Chuck Schafer

Chuck Schafer Email and Phone Number

Flight Team Coordinator at Walt Disney World @ Walt Disney World
lake buena vista, florida, united states
Chuck Schafer's Location
Orlando, Florida, United States, United States
Chuck Schafer's Contact Details

Chuck Schafer work email

Chuck Schafer personal email

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About Chuck Schafer

I've been working in the hospitality industry exclusively since 2012 in both guest facing and non guest facing roles within the Walt Disney Company including areas in theme parks, resorts and reservation centers. My current role within the Walt Disney World Resort is as a Flight Team Coordinator based out of the Disney Reservation Center focusing on guest facing interactions. Our team focuses heavily on non-Disney resorts, mostly time share locations and the Four Seasons Orlando Resort. We act as "Disney Concierge” assisting guests with dining, ticketing and other Disney inquires. I was personally mentioned by a Four Seasons guest on Trip Advisor for my assistance with a young couple to maximize their time and experiences within Disney. Fellow cast members know me by my witty personality, calm demeanor and ability to diffuse a guest situation. Although I know that I do not have the ability to solve every guest situation, I do my best to resolve the issue to avoid any further escalations and save face for the company.I have a dual BA in Corporate Communications Studies and Public Relations and dual minors in advertising and business administration from Eastern Illinois University. I'm currently employed with the Walt Disney Company, however I am always looking for new opportunities to showcase my skills in different areas. I can be reached best by email chschafer85@gmail.com.

Chuck Schafer's Current Company Details
Walt Disney World

Walt Disney World

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Flight Team Coordinator at Walt Disney World
lake buena vista, florida, united states
Website:
waltdisneyworld.jobs
Employees:
23063
Chuck Schafer Work Experience Details
  • Walt Disney World
    Flight Team Coordinator
    Walt Disney World Apr 2015 - Present
    Disney Reservation Center
    Assisting guests with tickets and dining at offsite timeshare propertiesProperties include Four Seasons Orlando, Walt Disney World Swan & Dolphin (Starwood), Orange Lake Resort (Holiday Inn), Westgate Lakes and Vacation Villas (Westgate), Cypress Palms (Wyndham), Bonnet Creek Vacation Villas (Wyndham), and Summer Bay Resort (Exploria)Provide guest recovery without coordinator or managers onsite Proficient with cash handling and bank in/bank out procedures Flexibility in… Show more Assisting guests with tickets and dining at offsite timeshare propertiesProperties include Four Seasons Orlando, Walt Disney World Swan & Dolphin (Starwood), Orange Lake Resort (Holiday Inn), Westgate Lakes and Vacation Villas (Westgate), Cypress Palms (Wyndham), Bonnet Creek Vacation Villas (Wyndham), and Summer Bay Resort (Exploria)Provide guest recovery without coordinator or managers onsite Proficient with cash handling and bank in/bank out procedures Flexibility in scheduling due to different Planning Center locations and operating hoursRole emphasizing ticket sales and upsell opportunities to increase revenueLocations include: Four Seasons Orlando, Wyndham Bonnet Creek, Wyndham Cypress Palms, Summer Bay, Orange Lake, Westgate Lakes and Westgate Villas. Show less
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  • Walt Disney World
    Group Reservations Agent
    Walt Disney World Nov 2013 - Present
    Disney Reservation Center
    Role emphasizing ticket sales and upsell opportunities to increase revenueMultiple daily top ticket sales performerProvide excellent guest service through professional etiquette and expert adviceMaintain Guest Service Margin average over 95%Handling heavy queue, partnering with coordinators and resort teams to best accommodate guest requestsIndividual Team Top Ticket Sales for month of February 20142014 4th Quarter Star Ticket Performer
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  • Walt Disney World
    Disney Planning Center Coordinator (Temporary Assignment)
    Walt Disney World Nov 2014 - Feb 2015
    Disney Reservation Center
    Assisting guest at off site properties with Disney tickets, dining, My Disney Experience, and general Disney questions. Locations include: Four Seasons Orlando, Wyndham Bonnet Creek, Wyndham Cypress Palms, Summer Bay, Orange Lake, Westgate Lakes and Westgate Villas.
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  • Walt Disney World
    Front Office
    Walt Disney World Nov 2012 - Nov 2014
    Disney'S Pop Century Resort
    Trained in multiple front office roles as cashier, concierge, room operations, front desk trainer, mobile lobby experience, and runnerGuided team of front line cast members through guest interactions and accommodation procedures Demonstrated multi-tasking abilities by tending to calls from front line, resort call center, and direct guest lines while performing regular room operation dutiesAssigned and regulated resort of 2,800 rooms to maximize revenue
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  • Walt Disney World
    Vacation Planner
    Walt Disney World Sep 2012 - Nov 2012
    Ticket And Transportion Center
    Inform guests as well as educate them on the options and upgrades available.Guided guest towards experiences and activities that are age appropriate.Increased ticket sales by using discovery questions for appropriate ticket sales.
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  • Walt Disney World
    Main Entrance Operations
    Walt Disney World Feb 2009 - Sep 2012
    Epcot
    Proficient with TouchPoint turnstiles, iPod technology, and troubleshooting for MyMagic+Encountered high volume of guest and interactions with efficiency Interacted with guest and provided accurate information to maximize their time inside the park
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  • Aflac
    Independent Sales Representative
    Aflac Feb 2011 - Mar 2013
    Independent Sales Representative driving sales through cold calls and face to face meetings with company benefits decision makers.Achieved Quick Start Agent PromotionEstablished 3 new accounts in 5 monthsCollaborated between business owners, clients, and Aflac Headquarters to have information processed in a timely mannerProvided guidance to clients while filing claims during difficult circumstancesPartnered with established Financial Advisor/Broker to promote sales and… Show more Independent Sales Representative driving sales through cold calls and face to face meetings with company benefits decision makers.Achieved Quick Start Agent PromotionEstablished 3 new accounts in 5 monthsCollaborated between business owners, clients, and Aflac Headquarters to have information processed in a timely mannerProvided guidance to clients while filing claims during difficult circumstancesPartnered with established Financial Advisor/Broker to promote sales and revenueScheduled and presented products/services to potential clients and employees Show less
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Chuck Schafer Skills

Consumer Products Retail Merchandising Competitive Analysis

Chuck Schafer Education Details

Frequently Asked Questions about Chuck Schafer

What company does Chuck Schafer work for?

Chuck Schafer works for Walt Disney World

What is Chuck Schafer's role at the current company?

Chuck Schafer's current role is Flight Team Coordinator at Walt Disney World.

What is Chuck Schafer's email address?

Chuck Schafer's email address is ch****@****hoo.com

What is Chuck Schafer's direct phone number?

Chuck Schafer's direct phone number is +121754*****

What schools did Chuck Schafer attend?

Chuck Schafer attended Eastern Illinois University, Florence University Of The Arts, Eastern Illinois University.

What skills is Chuck Schafer known for?

Chuck Schafer has skills like Consumer Products, Retail, Merchandising, Competitive Analysis.

Who are Chuck Schafer's colleagues?

Chuck Schafer's colleagues are Alberto M., Rosanne Roach, Joe Lawson, Dominica Sorci, Thomas Tokarz, Ariana Lopez, Chandler Desrochers.

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