Chuck C. Email & Phone Number

California, United States

California, United States

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

• FireOs QA Labs Supervisor, management of Device recovery and onboarding team• Amazon FireOS QA labs device oversight, management, maintenance and troubleshooting• Lab Services inventory purchasing• Lab infrastructure streamlining• Linux, ADB and CE device usage and troubleshooting• Device test bed buildouts

San Jose, California, Us

•Maintenance and troubleshooting of internal TiVo cable plant for individual test/development teams and for internal global issues. Includes both physical and logical RF setup and troubleshooting•Integration of test environments includes planning and execution of stream routing, channel map configuration and long run cabling. Settop, DAC and DNCS configuration and troubleshooting•Use of RF and MPEG analyzers to troubleshoot service problems which led to discovery of a hardware flaw in a new box release that suppressed low end signals•Documentation of RF/ASI topology

Mountain View, Ca, Us

• Maintained and built out Google test labs hosting Android-based devices• Completed RF test stations, troubleshooting and buildouts• Set up Wireless router/AP and troubleshot for Android of Things (AoT) testbeds• Use of ADB, Fastboot and Mobile Harness for troubleshooting and maintenance operations

San Jose, Ca, Us

• Buildout and management of server and test lab infrastructures in the San Jose and LA offices to include HP/DELL Enterprise servers, Cable TV Headends, and related networking• Management of projects to include internal and external resource coordination related to the development client code/delivery and infrastructure upgrades • Cable TV backend management and operations includes ARRIS and Cisco Conditional Access Systems, industry QAM’s and CED’s• Interim management of IT and Hosted Operations during search for Director of IT• Windows and Linux systems setup, configuration and implementation for various dynamic functions as needed on Dell and HP enterprise servers to include TCP/IP configurations and DNS/DHCP functions along with associated troubleshooting• Networking troubleshooting with Cisco and Force 10 switches and routers, F5 Load balancers and other networking equipment along with use of Wireshark and pcap software tools• Server inventory management, rack and power planning, BIOS/RAID updates and full staging of equipment used in labs with ESD understanding• Coordinated efforts to consolidate hardware footprint; working with teams to provide decommissioning without losing function• Work with engineering, QA and NOC to provide dev and test solutions• Planned, implemented and participated in move and consolidation of Engineering and QA server and cable labs to new locations, twice• Environment and lab facilities monitoring and management to include environment cooling systems health, power stability and individual systems functionality using Pelican, RoomAlert and NagiosXi• Experience with Confluence, Jira and Alfresco cloud management tools• Troubleshooting of server systems, settops and cable TV signals, third party integrations and various IT functions• Familiarity with AWS EC2 for customer facing cloud VM’s• Managed up to two people early then fully independent contributor for last 4 years

San Jose, Ca, Us

• Management of day to day and long-term projects for the Integration department and associated labs• Managed up to 5 people in three areas: Source control/product build and release, Cable backend and Engineering Server Operations• Implementation of policies and practices related to Integration and build expectations including Perforce build and delivery policies• Agile Scrum master• Integration of multiple third-party services/equipment• Implemented move of engineering and SQA labs to new facility• RF engineering – responsible for RF cabling, CAS and device functionality• Troubleshooting of system servers and video issues• Network infrastructure VLAN management including multicast video distribution, vs. unicast• Creation of development and test environments for use by development and test engineering teams• Use of basic Linux shell scripts for automation of installs and system checks, etc.• Budget tracking for department expenses• Bug tracking tool administrator• Beta documentation for product

San Jose, Ca, Us

• Lab lead for Integration lab systems and software including oversight of system servers and networking components• Maintenance and troubleshooting of new RF cabling/components and video for entire company• Headend administrator for Motorola and Scientific Atlanta settop boxes and associated QAM’s• Windows PC and server configuration• Creation and execution of batch file scripts to automate product installs at development phases for our Windows product• Creation of development and test environments• Support of customer service issues

San Jose, Ca, Us

• Setup and installation of field trial/demo systems• Responsible for Trade Show setup and breakdown• Build and troubleshooting of system servers used for TS use