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Take charge entrepreneur with superior hands-on startup knowledge and expertise. Proven track record of closing deals and managing relationships with Fortune 500 companies. Highly effective at retaining and increasing millions of dollars of revenues as an account executive. My book of business at one startup was $8 million dollars in ARR across 50 clients.I am laser focused on driving value to customers. I help drive what our product and engineering teams build, what our sales team pitches, what stories our marketing team tells, and I ensure that the customer voice is heard in all internal decisions. I am responsible for maximizing the value we deliver to customers and driving positive business outcomes for them. My motto is simple: “Our customer's success leads to my company's success. If clients don't succeed, neither will we”.As a Customer Success Manager, I am responsible for ensuring customers are successful in achieving their goals. As a dedicated resource, I lead the process for understanding the most important business challenges that the client is trying to solve. I then execute on a plan to solve these challenges and get them to their desired outcomes.I will become a subject matter expert and teach clients how to derive valuable insights from our highly technical products / services. Responsibilities include leading the onboarding process, conducting hands-on trainings, answering ad hoc business/strategy questions, and sharing methodologies, best practices and insights. Internally, I help our product team and engineers drive the product roadmap as their advocate and voice their needs in product meetings.Great customer success programs generate many data points that lend themselves to analysis. Data can be mined and quantified using approaches such as Pareto principals, product traction, adoption initiatives and outcomes, milestone achievements, surveys / NPS, QBRs (Quarterly Business Reviews) and leveraging other KPIs unique to the business. Of course, the obvious metrics Customer Success Managers are measured by are renewal rates and ARR (Annual Recurring Revenue) and if targets are being exceeded, meet or missed.
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FounderGolden Gate Gear Feb 2014 - Jun 2021San Francisco Bay Area• Created on-demand healthcare company that provides in-home rehabilitation options (ellipticals, treadmills, bikes, weight resistance) and personalized mobility solutions (knee scooters, wheelchairs) for a fraction of the cost of direct ownership. The mission is to enable health care providers and their patients achieve better health outcomes.• Company's product offerings evolved through validated learning (results from 2 pivots), lean start-up principals and several Minimal Viable Products (MVP's). Proudly bootstrapped with $11,000 in capital. When bootstrapped you're tasked to build things customers actually find value and will pay for. This changes how you do everything (build only what is necessary, when it's necessary). By the 1st year anniversary of company's launch we went from $0 to $185,000 in revenue. • Formed partnerships with prominent health care organizations (like Sutter Health and Kaiser), independent physicians, nurses, physical therapists and their patients to test, collect data & create the best results-oriented company possible.
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Director - Business Development And Client SuccessBetter Finance, Inc. Jun 2009 - Dec 2013San Francisco Bay Area• Actively managed book of +50 clients with combined revenues exceeding $8 million annualized. • Our solutions responsibly enabled customers to become current on outstanding bills that were core to everyday living (utilities, cable, phone, car insurance) at a fraction of the cost of payday loans and bank overdraft fees.• Implemented a client acquisition channel and expanded product's reach into new markets and verticals. A true road warrior that canvassed all time zones. • Created client services and business development team at company launch. Initiated and managed sales funnel selling a nonexistent product (read: vaporware) in a volatile financial market and our unknown company's ability to deliver and execute.• Negotiated and managed hundreds of partnerships with the goal to achieve and surpass growth metrics (VCs and investors love hockey-stick graphs) while demonstrating proof-of-concept of our nascent SaaS service.• Required to sell into Fortune 500 companies. Closed and boarded twenty-eight Fortune 500 corporations in Year 1 of product launch.• Implemented all new clients, worked with client’s marketing teams with the singular goal of traction and revenue generation.
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Director - Business Development And Client ServicesPropertybridge Feb 2006 - Apr 2009San Francisco Bay Area• Fintech start-up focused on the largest multi-family corporations and REITs in the United States. Acquired by MoneyGram.• First strategic hire at Series A funding; developed and executed on "service first" strategy, and participated in 28 million dollar exit.• Fanatically expanded client base and spurred revenue growth over tenure (862% and 2,200% respectively). Grew customer base from dozens of clients to hundreds as we exponentially expanded market share and became a well-known brand. • Won significant clients regularly featured in "NMHC 50 Largest Apartment Property Managers" rankings.• Created, consulted and partnered with client base to increase customer adoption of our products through innovative initiatives. • Front line liaison on issues involving the company, our clients and their customers.
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Relationship Management, Business Development, Partner Channel Director, Compliance AnalystProbusiness / Adp Apr 1996 - Jul 2005San Francisco Bay Area• Payroll and Human Resources administration (employee benefits administration). Acquired by ADP.• Entered my professional career as an early employee (employee #10) of what would later be referred to as a startup, contributed to explosive growth, went through IPO, and finally acquisition. I began in operations, was promoted to director of the company's first call center due to constant expansion of the company, then on to client services team, promoted to Director of Partner Channel Sales & Relationship Management, and finally to Sr. Account Executive of Enterprise clients. Responsible for a team that guarded millions in annually recurring revenues.
Chuck Coutts Skills
Chuck Coutts Education Details
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Economics
Frequently Asked Questions about Chuck Coutts
What is Chuck Coutts's role at the current company?
Chuck Coutts's current role is Customer Success Fanatic / Relationship Builder.
What is Chuck Coutts's email address?
Chuck Coutts's email address is ch****@****ail.com
What is Chuck Coutts's direct phone number?
Chuck Coutts's direct phone number is +192560*****
What schools did Chuck Coutts attend?
Chuck Coutts attended Montana State University-Bozeman.
What are some of Chuck Coutts's interests?
Chuck Coutts has interest in Social Services, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Chuck Coutts known for?
Chuck Coutts has skills like Saas, Strategic Partnerships, E Commerce, Start Ups, Product Marketing, Mergers, Payments, Strategic Planning, Business Strategy, New Business Development, Entrepreneurship, Business Development.
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Charles Coutts
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