Chuck Farraj Email & Phone Number

Coralville, Ia, Us

Fremont, Ne

At TEG, our mission is to help institutions TRANSCEND to the next level of performance by optimizing educational delivery and outcomes through advanced analytics, process engineering and strategic technology integrations. www.transcendedgroup.com

Tulsa, Oklahoma Area

Responsible for technology strategy and IT operations for this fast-growing educationcompany.-Created IT Strategic Plan to support campus acquisition strategy.-Planned and implemented complete replacement of aged and failing ITinfrastructure, including complete network replacement.-Planned and launched Learning Management System to support new programthat utilized tablets for all students.-Centralized and virtualized most IT operations in new data center to supportmulti-campus system plan.-Planned and implemented comprehensive Unified Communications strategy.-Deployed Office 365 and migrated all mail services from on premise to cloud.-Launched MS SharePoint for intranet and team sites.

Lake Mary, Florida

Responsible for technology strategy and IT operations for this education company comprised of 20 campuses, including Remington College Online.-Planned and implemented complete replacement of all IT infrastructure, heavily utilizing server, desktop and storage virtualization.-Planned and implemented comprehensive Unified Communications strategy, including replacement of more than 25 traditional PBX systems with Microsoft Lync, utilizing SIP trunking.-Responsible for development of applications to support launch of online college, including student-facing business and academic systems and staff-facing CRM system.-Implemented Aspect predictive dialer application and integrated with CRM application to support inbound and outbound sales and marketing.-Implemented and utilized Program Management Office to standardize project management for Agile based application development process.-Responsible for all aspects of vendor relationships, including management of Managed Services partner and all telephony/data circuit vendors.-Managed centralized desktop and user support for over 8,000 systems and users.-Deployed SharePoint-based intranet to extend and standardize company communications.-Developed and deployed business intelligence solutions to provide real-time reporting and analysis to support operations and revenue generation.

York, Pennsylvania

Responsible for technology strategy and IT operations for this education company comprised of three distint school brands.-Primarily responsible for IT strategy and operations at YTI Career Institute and Ogle Cosmotology. Also provided strategy direction and vendor management for Concorde Career Institute.-Developed CRM application, including integrated predictive dialer, to enhance inbound and outbound sales and marketing.-Replaced obsolete PBX technology with VOIP based systems.

New York, New York

Responsible for centralized IT operations and corporate ERP systems for this $1+ billion education company.-Managed centralized desktop and user support for over 12,000 users.-Revitalized shared services organization through process re-engineering using the ITIL framework.-Expanded the functionality of the company’s ERP system by implementing self service functionality.-Identified business need for and began implementation of centralized budgeting and planning tool for use by business divisions and corporate accounting function.-Implemented a Program Management Office to provide standards-based IT governance.-Implemented security and regulatory compliance function to address growing security challenges and Sarbanes-Oxley regulation compliance.-Managed the company’s Technology Governance Council which included Chief Technology Officers and business operations executives from each business division and corporate executive management.

Responsible for all information technology solutions and general IT management at the 80+ locations.-Developed vision and strategy for centralized IT operations and support.-Managed a multi-disciplined team of technology and business professionals that re-engineered business processes.-Managed the configuration, customization and deployment of a Student Information Management solution, replacing 10 disparate systems.-Shifted desktop and user support from decentralized to centralized model.-Created data warehousing strategy and deployed web-based business intelligence tool that provided reporting and analysis for operations management and revenue generation.-Implemented a Program Management Office to provide standards-based IT governance and improve project management.

Responsible for marketing technology, including market research and database marketing, for this multi-media communications company.-Developed vision and strategy for database marketing technology platform.-Developed and managed a team of technology professionals, including both technical and analytical teams.-Developed and deployed web based business intelligence tools for reporting and analysis that provide support for decision making and for revenue generation.-Integrated market research and database marketing activities to provide full Marketing Information support for our customers.-Developed a comprehensive web portal and intranet for use by sales and marketing staff.-Participated on the company’s Technology Council.-Developed and implemented a database marketing service center that built and supported marketing databases for sister properties.

Ma, Accounting

Bba, Accounting