Chuck Booton, Pmp Email & Phone Number

Windsor, Colorado

Boulder, Colorado

-Responsible for resolving escalated customer issues by working with developers, management, and third party providers.-Managed monthly software release process to ensure all of our components were coordinated with other teams and had minimal customer impact.-Released regular customer communications to entire user base informing them of new features, updates, scheduled and non-scheduled down-time.-Administered Team productivity Tools including Slack, HipChat, Jira, Confluence, and email.-Incorporated Zephyr and Tempo in Jira to help manage our test planning and monitor time spent working on infrastructure issues.

- Developed a custom CRM enabling our organization to communicate more effectively and streamline the order process- Owned of all of our IT services and Service Level Agreements (SLAs) – e-mail, phones, virtual conference rooms, websites, servers, and other various cloud services across the organization.- Designed and developed business process automation tools to drive efficiency in pipleine management, order processing, call center performance, return on investment tracking and customer communications.- Provided product and operational support for the entire organization.- Project management leadership for off-shore development team resources.- Training and delivery owner for entire organization which included technology solutions, IT standards and best practice integration.- Technical consultant and development owner for all hosted websites and custom marketing programs.

- Lead engineer for test plan development and execution - Drove functional and regression testing for both hardware and software releases related to HP Enterprise Class Tape Backup libraries- Led weekly cross-functional meetings between product management, development and testing teams. These meetings kept the management team apprised of current test status and enabled all parties to make educated decisions regarding product refinement.- Led test team interface with product development team and drove collaborative plan development for all new features and functionality- Owned, setup and maintained complex test environment inclusive of servers, networking and tape libraries This environment required extensive experience with Windows, Linux, HP-UX and VMware.

- Managed performance testing portal releases and all new applications coming into our portal environment. This included variable load and regression tests to ensure a stable product.- Strategy owner for planning acquisition, maintenance and decommissioning of server resources.- Managed knowledge transition between our Support and Development Teams during new releases- Project manager for web user metrics collection and usage studies.- Technical Lead representing our organization in several cross-department projects.- Managed and trained offshore development teams to be able to support and maintain the current product code-base.- Responsible for ensuring consistent operations of our portal environment during US hours.- Facilitated Approval Board meetings to introduce new features, enhancements, and bug-fixes into our portal environment. These meetings allowed the engineering teams and the business owners to collaborate and make educated "go/no-go" decisions.- Managed and drove cross-functional meetings to resolve site performance issues and user escalations- Led post release meetings to drive user experience satisfaction and product stability enhancements

- Developed several .ASP applications used to communicate with our portal community, as well as automate the process of publishing content to our portal- Maintained and enhanced our navigation library to become more browser aware/friendly.- Technical Lead and programmer on the Portal Monitoring Tool – a project that interacts with HP’s OVIS backend monitoring database to allow our service providers the ability to configure and monitor their own applications. Additionally, it would notify the end-user and a centralized status board if there were any problems.

Project Management Professional (Pmp) Certification

Bs, Computer Science, Graduated Suma Cum Laude