Chuck Yoder Email & Phone Number

Remote, United States

Designs software solutions for product needs by collaborating with the product owner, business stakeholders, and software engineers. Ensures the development team clearly understands business needs and leads the effort to design effective, simple, and creative solutions. Elicits, analyzes, and communicates detailed functional requirements within the agile development process.

Strongsville, Ohio, United States

Performed data analysis of call center performance metrics and loan servicing customer portal. Conducted information gathering sessions and drafted process map diagrams for several key business procedures.

Cleveland, Ohio, United States

Lead analyst and production support for Student Financials module to university’s Peoplesoft ERP student system. Served as liaison between student financial business office and University Technology office, developing solutions to department needs and seeing them throughout the implementation process. Based on business requirements, developed functional specification and test plan documents for modifications and enhancements to delivered and customized functionality. Wrote advanced reports and queries to meet department reconciliation requirements. Lead for Student Financial data interfaces to internal and external partners. Performed data analytics of trends to assist department in maximizing incoming cashflow to the university. Implemented guidelines, system changes, and practices to increase and maintain compliance with federal regulations. Diagnosed and resolved technical issues. Worked to increase efficiency in existing processes. Designed, tested, and assisted deployment of high visibility projects, such as direct deposit student refund functionality and user interface overhauls. Partnered with other ERP modules and departments to prioritize projects and available resources. Coordinated and ran monthly student tuition billing cycles and annual federal tax form 1098-T production. Created and performed training presentations for both internal and external audiences.

Cleveland, Ohio, United States

Deployed and administrated campus wide credit card processing solution, providing technical integration assistance with departments, PCI compliance training, best practice suggestions, and user processing support. Supplied desktop support to users in Human Resources and Controller’s Office. Performed system administrator functions. Gained experience with university’s Financials and Human Resources ERP systems by creating queries and running payroll processing. Planned and developed, migrated, and performed maintenance of department’s Active Directory services. Maintained department Windows Server 2003 file server including access, security, and backup procedures. Provided system standardization practices. Maintained computer lab of 18 machines. Redesigned, deployed, and maintained department web pages.

Orrville, Ohio, United States

Headed development, maintenance, and deployment of desktop imaging. Researched new approaches to maximize efficiency in IS. Rollout new applications and security updates. Cataloging of systems. Preventative maintenance of computer systems.

Creston, Ohio, United States

Managed technical support hotline for PPG Industries, Inc. for sales individuals and handled high tier level support for local business. Built, diagnosed, and troubleshot desktop and server computer systems. Designed and coded web pages.

Bachelor Of Technical & Applied Studies

Graduated Magna Cum Laude

Associate Of Science - As

Graduated Cum Laude