Agent licensed to sell insurance through New York Life Insurance Company.

• Development of multimedia presentations for International audiences (Pharmaceutica Internationale)• Training/coaching of personnel for International Training Seminars (Pharmaceutica Internationale)• Migration of advertising to web based system• Systems analysis for PC applications, networking, and telecommunications

Conduct fuel discount studies for the transportation industry using in house main-frame programs, Excel, PowerPoint, AccessNegated discounts with fuel companies saving transportation companies thousands of dollars per year

In charge of all sales and marketing of the Iron Mountain product for the US Awarded top partner sales person by Iron Mountain for 2 quarters Assisted a number of banks in preparation for bank audits producing necessary documentation and accreditation

Conducted ATM/Frame Relay Circuit audit for database and network diagram verification Isolated many circuits that were being billed incorrectly resulting in significant savings for HCA

Transportation of goods across the country.

• Reviewed and managed telecommunications projects such as cut-over to point-to-point circuits for all 54 libraries in state of Kentucky, circuit upgrades for 86 Department of Education locations • Developed new method of change control management utilizing many self-developed procedures and forms. Enabled staff to correlate outages with change management • Designed and maintained a data collection station to provide data from server farm for matrix to show server availability • Developed and implemented a network control console designed to decrease the amount of network down time and increase productivity

NORTEL NETWORKS INC., Nashville, TN 1993 - 2001 Senior Area Manager, 1998 - 2001 Directed account management of multi-million dollar global accounts such as Quest Communications, MCI and AT&T. Supervised 34 architects and design engineers working with major carrier companies throughout the western and central area including Alaska, Hawaii and Mexico. • Defined engineering requirements for core data product line, hardware and software • Maintained high levels of customer satisfaction by ensuring accuracy and timeliness of parts delivery• Provided fill-in-the-gap technical support globally • Insured quality of design integrity of products by conducting core data trials

Customer advocate for Commonwealth of Kentucky, a $10 million per year account. Involved with pre-sales, post-sales, service, consulting services, ServiceLink, sustaining engineering and premium TSC. Interfaced with upper/middle Nortel management and Governor Paul Patten on a regular basis concerning the Commonwealth of KY account. Supervised 10 to 15 Nortel field engineers on a variety of projects. • Project Management for the $5 million dollar Post-Secondary Education video project (Gov. Patton’s pet project)• Maintained current and complete documentation for all aspects of the account• Documentation was distributed to Upper/Middle Nortel management as well as to the customer to keep upper/middle management informed of status of account• Negotiated with many vendors pertaining to Commonwealth of KY account, achieving cost savings of approximately $100,000 per year for employer

Provided installation, trouble-shooting, and training for large corporations, hospitals and government agencies on the complete line of Bay/Nortel products. Developed and delivered presentations to upper management and other departments. • Resident engineer at Vanderbilt Medical Center and Erlanger Medical Center responsible for data transport of patient files to nursing stations and operating rooms• Performed a network audit at the IRS headquarters in Washington, DC• Provided root cause analysis to solve complex problems utilizing Network General Sniffer, LANanalyzer, HP Next Scanner, OpenView, and Optivity• Network monitoring and analysis utilizing Optivity, various vendor specific applications on HP OpenView, IBM NetView, SUN SunNet Manager, Microsoft Windows 95/NT • Network base lining, optimization and capacity planning for Sony, Ploygram Records, Toys-R-Us, IRS, CIA, the Pentagon

Supervised 15 PC Help Desk support technicians and a staff of 5 network technicians that were involved with the implementation of the new corporate LAN/WAN. • Designed and implemented new NYNEX Corporation LAN/WAN. • Administered 1500 user Novell LAN • Point of contact for microcomputer vendors, made all recommendations for all microcomputer purchases for 7 Corp sites• Point of contact for NYNEX Corp. President and all Vice-Presidents on computer and network issues