Chuck Behm Email & Phone Number

Charlotte, North Carolina, Us

Drive account growth through a team of 15 account managers within the Healthcare, Higher Education, and State & Local Government sectors. Collaborate with marketing and product teams to ensure customer needs are being met. Develop account managers and implement organizational structure aligned to customer segments while providing career growth opportunities for team members.

Cleveland, Oh, Us

Led Sales Operations and Enablement initiatives designed to increase sales velocity, improve sales team effectiveness, while strengthening cohesion with Marketing. Partnered with Private Equity Leaders, and Executive Leadership Team to drive revenue and margin enhancements across the organization. Provided actionable insights to front line sellers, while monitoring and measuring adherence to sales process. Partnered with marketing and product development teams to measure pipeline KPI's and improve overall forecasting capabilities. Responsible for increasing the ROI of Salesforce.com investment, including expansion of platform capabilities and driving overall CRM Strategy. Regular interaction with Private Equity and Executive Leadership, including preparation of organizational and board level reporting.

Cleveland, Ohio, Us

Led team of 40 employees responsible for onboarding new SaaS customers, customer service and operations. Developed Marketing function, implemented KPI's, and expanded Salesforce.com use. • Identified and implemented strategy of “effortless” customer experience which improved customer retention 8%, supported revenue growth of 25% and increased customer satisfaction scores by 16% through program leveraging self service capabilities.• Revamped the Salesforce.com platform, database and associated vendors to improve measurement of sales process and metrics, business level KPI’s, customer health metrics, revenue forecasting, and strategic account management. • Reduced time to onboard new customers 22% by streamlining processes which accelerated receivables.• Implemented a lead management and scoring process. Reduced time to create and deliver quotes by 75%.

San Ramon, California, Us

Drove software adoption by leading internal and customer facing consulting and training services sales and operations in Americas region, supporting IIOT and Big Data/Predictive Analytics software. • Increased revenue per order and increased sales in Year One by building organizational capabilities increasing product and service offerings enabling upsell. Formed strategic partnerships with universities and consulting firms, while optimizing operations. • Developed a certification program, including the strategy, program management and global implementation. Created the “Meridium Institute” to bring together academic and industry expertise to create a forum for thought leadership to increase brand recognition and improve client’s ROI.• Incorporated change management and a comprehensive training curriculum with consulting services, resulting in increased end user software adoption and improved ROI.• Implemented continuous improvement program and improved service offerings, resulting in higher customer satisfaction. Also restructured the organization to align internal competencies around capabilities and products including technical training content development and delivery.• Drove standardization in sales processes and operational initiatives across global regions. Worked with business leaders to forecast revenue and improve consistency of offerings globally.• Created marketing collateral to articulate value proposition and enhance overall sales team capabilities.

Sydney, Nsw, Au

Led continuous improvement consulting service solutions sales and operations in North, Central and South America regions, including full P&L responsibility.• Improved gross margin by 6 percentage points and EBITDA performance by focusing on sales team activities, vendor management, and reducing operating expenses, while improving employee and customer satisfaction scores.• Increased revenue 13% and operating profitability in Year One. • Led the redesign of service delivery and introduced competency-based training to grow incremental sales and capture market advantage by enabling self-service for customers to manage individual spend.• Led global efforts to eliminate redundancies in operations across regions, cutting expenses and expanding Salesforce.com capabilities. • Met semi-annually with Board of Directors to discuss business unit performance, market conditions, competitive landscape and opportunities for growth.

Led sales, marketing, and operations for Northeast Ohio franchises, including full P&L responsibility. • Increased monthly revenue 39% and reduced monthly operating expenses by 21% within six months. Developed sales goals and objectives, coached the sales teams, introduced operational efficiencies to cut costs, managed the sales pipeline and established sales margin targets. • Increased lead generation activities while reducing overall marketing spend by introducing digital advertising and increasing brand awareness through targeted outlets. • Improved employee engagement by recognizing individual contributions, coaching, and team activities.

Newark, De, Us

Built, managed, and led the Midwest regional graduate and professional sales team, growing revenue and market share to $1B. • Turned around poorly performing territory, resulting in revenue growth of 10% year over year. Directed marketing and customer facing activities for greater market penetration, targeted to graduate students. • Identified and participated in product development initiatives to expand product lifecycle, creating market differentiation by expanding from education loans into small business start-up loans. • Leveraged strategic partner relationships to become a “preferred provider”, increasing market share.

Led national sales team of 10 direct reports, selling education loans. Directly sold product across a 10-state region.• Achieved 10% YOY growth by implemented sales and marketing strategies based on market analysis, environmental factors, and organizational objectives. • Implemented Salesforce.com, including development of the business case, vendor selection, definition of functional requirements, system testing, end-user training and post-implementation support. • Presented sales reviews and marketing strategies to the Board of Directors and customer advisory board, including identification of outsourcing opportunities.• Introduced brand management strategies and value propositions for digital media, print and sales.

London, Gb

Led and managed staff of 26 managers, specialists and instructors, providing instructor-led training and services to major accounts generating revenues in excess of $50M annually. Prepared and analyzed monthly, quarterly and ad-hoc reports summarizing financial performance, business activities and forecasted revenue. Implemented process of forecasting demand resulting in reduced labor costs, shared resources among departments, and simplification of billing process. Implemented a Learning Management System, and redesigned organizational structure and capabilities. Developed account performance metrics and Balanced Scorecard to foster customer relationships.

Mba, Business Systems Management

Bachelor Of Science - Bs, Natural Resources - Parks, Recreation & Tourism Administration