Chuck Weech Email & Phone Number

Nassau, New Providence, The Bahamas

Duties included:• Supervising 60+ employees – Bellman, Doorman, Door Handlers, Valet Parkers, Expeditors, Bell Desk Coordinators and Assistant Uniform Managers• Oversee and manage the operations of the Bell Desk, Front Door and Valet of the Royal Towers• Presenting hotel procedures at pre-convention meetings with trip directors for large groups of 100 - 1000 rooms• Proficient in LMS, Kronos, Peoplesoft & JDE Purchasing ERP System• • Plan and prepare for arrivals & departures for large groups of up to 3,000 guest• Arranging monthly meetings with staff and managers to improve guest satisfaction• Plan and host quarterly reward ceremonies for outstanding employees and managers• Assist with improving JD Powers and Trip Advisor reports and scores• Conduct mid-year staff evaluations and execute disciplinary actions

The Bahamas

• Supervising of 30+ employees – Front Office coordinators and front desk agents• Proficient in LMS, Peoplesoft, Kronos & JDE Purchasing• Create staff schedules, monitor and approving employee's time records• Conducting audits on staff on a daily basis• Manage room inventory and control financial budgets• Adjusting guest folios & allowances • Creating and presenting reports for VP of Front Office and the Executive team• Trained to respond to all critical emergencies for guest and hurricane preparedness

The Bahamas

• Monitoring and following up with concerns in the Symposium Tracking System• Supervising 25+ employees• Escalate and resolve complaints to improve guest satisfaction for all hotel towers• Responsible for generating reports for Housekeeping, Front Office and Engineering for the Beach Towers, Coral Towers, Royal Towers & The Cove• Conduct daily briefings and monthly staff meetings

The Bahamas