Charles Sivley Email & Phone Number

Asheville, North Carolina, Us

Danville, Va, Us

• Implemented internal Helpdesk within first 90 days• Identified and executed $312,000/year in contract savings in first year• Converted over 1/3 of workforce to remote within a 2 week window with no disruption in operations• Completed major upgrades and replacement of server and network infrastructure during pandemic• Executed and completed strategic plan initiatives

Abingdon, Virginia, Us

• Joined company in 8th year of regulatory enforcement action as it was transforming its culture and updating technology focus to become a 21st century bank.• Cleared all technology related regulatory issues and the Federal Reserve Bank’s Written Agreement was ultimately lifted in May 2019.• Provided leadership to IT team as infrastructure was replaced and rebuilt.• Revised BCP plan and conducted and documented a full failover exercise successfully.• Wrote or revised IT risk assessments, including Information Security and BCP to ensure compliance with FFIEC guidance.• Conducted and documented an Information Asset Inventory.• Conducted full review of IT vendors and contracts and made adjustments resulting in savings of over $150,000 per year.Technical Summary:• FiServ Premier core in house. Redundant data center with instant fail-over capability. Cognos reporting.• Network - SD-WAN network managed via Cisco Meraki devices. Palo Alto Firewall, Carbon Black endpoint security. Trend Micro Antivirus.• Servers - VWare environment 80+ virtual servers. Redundant data facility in house. Veeam Backup solution and VMWare Site Recovery Manager provide instant fail-over capability. Disaster recovery in house with the redundant data center.• Desktops - Primarily Dell PC's and laptops.• Lending - Compliance One, Lender Select and PC Lender.• Imaging - FiServ Premier director.• Other - Remote deposit capture for branches and customers. WDesk for electronic board packets and delivery. Verafin BSA reporting. Office 365 Messaging.• Cisco VoIP system

Middlesboro, Kentucky, Us

• Provide leadership, vision, management to the IT Department• Align IT Strategic plan with overall bank strategic plan, updating annually• Work with executive management, officers and staff to assess and respond to bank IT needs• Provide project management to ensure all IT projects are on time, on budget and meet the needs of the business• Formulate and maintain the IT budget• Lead the IT risk assessment process to ensure that all risks are considered and mitigated• Serve as Information Security Officer, reporting directly to board of directors• Serve as head of the IT Steering Committee• Serve as head of the bank wide Vendor Management Committee• Serve on various other committees to advise on technology issues/opportunitiesTechnical Summary:• FIS Bankway core - In house - acquired 2 small banks and opened/moved 5 branches. Led conversion project to outsource the hosting of the core to FIS. A2I reporting.• Network - converted bank to an MPLS AVPN network. Core switching and firewalls with Cisco devices. Trend Micro antivirus and endpoint security.• Servers - converted bank from 50+ in house stand alone servers to VMWare virtual servers. Veeam Backup solution. Outsourced disaster recovery site.• Desktops – Converted bank from stand-alone PC’s to virtual desktops system-wide. Dell desktops, Wyse thin clients, HP laptops. In house Exchange server for messaging.• Lending - Converted from ARTA to Compliance One.• Imaging - Jack Henry Synergy. All loans, documents and reports imaged. • Other - Remote capture for tellers, also offered to both personal and commercial customers. Online switch kits and instant issue debit cards also offered. Videoconferencing units set up in meeting rooms at branches for system-wide meeting capability.• Converted a Nortel BCM system to a Shoretel VoIP system.

Middlesboro, Kentucky, Us

Provide leadership, vision and management to the IT Department.Serve as Information Security Officer for bank.Responsible for all operations and supervision of IT staff.Recruit and hire and train staff.Serve as head of the bankwide IT Steering Committee.Develop, review and certify all back up and disaster recovery procedures and plans.Ensure the integrity and continual operation of the bank network.

Atlanta, Ga, Us

IT Support Center Supervisor • Supervised up to 48 direct reports in an internal IT Support Center for a Fortune 100 utility holding company with approximately 20,000 employees• Provided technical leadership and solutions to staff across multiple departments and functions• Served as project leader in consolidating 3 separate support desks utilizing the ITIL processes to develop, document and implement a unified support structureOther positions held within Southern Company:• Senior Support Analyst – Problem Resolution Center, second level support for IT Support Center.• Desktop Support analyst – Client Services department. Provided desktop support to various departments including the Power Coordination Center, Energy Management Services, Accounting, Distribution and Software Development• Computer Operator – Provided support for the Realtime power management system.

• Provided operational IT support in a large engineering firm.

Digital Banking School

History/Business Management