Chuck Putnam Email and Phone Number

Responsible for managing Ivanti Service Desk, Ivanti Security Controls (formerly Shavlik), and EMSS for contracted customer for a specific set of services based on purchased SOW. Ivanti Security Control and EMSS responsibilities include patching more that 15000 nodes with a mix of RHEL and Windows servers.

Maintain superior customer satisfaction by finding and addressing customer concerns and problems. Currently provide high-level technical support for Service Desk software, and have extensive experience with LANDesk Management Suite, to LANDesk clients as a member of a dedicated support team. Provide training for customers on product components. Responsible in part for training new employees on the LANDesk products, as well as performance skills needed to be successful. Manage between 10 and 50 support cases, ranging from quick fixes to resolutions spanning several months, depending on complexity. Teams sections of product support include SQL database (2000, 2005, 2008), MAC 10, inventory, asset manager, security, software deployment, OS deployment and software licensing. Responsible for training support employees on our new KCS (Knowledge Content Sharing) software and participate in ongoing development of the software. Responsible in part for developing public support content for publication on our community web site, this allows our customers to resolve many of the issues they come across on their own.

Managed the support services staff of five employees and assessed staff with performance reviews. Project management associated with Information Technology for new clinic openings and expansions. Organize, and participate, in all site visits for NextGen EMR as well as conference calls relating to NextGen. Managed the IT staff members to ensure that the EMR implementation was successful, winning the Clinic the MS-Hug Clinic of the Year for 2005. Responsible for all server hardware/software, technical service, help desk, and computer system operations. Assess all server needs including future applications relating to healthcare information systems. Responsible for on-call scheduling for after-hours support, ensuring quick response times and continuous operating hours coverage, thus maintaining a high level of customer satisfaction. Responsible for security, and hardware configuration. Responsible for software and license maintenance renewals associated with the servers. Managed and coordinated vendor services related to security, wireless, routers, servers and network wiring. Install and update the clinics department software applications as needed. Monitor server disk space and performance for trending. Researched and analyzed hardware and software solutions in an effort to keep up with technology.

Responsible for computer hardware/software support and associated network communications. Responsible for user profiles, security, and hardware configuration. Project manager over the hardware configuration, purchase, and implementation of EMR/EPM program. Managed the configuration and setup of our wireless networks as well as its security implementation. Managed the expansion of our server room and the implementation of an Inergen fire suppression system. Responsible for maintenance on 10 servers, including server backup and restore processes. Over see the setup and configuration of Cisco router upgrades, configuration and maintenance. Manage WAN infrastructure upgrade to include redundant T1 mesh between 6 locations. Maintained computer hardware/software support and associated network communications. Created and maintained user profiles, security, and hardware configuration on an IBM RS 6000 with an AIX operating system. Responsible for securing our network with the implementation of state-of-the-art firewall and DMZ server. Maintained backs up on 7 servers and verified the data’s integrity.

Responsible for computer hardware/software support and associated network communications. Built and managed the network of more then 100 workstation. Taught classes on networking, and computer hardware, based on the creation of my own lesson plans. Courses included; computer hardware, advanced computer hardware, Novell networking, Microsoft networking.

Responsible for computer hardware/software support and associated network communications. Administer NT & Novell Servers and Workstations.