Chuck Smith Email & Phone Number

Dallas, Texas, US

Orlando, Florida, US

• Leveraged ChatGPT Open AI to enhance test frameworks and generate test data.
• Introduced Quality and Release processes into the SDLC using Aha, Jira, Xray, and various Dashboards in a fast-paced agile environment.
• Collaborated with customer technology teams for joint testing to simulate production environments.
• Formalized testing processes, including smoke, regression, performance, and Xray, leading to a fourfold in releases.
• Managed Dev/QA for Android APK team day-today including hiring several developers and SDETs to formalize the team.
• Managed Dev/QA for Android APK team, including team expansion.

Newark, New Jersey, US

• Designed and implemented testing frameworks and dashboards, integrating them into AWS DevOps solutions for 40 scrum teams.
• Led agile testing strategy and process establishment across Prudential's US operations.
• Managed 20-30 Quality Assurance Engineers, reducing PIR from 6% to less than 3% while transitioning teams to agile.
• Oversaw the migration of a critical value stream from Pru to Empower.
• Implemented CI/CD pipelines, Jenkins, Nexus, Docker, EC2 in AWS at Empower.

New York, NY, US

• Coached engineers on testing best practices and process improvements.
• Scaled the QA team from 5 to 21 QA Engineers & SDETs.
• Decreased development feedback from minutes to seconds by implementing front-end only web app testing framework leveraging puppeteer and visual testing
• To promote testing and self-sufficient teams, rolled out 2 automation frameworks (API & Front End) to QA and development teams
• Led efforts across teams for understanding testing gaps to improve coverage
• Integrated Peoplesoft real-time with Compass systems for backend office support and client sales.

London, GB

• Led Quality Assurance (QAE & SDET), Interim Release Management, and Internal Tools teams
• Coordinated and collaborated with client teams by gathering their requirements and helping them determine best testing practices and strategies.
• Sold and Implemented a test framework to several of our main clients and worked closely with them to determine their production release readiness.
• Created a Best-in-class Quality Culture by using “How Google Test Software” and embedding key Test Strategies concepts and processes, including SDLC Quality Gates and release certifications
• Reduced client found defects by over 15% per year while functionality and client base grew
• Championed Agile Transformation and lead teams to create or integrate agile tools for Continuous Integration, Backlog Grooming, Sprint Management and Automation

Newark, NJ, US

• Increased Quality organization from 12 to 30 FTE/Contractors in order to support expanding e-commerce strategies for existing and new platforms (Web, Mobile, Tablets, Ingestion, Services) in the US and international.
• Established new test strategies and release train quality gates for ensuring the best customer experience on phones and tablets ( Android, IOS, Windows Phone, Amazon Kindle) including functional, Automation, Smoke.
• Collaborated and aligned with Amazon teams to create a first class Audible experience on the Fire HD including innovative features Immersion Reading©, Whispersync for Voice©.
• Created, documented and implemented a quality process for the ingestion of EBooks and Audiobook to create a new technology and feature set for our customers - Immersion Reading ©, Whispersync for Voice©.
• Setup and implemented automation, performance and test strategy across multiple platforms and teams.(Web, Services, Mobile, Tablet, APCS)
• Increased revenue by introducing QA best practices to marketing, online sales and email marketing campaigns with A/B Testing, pixel tracking and feature toggles

New York, New York, US

Charlotte, NC, US

Created a new QA organization by fully staffing up to 21 people, locally as well as offshore, while introducing new tools and process levels of quality to existing production applications.Lead QA strategies thru the SDLC including test plans, automation, environment and defect management.Reduced test cycles up to 95% by designing and developing in-house.

I started a mortgage company that had up to 10 mortgage solicitors. In the process I learned alot about running a company from many aspects. I out sourced some main functions, hired, and manage people as well as implemented a strict process to adhere to the NJ banking state regulations. The most interesting aspect for me was the sales portion when I worked.

Omaha, NE, US

Lead a team of performance and automation engineers.

San Francisco, California, US

San Francisco, California, US