new technologies and solutions• Post-sales: provided support to dealers and resellers to ensure support standards, assisted on discoveries and assessments with customer accounts and partnered on customer sales activities to help generate revenue• Proficient with Lexmark Embedded Solutions, ReadSoft, Kofax Express 3.1, Kofax Capture, 10, and Kofax Front Office Server 4

Washington D.C. Metro Area

• Support the Lexmark customer focus teams in presales and post sales customer activities. • Support Lexmark Government Solutions team, Department of Defense and Civilian Agencies• Pre-sales responsibilities include providing technical expertise to customers and the customer focus teams, and to demonstrate and train customers on new technologies and solutions. • Responsibilities included: o Assistance with RFP & RFQ responseso Provide technical resource, focused on customer satisfactiono Assist in supporting the customer’s IT staff with problem resolution for issues around Lexmark products and solutionso Develop and perform trainings and presentations to various group sizes and levels within a customer’s organization.• Post-sales responsibilities include providing support to customers to ensure support standards, assisting on discoveries and assessments with customer accounts.

Washington, District Of Columbia, United States

• Supported Lexmark Government Solutions team, Department of Defense, and civilian agencies• Pre-sales: provided technical expertise to customers and the customer focus teams, demonstrated and trained customers on new technologies and solutions• Post-sales: provided support to customers to ensure support standards, assisting on discoveries and assessments with customer accounts• Provided technical resources, focused on customer satisfaction• Supported the customer’s IT staff with problem resolution for issues around Lexmark products and solutions• Developed and performed trainings and presentations to various group sizes and levels within a customer’s organization

Washington, District Of Columbia, United States

• Supported cross geographic requirements of Lexmark customers and customer focused teams• Lead and supported a customer focus team education plan and trained members• Responded to and resolved all escalated customer issues• Coached SEs via monitoring customer satisfaction, accompanying on selected customer engagements, providing advice and feedback, counseling team members and implementing development plans• Reviewed SE engagement requirements and work activity with District Managers

Washington D.C. Metro Area

• Support cross geographic requirements of Lexmark customers and Customer Focused Teams• Lead and support an education plan; train members of Customer Focus Team• Respond to and lead all escalated customer issues• Conduct customer satisfaction calls. Accompany SEs on selected customer engagements.• Advise, feedback, and counsel team members• Assist District Managers with SE engagement process• Provide direction to and prioritize activities and work balancing for team• Maintain professional knowledge of all Lexmark technology• Implement documented / online development plan for each team• Resolve conflicting priorities

Washington, District Of Columbia, United States

• Provided sales support to Account Managers, generating product demand, and providing consultative services to Lexmark customers• Assisted customers in implementing solutions• Provided specialized support in selling color laser printers, multifunctional devices, and other technical solution products• Developed and delivered targeted demonstrations

Washington D.C. Metro Area

• Provided sales support to Account Managers, in generating product demand and by providing consultative services to Lexmark customers.• Assisted customers in implementing solutions• Provided specialized support in selling color laser printers, multi-functional devices, and other complex technical products• Development of targeted demonstrations

Washington D.C. Metro Area

• Support the Lexmark customer focus teams in pre-sales and post-sales customer activities. • Pre-sales responsibilities include providing technical expertise to customers and the customer focus teams, and to demonstrate and train customers on new technologies and solutions. • Post-sales responsibilities include providing support to customers to ensure support standards, assisting on discoveries and assessments with customer accounts. • Responsibilities included: o Assistance with RFP & RFQ responseso Provide technical resource, focused on customer satisfactiono Assist in supporting the customer’s IT staff with problem resolution for issues around Lexmark products and solutionso Develop and perform trainings and presentations to various group sizes and levels within a customer’s organization.• Provided technical sales support to Account Managers with sales and implementation of printing and solutions.

Washington, District Of Columbia, United States

• Provided technical sales support to Account Managers with sales and implementation of printing solutions• Pre-sales: provided technical expertise to customers and customer focus teams, demonstrated and trained customers on new technologies and solutions• Post-sales: provided support to customers to ensure support standards• Subject matter expert for completing RFP and RFQs

Washington D.C. Metro Area

• Support the Dataproducts customer focus teams in pre-sales and post-sales customer activities. • Pre-sales responsibilities include providing technical expertise to customers and the customer focus teams, and to demonstrate and train customers on new technologies and solutions. • Post-sales responsibilities include providing support to customers to ensure support standards, assisting on discoveries and assessments with customer accounts. • Responsibilities included: o Assistance with RFP & RFQ responseso Provided support during the Live Test Demonstration period in response to a RFPo Performed upkeep and repair of office demonstration equipmento Performed internal and external product demonstrations to potential customers and sales teams