Chuck Booton, Pmp Email & Phone Number

Windsor, Colorado

Boulder, Colorado

-Responsible for resolving escalated customer issues by working with developers, management, and third party providers.-Managed monthly software release process to ensure all of our components were coordinated with other teams and had minimal customer impact.-Released regular customer communications to entire user base informing them of new features.

- Developed a custom CRM enabling our organization to communicate more effectively and streamline the order process- Owned of all of our IT services and Service Level Agreements (SLAs) – e-mail, phones, virtual conference rooms, websites, servers, and other various cloud services across the organization.- Designed and developed business process automation.

- Lead engineer for test plan development and execution - Drove functional and regression testing for both hardware and software releases related to HP Enterprise Class Tape Backup libraries- Led weekly cross-functional meetings between product management, development and testing teams. These meetings kept the management team apprised of current test.

- Managed performance testing portal releases and all new applications coming into our portal environment. This included variable load and regression tests to ensure a stable product.- Strategy owner for planning acquisition, maintenance and decommissioning of server resources.- Managed knowledge transition between our Support and Development Teams during.

- Developed several.ASP applications used to communicate with our portal community, as well as automate the process of publishing content to our portal- Maintained and enhanced our navigation library to become more browser aware/friendly.- Technical Lead and programmer on the Portal Monitoring Tool – a project that interacts with HP’s OVIS backend.

Project Management Professional (Pmp) Certification

Bs, Computer Science, Graduated Suma Cum Laude