Chuck Russell Email and Phone Number

IT Director for teams supporting applications providing services to Manufacturing Execution, Quality, and Time Collection. Work with business to define and deliver on strategic initiatives to advance the capabilities of BAE.

Manage team of system analysts supporting applications utilized across multiple business units. Applications support Manufacturing, Quality, Time Collection, Procurement, and others.- Responsible for team development, mentoring, and project assignment.- Work with customers to ensure that solutions meet business requirements.- Drive adoption of new technologies and platforms including ServiceNow and other cloud based programs.- Re-aligned team to provide more efficient support to customers and reduce silos of knowledge.- Created dashboards and reports utilized to better track delivery of services across multiple IT areas.- Participate in regular audits for DFARS, CMMC, DCAA, and other internal requests.

Lead team of analysts supporting applications utilized by Finance, HR, Payroll, and Supply Chain. • Worked with business customers to improve business processes and align Infor / Lawson ERP system with business need.• Led multiple implementation and upgrade projects utilizing team and consultant resources.• Coordinated with internal and hosted services teams to ensure application performance was optimal.• Established operational processes to increase efficiency.

Expanded team created in prior role. Team was responsible for application delivery services to the enterprise. Application portfolio consisted of 120 3rd party applications and 600 internally developed applications.• Provided general direction of team member activities along with coaching and career development.• Worked with infrastructure and application teams to mature IT service delivery.• Participated on 30 month SAP implementation as BASIS & Infrastructure Lead. SAP implementation was one of the largest and fastest in industry and was completed on time and on budget. • Managed onshore and offshore resources as part of the implementation project.• Guided team through evaluation and implementation of services in the cloud and transition to DevOps.• Partnered with Application teams to deliver business solutions to customers.• Restructured team activities and procedures to provide focused services to critical applications leading to increased team efficiency.

Created consolidated team responsible for application administration of enterprise applications. • Charged with establishing Enterprise Application Administration team composed of application system administrators from across the organization. Brought them together as a cohesive team focused on providing best of bread technologies and processes to support the needs of the enterprise. • Prepared weekly status reports for team activities and reported to IT senior leadership team. Established and tracked team KPIs.• Partnered with infrastructure, development, and analyst teams to ensure the new team was providing the required capabilities.• Responsible for long term planning and direction of application administration across IT organization.

Supervised team that handled application administration for Business Systems applications supporting Finance, Corporate Resources, Land, and Oilfield Services• Provided daily direction of team members.• Prepared weekly status reports for team activities.• Participated in project meetings and architectural planning.• Worked on cross-functional team to design and deliver application solutions.

Worked as member of system administration team personally responsible for all Windows systems. • Championed focus on customer service and treating internally supported IT teams as customers. Began attending staff meetings of development teams to build working relationships. • Assumed responsibility of IT Land, Legal, and Oilfield Services systems in addition to existing systems. Worked with leadership in new group to transition support. • Member of the Software as a Service cross-functional team. Developed a methodology for evaluating risk and complexity of SaaS implementations. Worked with security team to operationalize the procedure.• Established monitoring for systems to provide better system stability and early identification of issues.• Led implementation team for a warehouse management system for oilfield services. This included requirements gathering, testing, and production rollout to multiple warehouses.

Application system administrator providing support to IT Corporate Resources group. Managed 175 servers running 85 applications. • Project lead for Corporate Resources in initial disaster recovery setup and exercise.• In order to provide greater system stability and proactive response to issues worked with IT monitoring team to establish monitors. Created a downtime report to report on system availability.• Established an application change process for Corporate Resources in accordance with overall IT change policy. • Re-architected Milestone video management system to improve stability. Implemented failover servers to increase system uptime. Worked with storage team to switch to higher capacity lower cost disks to reduce cost and satisfy new storage requirements due to growth of the system.• Gained trust of and built a relationship with corporate security group that previously didn’t allow IT to manage their systems. • Created an application inventory that identified applications, customers, and dependent systems to allow faster resolution and notification during system issues, upgrades, and changes.

Member of application data services team responsible for systems used to provide access to applications used by the FAA aviation safety group. • Team lead for disaster recovery planning and testing of all applications. Developed standard documentation and procedures for the process.• Performed daily code deployments to UAT and production environments.• Worked with developers and business users to troubleshoot any issues with applications for deployments and daily operations.• Drove initiative to evaluate and implement an application monitoring system to proactively detect system issues in the environment.

Led and coordinated all customer development and infrastructure projects. Ensured customer support issues were resolved and projects were on track and on budget. Worked with clients to develop requirements and implement solutions for both infrastructure and development projects. • Supervised daily activities of technical staff including system administrators and developers.• Managed projects for multiple applications from requirements to user acceptance testing and launch.• Ran year long project to implement website that handled registration, workflow, invoicing, and reporting for Amateur Softball Association. Site had over 1 million registrations in first six months.• Planned, implemented, documented and supported multi-site networks for multiple clients.• Conducted PCI audits, penetration scanning, and security audits for clients.• Responsible for management and stability of environments hosting customers applications.• Successful in growing the company by 300%.

Technical lead on 12 member global team that managed all messaging technologies and Lotus Domino application servers for the company. • Primary contact point for multiple vendors and customers handling negotiations and gathering requirements.• Restructured worldwide architecture to remove single points of failure and reduce routing delays by 95%.• Messaging environment consisted of 125 servers in 40 offices around the globe.• Reduced number of physical mailbox servers from 12 to 4 by migrating to EMC Storage Hardware.• Implemented Blackberry Enterprise Server and handhelds for executives and 500 member sales force.• Trained system administrators in 32 offices on basic administration of messaging technologies to triage and resolve standard issues.• Replaced external outbound mail server to reduce delivery of monthly newsletter from 32 to 6 hours.

• Provided support for President’s office staff. • Scheduled and trained all student lab workers in CIS labs. • Assisted in software deployment and testing. • Worked on second level support team at Help Desk and Support Center to resolve any issues that could not be resolved over the phone.• Managed all college computer labs providing service to students. • Installed video editing lab containing workstations with professional video equipment and software.• Implemented server environment with 15 TB of storage to house large graphic file formats for students

Responsible for all aspects of information technology. Developed and managed application interfaces to track and log inspections of over 400 bridges, log time, payroll, and track project status. Maintained all computer systems and assisted users with support issues.