Manage multiple reconstruction projects resulting from emergency remediation. Duties include, but are not limited to, hiring sub contractors, budgeting, scheduling, inspections, quality control, ordering and, above all else, client satisfaction. • Implemented employee satisfaction survey and head team responsible for acting on employee remarks in order to initiate change and increase employee satisfaction and retention. • Initiated customer satisfaction survey in order to find areas of improvement

Responsible for overseeing and directing construction projects from conception to completion. Reviewed each project in-depth to schedule deliverables and estimate costs. Oversaw all onsite construction monitoring compliance with building and safety regulations. Conducted regular quality control checks in order to eliminate mistakes and increase customer satisfaction.

Supervise team of tax specialists. Oversee new hire training. Serve as appointed liaison for FATCA system testing and implementation in relation to IRS tax form requirements. Review and record U.S. tax forms for validity based upon IRS regulations.• Eliminated costly mailing and storage fees by implementing form scanning and archival process.• Promoted to team leader within 16 months of hire, recognized for performance and management.• Achieved lowest error rate while validating 60+% of tax forms received.

Managed group of tax specialists charged with overseeing withholding and information reporting, including 1099, 1042s and 5498 forms for all Goldman Sachs entities. Analyzed exception reports, researched root causes and corrected errors in IRS tax reporting processes.• Reduced reporting errors by developing efficient procedures that resolved discrepancies in process work-flow.• Eliminated need for physical printing and storage costs by streamlining reconciliation approvals and developing documentation scanning process.

Led 7 relationship managers from 4 branch locations through training and coaching focused on marketing and collaboration. Networked and developed business relationships with external sources. Discussed investment options with current and prospective clients, assisting with proper investment strategy.• Increased leads by implementing incentive program for bank employees.• Improved team member investment knowledge by creating training program utilizing expert guest speaker series.