Migrated from CompuCom when Cigna decided to move Technical Support "in house" - August, 2021. (see CompuCom; same roles, different employer.) Position eliminated as a "Staff Reduction" - October, 2023.

Site assignments: Cigna; Bethlehem-Easton, PA. Previously assigned to: Aramark, Philadelphia, PA; Radian Guaranty, Philadelphia, PA; Sanofi US, Bridgewater, NJ; Sanofi-Aventis R&D, Great Valley, PA; and Air Products & Chemicals, Inc., Trexlertown, PA.Responsibilities included:* hardware installation and verification* hardware break/fix troubleshooting, diagnosis, and repair* software installation, verification, and repair* desk side, remote control, and phone support services to endpoints* "smart hands" support for server and network operations/maintenance* asset management support functions re: IT equipment securityDell, HP, and Lenovo hardware certified as needed. Microsoft Windows and Office skills are continually renewed and upgraded.

Cottage sign business. Everything from paint to digital. Signs, banners, apparel, vehicle lettering. Corporate identity/design/branding. A small, one-person business/hobby. Occasionally active for speciality projects.

Within the Department of Compliance, Professional Standards, and Research:* reviewed all existing performance monitoring systems and recommended functional improvements and technological enhancements * conducted or participated in root cause analyses undertaken in response to critical incidents within the corporation* managed an interdepartmental project designed to implement a totally integrated electronic client record system throughout the corporation

As a private consultant:* served non-profit and governmental human services organizations* conducted primary and secondary data collection and analyses* specified, acquired, installed and supported hardware and software for organizations making the transition from paper to electronic record systems* created original software and customized available packages for unique organizational requirements* trained and supported end users

* Lehigh Carbon Community College - Fall 1986, Spring 1989 to Fall, 1999. Adjunct Instructor in Psychology and Sociology. Courses taught included Introductory Psychology, Developmental Psychology, Psychology of Human Adjustment, Introductory Sociology, Marriage & Family, and Modern Social Problems. * Lincoln University - Fall 1986 to Spring 1990. Instructor in Master of Human Services Program. Courses taught included Literature Review, Needs Assessment, Data Analysis, and Program Evaluation research skills, Field Integration Seminar, Systems Theory, Social Welfare History and Social Policy, and Counseling/Interviewing Skills. * Moravian College - 1980 to 1982. Part-time Associate Faculty in Sociology/Social Work. Developed and taught two elective courses for upperclass majors in social work. Courses emphasized awareness of local social service networks and social planning theories/methods.

* designed and directed research, planning and evaluation projects for this private human services planning agency serving a three-county area in Pennsylvania & New Jersey* designed and managed electronic data and word processing systems* assisted agencies to implement office automation applications* supervised activities of all research staff (20+) on all research projects* staffed Long Range Planning Committee and United Way allocations committees* prepared grant proposals and served as grantsmanship consultant to member organizations* received post-graduate training at United Way of America's National Academy for Voluntarism