Chuck Chalk Email & Phone Number

Administration of multiple servers in a Windows Server 2008/2012 environment using VMWare.Authoring operational documentation including procedures manuals, process/design flows and program changes.Desk side IT Support for the Memphis, TN and Greenwood, MS sites and phone support for remote users worldwide.Responsible for deployment of all IT equipment including desktops, laptops, desk phones and mobile devices.Project management for projects related to IT.Support for GECAS… Show more Administration of multiple servers in a Windows Server 2008/2012 environment using VMWare.Authoring operational documentation including procedures manuals, process/design flows and program changes.Desk side IT Support for the Memphis, TN and Greenwood, MS sites and phone support for remote users worldwide.Responsible for deployment of all IT equipment including desktops, laptops, desk phones and mobile devices.Project management for projects related to IT.Support for GECAS AMS proprietary inventory control system.Support for Windows 7/10, Microsoft Office Suite 2016 and Office 365.Maintain inventory database.Follow up with users to ensure problems were resolved successfully.Review tickets from help desk to find trends and address problems Show less

Greater Memphis Area

Administration of Cisco VOIP CallManager Express, Unity Express and ShoreTel Sky VoIP phone system Support for J.D. Edwards, LandCare’s web based sales tracking system and resolution of AS/400 issues Support for Windows 7, Windows 10, Excel, Word, Outlook 2013 and Administration of Office 365Led user acceptance testing, monitored defects and documented testing results Organized the gathering and analyzing of requirements for new and ongoing client initiatives QA testing for… Show more Administration of Cisco VOIP CallManager Express, Unity Express and ShoreTel Sky VoIP phone system Support for J.D. Edwards, LandCare’s web based sales tracking system and resolution of AS/400 issues Support for Windows 7, Windows 10, Excel, Word, Outlook 2013 and Administration of Office 365Led user acceptance testing, monitored defects and documented testing results Organized the gathering and analyzing of requirements for new and ongoing client initiatives QA testing for updates, modifications and changes Show less

Greater Memphis Area

IT Systems Analyst – Del-Nat Tire (2010 – 2011) Administration of Shoretel ShoreGear VoIP phone system Administration of multiple servers in a Windows Server 2003/2008 environment using VMWare Windows Active Directory security IT Support in a Windows XP Professional/Windows 7 environment Project management for projects that involved input from an IT standpoint Responsible for deployment of all IT equipment including desktops, laptops, desk phones and mobile phones… Show more IT Systems Analyst – Del-Nat Tire (2010 – 2011) Administration of Shoretel ShoreGear VoIP phone system Administration of multiple servers in a Windows Server 2003/2008 environment using VMWare Windows Active Directory security IT Support in a Windows XP Professional/Windows 7 environment Project management for projects that involved input from an IT standpoint Responsible for deployment of all IT equipment including desktops, laptops, desk phones and mobile phones Responsible for pushing updates using Windows Server Update Service and the AVG 9 Admin Console Supported Accellos One Warehouse Management System and Blue Moon Warehouse Integration Supported end users and stockholders on Del-Nat's eSource B2B website Supported Microsoft Great Plains 10.0 IT Support Specialist - International Paper (2009 - 2010) Acted as a resource to accurately diagnose software, hardware and internet connection issues and advised customers of best practices Attempted to resolve the customer concern during the first communication with the customer Participated in conversion for users from Lotus Notes Mail to Outlook 2007 Resolved technical problems, escalating to internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations. Show less

• Performed support for all TruGreen Applications including billing and payroll issues in J.D. Edwards, TruGreen’s proprietary web based sales tracking system and estimating system, as well as some AS/400 support. • Served as the liaison between Information Systems and other areas of business• Assisted in gathering and analyzing requirements for new and ongoing client initiatives• Worked closely with IT to manage user acceptance testing, monitor defects and document testing… Show more • Performed support for all TruGreen Applications including billing and payroll issues in J.D. Edwards, TruGreen’s proprietary web based sales tracking system and estimating system, as well as some AS/400 support. • Served as the liaison between Information Systems and other areas of business• Assisted in gathering and analyzing requirements for new and ongoing client initiatives• Worked closely with IT to manage user acceptance testing, monitor defects and document testing results• Assisted in the authoring of operational documentation such as procedures manuals, process/design flows and program change documentation• Performed problem solving and assistance on various software applications and hardware systems for users• Used Cardett Associates Advanced Query Tool and AS/400 query to create queries that solve simple issues and share data knowledge within a complex database environment• Used Remote Control to resolve issues on remote computers and WYSE thin clients• Assisted Infrastructure Department with web administration, setup and support for all internal website Show less

Several contractor positions including:01/2005 – 03/2005 - Support Analyst - TruGreen LandCare05/2004 – 01/2005 - Associate Support Specialist - Harrah’s Entertainment11/2002 – 05/2004 - Network Systems Analyst - Seabury & Smith03/2001-11/2002 - Technical Analyst/Project Manager – International Paper

• Managed voice services and some aspects of data services for 65 offices• Responsible for ordering and coordinating installation of new voice services and Lucent/Avaya PBX equipment• Ensured that all offices have adequate voice services• Worked with national and local service providers to schedule installation and repair• Responsible for ordering Lucent/Avaya PBX system accessories for all office• Worked closely with the managers of the call centers for vectoring and proper… Show more • Managed voice services and some aspects of data services for 65 offices• Responsible for ordering and coordinating installation of new voice services and Lucent/Avaya PBX equipment• Ensured that all offices have adequate voice services• Worked with national and local service providers to schedule installation and repair• Responsible for ordering Lucent/Avaya PBX system accessories for all office• Worked closely with the managers of the call centers for vectoring and proper routing of calls• Identified new technologies or offerings to improve service, efficiency or cost-effectiveness of Sedgwick CMS telecommunications services Show less

• Network Administration of AIX/UNIX on IBM RS/6000 from root level for 65 sites• Monitored and performed tape backups and recoveries• Created user groups and managed user accounts, set group/user permissions and configuration/setup of serial and networked printers and workstations• Provided first rate customer service and demonstrated the ability to work well as a team player to resolve problems, and applied analytical skills to translate the caller’s terminology•… Show more • Network Administration of AIX/UNIX on IBM RS/6000 from root level for 65 sites• Monitored and performed tape backups and recoveries• Created user groups and managed user accounts, set group/user permissions and configuration/setup of serial and networked printers and workstations• Provided first rate customer service and demonstrated the ability to work well as a team player to resolve problems, and applied analytical skills to translate the caller’s terminology• Troubleshooting network problems by testing and checking network equipment and possible cabling issues on a token ring and Ethernet network in a Windows 95 environment• Provided hardware and software support to internal corporate customers Show less

• Provided Senior Level support for FedEx customers using PowerShip2 shipping software• Used online tools to identify and resolve circumstances that prevent normal system operation• Assisted First-Level Help Desk, Field Techs, and Customer Automation Account Executives in problem identification and resolution

• Diagnosed problems and repaired computers in the entire IBM ThinkPad line• Required thorough knowledge of Windows 95, 3.1, OS2, and DOS

Aas, Biomedical Engineering Technologies & Computer Engineering Technologies

Aas, Telecommunications Technology