Chuck Chalk Email & Phone Number

Administration of multiple servers in a Windows Server 2008/2012 environment using VMWare.Authoring operational documentation including procedures manuals, process/design flows and program changes.Desk side IT Support for the Memphis, TN and Greenwood, MS sites and phone support for remote users worldwide.Responsible for deployment of all IT equipment.

Greater Memphis Area

Administration of Cisco VOIP CallManager Express, Unity Express and ShoreTel Sky VoIP phone system Support for J.D. Edwards, LandCare’s web based sales tracking system and resolution of AS/400 issues Support for Windows 7, Windows 10, Excel, Word, Outlook 2013 and Administration of Office 365Led user acceptance testing, monitored defects and documented.

Greater Memphis Area

IT Systems Analyst – Del-Nat Tire (2010 – 2011) Administration of Shoretel ShoreGear VoIP phone system Administration of multiple servers in a Windows Server 2003/2008 environment using VMWare Windows Active Directory security IT Support in a Windows XP Professional/Windows 7 environment Project management for projects that involved input from an IT.

• Performed support for all TruGreen Applications including billing and payroll issues in J.D. Edwards, TruGreen’s proprietary web based sales tracking system and estimating system, as well as some AS/400 support.
• Served as the liaison between Information Systems and other areas of business
• Assisted in gathering and analyzing requirements for new and ongoing client initiatives
• Worked closely with IT to manage user acceptance testing, monitor defects and document testing… Show more
• Worked closely with IT to manage user acceptance testing, monitor defects and document testing results
• Assisted in the authoring of operational documentation such as procedures manuals, process/design flows and program change documentation

Several contractor positions including:01/2005 – 03/2005 - Support Analyst - TruGreen LandCare05/2004 – 01/2005 - Associate Support Specialist - Harrah’s Entertainment11/2002 – 05/2004 - Network Systems Analyst - Seabury & Smith03/2001-11/2002 - Technical Analyst/Project Manager – International Paper

• Managed voice services and some aspects of data services for 65 offices
• Responsible for ordering and coordinating installation of new voice services and Lucent/Avaya PBX equipment
• Ensured that all offices have adequate voice services
• Worked with national and local service providers to schedule installation and repair
• Responsible for ordering Lucent/Avaya PBX system accessories for all office
• Worked closely with the managers of the call centers for vectoring and proper… Show more

• Network Administration of AIX/UNIX on IBM RS/6000 from root level for 65 sites
• Monitored and performed tape backups and recoveries
• Created user groups and managed user accounts, set group/user permissions and configuration/setup of serial and networked printers and workstations
• Provided first rate customer service and demonstrated the ability to work well as a team player to resolve problems, and applied analytical skills to translate the caller’s terminology
• … Show more
• Troubleshooting network problems by testing and checking network equipment and possible cabling issues on a token ring and Ethernet network in a Windows 95 environment

• Provided Senior Level support for FedEx customers using PowerShip2 shipping software
• Used online tools to identify and resolve circumstances that prevent normal system operation
• Assisted First-Level Help Desk, Field Techs, and Customer Automation Account Executives in problem identification and resolution

• Diagnosed problems and repaired computers in the entire IBM ThinkPad line
• Required thorough knowledge of Windows 95, 3.1, OS2, and DOS

Aas, Biomedical Engineering Technologies & Computer Engineering Technologies

Aas, Telecommunications Technology