Chuck Pierce Email and Phone Number
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VALUE PROPOSITION► I deliver solid results in client services and information technology, with extensive experience executing strategies for technical support, process improvement, client relationship management, and team leadership in high-visibility, mission-critical customer care environments.► My success is driven by my ability to assemble and lead teams of professionals with the talent and qualifications to resolve client issues.SUMMARY► Engaging Client Services Executive possessing a winning blend of subject matter expertise, skill in relationship management, and practical experience. A demonstrated record of experience ensuring the overall quality of the customer experience.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS★ Established the IT Services Division, building a team of 13 professionals to support 1200 internal customers.★ Adopted ServiceNow to better meet customer needs, reducing time to resolution from seven to two days for a volume of 80,000 tickets each year.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Customer Service Operations, IT Infrastructure, Project Management, Team Leadership, ServiceNow, Budget Administration
Teradata
View- Website:
- teradata.com
- Company phone:
- 1(866) 548-8348
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Director, Enterprise Desktop Engineering And ServicesTeradata Jan 2024 - PresentSan Diego, California, Us
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Senior Manager, Enterprise Desktop Engineering And ServicesTeradata Sep 2018 - Jan 2024San Diego, California, Us★ Lead endpoint management for users on 7,000+ Windows systems and 1,500 Mac systems, including the Virtual Desktop Infrastructure (VDI) software technology. ★ Desktop Modernization - Cloud First Approach. Manage devices regardless of connectivity to Teradata networks, remotely deploy and re-image in the field, direct from vendor approach for new Windows/MacOs deployments, enforcing mandatory security software before first login. With a core image on our golden release for best end user experience while keeping cohesion in the environment at a N-1 or N-2 state.★ Managing an IT operating model by leading managed services operations (HCL) while Teradata employee handle core tasks and project work. Lead IT Infrastructure Contract & Services by building service-based solutions with annual service adjustments on a 5-year contract with $12MM.★ Created a support team with a Manager, 2 Administrators, and a Developer, to replace outdated ServiceNow software into a reorganized greenfield application that provided new releases and benefits to users. ★ Discover 95%+ of global asset recovery, surpassing initial 30% recovery procedure by creating new process for recovery within WorkDay/ServiceNow.★ Created IT Answers Bar to assists users with on-demand accessibility for key questions to enhance technical performance. Conducted pre-COVID on-site meetings adapted to virtual meetings during COVID-19.★ Created IT Executive Support Services for senior leadership by building a specific team that handled all services including office and home setups, mobile phone assistance, and personal assistance. ★ Deliver AV help by creating a Desktop Engineer team to deliver hardware support for collaborative work, offering assistance to improve WebEx, Teams, & Livestream services. ★ Executive Briefing Center support for AV services to support customer meetings, investor day events, and executive meetings.★Manage Global Access Management that provides account administration.
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Senior Manager, It ServicesOmnitracs Nov 2014 - Sep 2018Westlake, Texas, Us★ Safeguards the quality of the client experience for 1200 employees while managing IT services.★ Established the IT Services division, forming a team of 13 systems administrators and engineers that are responsible for Desktop Support, Help Desk, Asset Management, Software, Active Directory, Encryption, End Point Protection, Data Retention, ServiceNow Ticketing and System, Telephony, Printing, Engineering Support, and Audio Visual Services.★ Innovated a formal IT support model, including all policies and procedures, to govern all Omnitracs LLC operations.★ Adopted ServiceNow to better meet customer needs, reducing time to resolution from seven to two days for a volume of 15,000 tickets each year.★ Recognized for delivering $500K in savings through the negotiations of agreements with IT vendors; additionally, brought the majority of support functions in-house, providing greater accountability and increased ownership of services while saving $15K per month.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT OMNITRACSOmnitracs, LLC and its subsidiaries are the leading providers of fleet management, routing and predictive analytics solutions for private and for-hire fleets. Omnitracs' more than 800 employees deliver software-as-a-service-based solutions to help more than 30,000 private and for-hire fleet customers manage nearly 1,000,000 mobile assets in more than 60 countries. -
Director Of Information TechnologyQualcomm Inc. May 2010 - Oct 2014San Diego, Ca, Us★ Exercised executive responsibility for all IT infrastructure and development affecting a global employee base of 31,000 throughout the United States, China, India, and Ireland; recognized in Computerworld's 100 Best Places to Work in IT since 2004.★ Led all vision, strategy, and execution for desktop field services, help desk, printing, and mobility functionality for all internal clients, with authority over 112 IT professionals and 6 IT managers.★ Created IT Mobile Walk Up Centers to serve the mobility needs of employees, building four locations in the United States and two in India handling over 100,000 trouble tickets annually.★ Provided increased consistency and quality of support for the end user community by consolidating three teams into one.★ Reduced the printing budget by nearly two thirds by negotiating savings on toner and improving staff utilization.★ Lowered the Average Time Per Issue from two weeks down to less than two days.★ Reviewed and selected new technologies aligned with the needs and business goals of the company as a member of the Desktop Standards Committee.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT QUALCOMMQualcomm Incorporated is a global semiconductor company that designs and markets wireless telecommunications products and services. -
Staff Manager, Information TechnologyQualcomm Inc. Apr 2008 - May 2010San Diego, Ca, Us★ Managed 7 IT managers and 80 team members providing installation, maintenance, and support for Desktop, Mobility, Telephony, Printing, Hardware Management, and Vendor Services.★ Oversaw IT operations across 13 locations, including 6 in Europe and the Asia Pacific Region, spanning 17,000 employees; standardized customer service worldwide through the introduction of best practices for all support requests.★ Served as Project Manager for six sites across North America to manage the build-out of 13 IT labs to provide localized services, as well as two IT labs in Hyderabad and Bangalore.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT QUALCOMMQualcomm Incorporated is a global semiconductor company that designs and markets wireless telecommunications products and services.
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Senior Manager, Information TechnologyQualcomm Inc. Jul 2004 - Apr 2008San Diego, Ca, Us★ Managed a team of 6 direct reports and 68 indirect providing 24x7 production operation and on-call status support.★ Directed IT operations: Desktop Field Services, Telephony Services, Printing Services, Vendor Services, and Domestic Technical Support for up to 13,000 employees on 7 sites.★ Launched quarterly personal e-waste event to allow employees to recycle personal e-waste, with funds benefiting local non-profit organizations. Expanded corporate e-waste program, which lead to being acknowledged San Diego Recycler of the Year for several consecutive years.
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Manager, Information TechnologyQualcomm Inc. May 2001 - Jul 2004San Diego, Ca, Us★ Developed a new team concept, Desktop Field Services, which led to improved operational efficiency by training 53 technicians to become experts in both Desktop and Telecom/Infrastructure Cabling.★ Directed the integration of the Telephony group functions into the desktop teams support functions which lead to another reduction of our costs.
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Supervisor, Information TechnologyQualcomm Inc. Apr 1998 - May 2001San Diego, Ca, Us★ Supervised 27 Technicians to ensure timely installation of all cabling infrastructure projects. ★ Developed and managed major IT infrastructure projects for 7 new facilities covering 950,000 sq. ft.
Chuck Pierce Skills
Chuck Pierce Education Details
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American Business CollegeAccounting Certificate -
Uc San DiegoZenger-Miller Management Skills Program
Frequently Asked Questions about Chuck Pierce
What company does Chuck Pierce work for?
Chuck Pierce works for Teradata
What is Chuck Pierce's role at the current company?
Chuck Pierce's current role is Director, Enterprise Desktop Engineering and Services.
What is Chuck Pierce's email address?
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What is Chuck Pierce's direct phone number?
Chuck Pierce's direct phone number is +185851*****
What schools did Chuck Pierce attend?
Chuck Pierce attended American Business College, Uc San Diego.
What are some of Chuck Pierce's interests?
Chuck Pierce has interest in Children.
What skills is Chuck Pierce known for?
Chuck Pierce has skills like Integration, Management, It Operations, Telecommunications, Wireless, Project Management, Leadership, It Leadership, Vendor Management, It Management, Desktop Support Management, Strategy.
Who are Chuck Pierce's colleagues?
Chuck Pierce's colleagues are Saad Haroon, Ryan Nichols, Greg Taranto, Phanindra Nalam, Simson Dsilva, D Jakhar, Yesi Nelfia.
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