Chuck Supinski, Pmp Email & Phone Number

Day-to-day management of the Verizon NGPON2 program including defect analysis, new feature implementation and release planning.Responsible for detailed customer communications including daily/weekly meetings, release notes and root cause analysis.Maintained issues in both the customer and Calix defect tracking systems.Worked with the Calix front-end team for quick resolution to high priority customer reported issues. Provided responses to customer engineering change requests in the form of statements of work (SOWs) and detailed financial analysis, risk assessments and opportunity costs.Reported status and defended SOWs to senior management including the Chief Product Officer.Contributed to content planning for quarterly and emergency software releases.Played a lead role in managing Calix reliability labs and third-party suppliers.

Manage the customer experience for several tier-1 clients for a variety of communication solutions. Function as the voice of the customer, guiding overseas development teams to meet customer objectives within the limits of schedule and resources. Maintained NPI hardware, software and product release schedules from RFP to launch. This included requirements gathering/mapping, sprint definition, regulatory, industry certifications, customer samples and finished goods.Managed post-launch field issues, feature requests and cost reductionsDesigned and implemented the Jira blueprint and process adopted across the organization. Daily interaction with customers, suppliers and internal stakeholders (development, test, senior management) to maintain cost, schedule and quality across multiple programs.Drove efficiencies through adoption of common tools and methodologies for schedule tracking, status reporting, risk identification/mitigation, escalations and action items.

Horsham, Pa

Director, Software Engineering – Program Management Office: 2014-PresentSenior Manager, Software Engineering: 2012-2014Note: I have been continuously employed at CommScope/ARRIS/Motorola Mobility. ARRIS became part of CommScope in April, 2018.Established and led the Software Program Management and Vendor Management organizations, reporting directly to the Vice President of Engineering. Supervised team of 11 Program Managers responsible for 70+ ARRIS in-home products accounting for nearly $3 billion in annual revenue. Developed and enforced team charters which focused on scheduling¸ communication, quality, processes and resource allocation. Actively guided these multi-site (domestic and international) teams in their daily interactions with cross-functional teams as well as defining the long-term objectives of the entire software development organization. Drove efficiencies through adoption of common tools and methodologies for schedule tracking, status reporting, risk identification/mitigation, escalations and action items. Held leadership role on the security teams responsible for identifying, tracking and crafting external communications for sensitive security issues on all products. Integral in generating new business through the RFI/RFP/SOW process which included multi-vendor proposals and direct customer interaction. Simultaneously managed several large-scale programs with over 7 million deployed units. These projects incorporated a variety of software stacks, including Android, and required knowledge of EU regulations, regulatory/licensed technology testing and Netflix, YouTube and Google AndroidTV certification processes. Led team that defined the new feature and defect resolution processes as well as the Jira blueprint for all AndroidTV projects.

Horsham, Pa

Principal Engineer: 2008-2012Staff Software Engineer: 2005-2008Note: I have been continuously employed at CommScope/ARRIS/Motorola Mobility since Oct. 2005. Motorola Mobility became part of ARRIS in April, 2013.Lead engineer overseeing several multi-site teams of engineers for the Digital Terminal Adapter (DTA) product line with more than 10 million units deployed in domestic and international markets. This role included scheduling, resource allocation, prioritization, level of effort estimates and technical leadership in all aspects of the software and product life cycle utilizing Agile/Scrum development process. Planned software releases through coordinating efforts of software development, systems engineering, marketing and test groups. Managed customer expectations and allocated resources based on their priorities gathered through direct customer meetings. Also managed Motorola’s joint venture partners that required an in-depth knowledge of all aspects of the software design, system components and messaging. This effort supported over 100 million devices deployed in worldwide markets. Excellent communication and organizational skills were required to interface with multiple internal teams and external organizations such as vendors, Independent Software Vendors (ISVs) and customers

Moorestown, Nj

Responsible for managing the full product life cycle of an advanced digital record/replay system for Air Traffic Control, Defense and Home Land Security applications. This product line accounted for nearly 25% of the company’s yearly revenues with an annual budget of over $800,000. Functioned as the program’s main customer and vendor contact. Managed customer expectations in light of resource constraints in terms of requirements development, sales support and continuation engineering. Conducted on-site training for domestic and international customers. Held vendor’s accountable for schedule and quality commitments. Coordinated the efforts of the company’s program management, engineering, manufacturing and quality assurance departments. Provided day-to-day direction to the program team as well as to supporting organizations to authorize budgets, schedules and tasks. Reported directly to Corporate Management to ensure that resources are adequate to achieve program objectives. Primarily responsible for development and maintenance of project documentation and procedures as part of company-wide ISO2001 re-certification. Spearheaded the overhaul of the product’s test plan and product training program. Key participant in the company’s sales and marketing efforts through trade shows, product demonstrations and proposal evaluations and submissions.

Fort Washington, Pa

Functioned as a senior level engineer on a team that developed software for an embedded client-server environment. Full software life-cycle tasks included developing requirements and code design as part of software documentation, reviewing and mentoring other engineers, coding, implementation, and test scheduling/execution.

Breinigsville, Pa

Responsible for leading a team of software, hardware and process engineers in the development of a high accuracy pick-and-place machine for the manufacturing of advanced fiber-optic components. This machine operated in a class 100 clean room/ESD-safe environment and incorporated innovative solutions for robotic control, machine vision, data communication and process control. Completely designed the software architecture using the UML that seamlessly integrated Visual Basic, Visual C++ COM objects and XML into a highly flexible, object-oriented application. Performed all Visual C++ coding and shared Visual Basic coding responsibilities for the project. Planned and executed the software development effort by allocating resources to meet schedule milestones. Developed the team’s software-coding standard and implemented the version control system. Developed specification for and coordinated the efforts of several outside contractors that provided the robot and numerous critical sub-systems. Interfaced with investors and potential customers through detailed presentations that covered all aspects of the company’s capabilities. Initiated and maintained system and software design documentation. Developed low-level device interfaces in Java for various measurement instruments.

Functioned as a technical lead for the company’s third generation (3G) wireless protocol stack development effort. Specifically, led the team that developed the MAC layer (layer 2 of the OSI model) from initial concept, using the emerging 3GPP specifications, through system integration and testing. Responsibilities included all decisions regarding the overall design of the MAC layer, resource scheduling using MS Project, guiding a team in implementing this design in a model developed using the Telelogic SDL tool combined with C, debugging, unit testing, integration and system testing. Several of the critical issues that shaped the design were the need for reliable data transmission, code size reduction through code reuse and adherence to the air-interface specifications called out in the standards. Contributed to company-wide quality initiative that defined the standard operating procedures for every project to use in documenting the development cycle of their product. Conducted yearly employee reviews and prospective employee interviews.

Breinigsville, Pa

Lead software developer for two fiber-optic product lines that generate in excess of 1 million dollars in revenue per calendar day in a 24/7 operating environment. All coding, both forward-looking development and maintenance, was done in a C++ OOA/OOD environment. The pick-and-place machines used to meet these aggressive requirements incorporated a PMAC robot controller board (Cimetrix interface), digital I/O, Cognex 5600 vision system, MEI servo motor controller and PID-based temperature controllers. In addition to a thorough knowledge of C++, OOA and OOD, this also required an understanding of the process and parameters. Duties also included hardware trouble-shooting, robot fine-tuning and technician training and support. Led the effort to overhaul the system’s database interface to provide 100 percent reliability, data integrity and product traceability that is required by the ISO-9000 guidelines. Oversaw the expansion on these lines from 8 machines to a total of 34 machines, including complete system installation (hardware and software) from the ground up, signal and sensor setup and all networking requirements. Responsible for scheduling resources and assigning priorities for platform enhancements and debugging.

Msee

Bachelor'S Degree, Electrical And Electronics Engineering

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Education record