Chuck Rikli Email & Phone Number

New Port Richey, Florida, United States

Operating as principal and lead consultant for company specializing in global plant start-ups, quality systems development and restoration, Lean manufacturing, expert legal witness, and private advisory. Current and former clients include Yeti Coolers, Hisense USA,, AlphaSights, Kraft/Heinz, McKinsey, Haier North America, National Carwash Solutions, Masterack, Genpact, Aqua-Chem, LICA Foods El Salvador and various law firms. * Set up quality systems for new automotive plant built by Siegel-Robert, Inc. Worked closely with operations and engineering along with customers such as Toyota and General Motors to develop world-class systems.• Created new product quality system for Haier North America prior to Haier’s GE acquisition in 2014.• Managed capacity expansion project and quality improvements for YETI at Clark, Philippines (2015-2016).• Analyzed and advised on food safety and quality footprint for Kraft/Heinz during their merger in 2016-2017.• Increased capacity by 67% at one client producing well-known consumer goods brand. • Set up quality system that drove first-time yield from industry average of 70% to industry best of 95% through use of APQP tools.

New Port Richey, Florida

Led quality systems for a $1,600,000,000 leading producer of commercial restaurant equipment. Managed 12 global brands, including Manitowoc Ice, Delfield, Garland, Multiplex, and Frymaster. Responsible for quality for 20 plants in North America, Europe, and Asia. Directed all facets of quality, including global quality strategy and supplier quality. Worked with key customers, including McDonald’s, Yum! Brands, Brinker, Circle K, and Starbucks. Ensured alignment of global systems with automotive quality model. Led matrixed team of global quality professionals.• Implemented extensive APQP processes, including FMEA, analytical problem solving, warranty analytics, and other advanced quality methodologies.• Trained over 250 individuals worldwide in modern quality practices and mentored numerous quality leaders.• Drove improvements to new product introduction process to improve cost of poor quality.

Charlotte, North Carolina Area

Top quality official at Electrolux North America, including the iconic Frigidaire brand. Responsible for all quality systems and results for Electrolux NA and Global Dish Care, Oversaw total of seven assembly and two fabrication plants in NA, representing $4,500,000,000 in annual sales revenue and 16,000 employees. Led ten direct salaried reports and total quality organization of approximately 600. Oversaw key reporting metrics, including Service Call Rate (SCR), warranty cost, Not Right First Time (NRFT), and Quality Index (QIN). Served as key member of global quality team representing three global Dish Care plants in U.S. and Europe. Also responsible for product safety and reliability testing across North America.• Drove company quality perception from last to first place in industry surveys in one year. • Reduced warranty spend by $18,200,000 YOY from 2011 to 2012 and additional $18,000,000 in 2013.• Reduced damage by $12,000,000 in 2012 and $4,000,000 in 2013. • Improved worst-ever Service Call Rate to historical best in less than one year. • Improved internal plant quality metrics to all-time record levels in 2012.

Augusta, Ga And Charlotte, Nc

Directed all Lean manufacturing activities within Electrolux Manufacturing System (EMS) for North American operations. Served as key member of global EMS steering committee. Co-created and performed instrumental role in implementation of global EMS Plant Certification Process. Generated $18,700,000 in savings in NA in 2009. Led Anderson, South Carolina plant to become first plant globally to achieve Lean certification in 2009. Managed direct reports, including three regional EMS coordinators.

Springfield, Tn

Led total quality effort for world’s largest single-site producer of freestanding cooking ranges. Drove YOY improvement in SCR from 2006 to present in electric ranges. Achieved best-in-class levels. Spearheaded launch of Electrolux-branded product manufacturing operation in 2008. Improved service call rate from 6% to record-low 3%.

Lavonia, Ga And Athens, Tn

Directed quality systems development and executions for Tier One and Two supplier of molded fuel tanks and windshield washer systems to world’s top automotive OEMs and recipient of IndustryWeek’s Top 10 Plants Award for 2003. Worked with key customers including Honda, Mercedes, General Motors, Mitsubishi, and Chrysler. Achieved TS-16949:2000 registration in 2004. Implemented APQP processes resulting in maintaining best PPM at GM, Daimler Chrysler, and Honda in company history.

New plant start-up consulting and contract work. Primary work was in the start-up of the Siegel-Robert plant in Newbern, TN. Responsible for developing quality systems to meet requirements of Toyota, GM, Ford and other automotive OEM customers.

Athens, Tennessee, United States

Administered total quality program for 800-person manufacturer of automotive interior components for Toyota, Nissan, GM, and Ford. Led reduction of defect rate at key customers by over 95% and removal from problem supplier programs in less than one year. Oversaw key processes, including rotational molding, injection molding, and water jet technology. Transformed plant from 60,000 PPM with GM to ten.

Knoxville, Fort Wayne, Montgomery And Oklahoma City

Managed full P&L responsibility for only manufacturing and distribution facility for company, with plant products including shift controls, auxiliary transmissions, and clutch parts for medium- and heavy-duty automotive applications. Led plant through transition from kitting and reman operation to line-setting operation for Navistar International.

Oklahoma City, Oklahoma, United States

Adjunct faculty, taught certification test prep, team problem solving seminars for the Business and Industries group. Specialist in Quality Management and Quality Engineering topics such as Advanced Product Quality Planning (APQP), including Design and Process FMEA and Process Control Plans, with a focus on preventive quality.

Mba, Business Administration

Activities and Societies: Executive MBA ProgramExecutive MBA program.

Bba, Business Management

Associate Of Arts - Aa, Business Administration And Management, General

Certificate, Next Level Leadership Executive Program, Business Leadership

Electrolux Next Level Leadership international program. Charlotte, NC and Curitiba, Brazil.