Chuck Foster Email & Phone Number

Pompano Beach, FL, US

Minneapolis, MN, US

Accountable for driving operational excellence, process and quality improvement across Business Units toimprove consistency, business performance and predictability for workflow, governance, annual planning and business routines.

Pompano Beach, Florida, US

Partner with payments and credit card executives to focus on high priority business goals within their area of responsibility. Projects frequently combine product design, marketing strategy & execution, process design, technology, and organizational alignment to address the full spectrum of business opportunity and benefits. Leads project teams ranging in.

Columbus, Ohio, US

• Managed all aspects of the systems development project to launch of new credit card products for HNB. Defined, developed and implemented processes and systems required for product launch to consumers. Led a team of.
• Project Management for development and execution of card marketing, rewards, underwriting, fulfillment, line management, risk management, service, collections, and fraud strategies on our 3rd party partnership platforms.
• $5MM in expense savings realized through the development of a portfolio of projects to streamline processes and improve overall procurement process with all suppliers.
• Implemented detailed processes and procedures for interaction between 3rd party suppliers to insure clear escalation and resolution of issues that could impact customers. Reduced average turnaround time on open issues.
• Responsible for oversight and adherence to all contractual performance standards relating to 3rd party partners and the establishment and ongoing monitoring of the control framework.
• Booked 78,000 new accounts in year 1, and $90MM in loans.

Charlotte, NC, US

Tasked with designing and implementing Small Business Center of Excellence to deepen relationships with small business customer’s company-wide. Worked across business units and divisions to determine goals and objectives as well as gain buy-in for call center design and processes. Selected and built a top caliber team to provide design and implement.

Charlotte, NC, US

• Drove execution of acquisition programs for all consumer credit card new accounts including both bank branded, and co-branded programs generating approximately 1.2M new accounts annually. Maintained strong emphasis on.
• Defined, developed and implemented portfolio of 15 Six Sigma projects that continue to deliver more than $5M in annual productivity savings through process improvements, supplier management and enterprise leverage with.
• Reorganized business unit to deliver a more customer-centric approach, and reduced cycle time for acquisitions programs by 33% incorporating MBNA products into corporate brand and processes.

Charlotte, NC, US

• Drove execution of direct marketing projects & programs for all consumer credit card existing accounts to include product marketing strategy through channels including direct mail, email, the internet, online banking.
• Delivered 25% year-over-year volume growth while decreasing per unit expense by 10% and increasing Return on Equity by 20%.
• Rebuilt unit into high performing team by recruiting and selecting new talent with the ability to generate organic growth through use of detailed analytics and a strong customer focus.
• Champion of Team that received Best of Six Sigma honors in 2004 for achieving $3M annual marketing expense productivity savings.

Charlotte, NC, US

• Selected by Executive Vice President to lead a comprehensive process redesign for the company's Commercial Card Service as well as Six Sigma Deployment. Built and directed a team of 6 Process Design Managers and.
• Redesigned application processing function within Merchant Services division to reduce cycle time from an average of 57 to 32 days and reduce data entry errors by 80%.
• Established comprehensive plan for both units and created tracking system to keep senior management informed of progress to goal of 100 Green Belt Certifications within year, and drove team to achieve goal through.

Charlotte, NC, US

• Held full P&L responsibility for all consumer credit card portfolio marketing programs with responsibility for product development, pricing and marketing, retention and activation functions. Negotiated strategic.
• Expanded Corporation's portfolio marketing programs from $980M in 1997 to $1.7B in 2000 through highly successful direct mail and telemarketing efforts while maintaining profitability goals.
• Increased average annual revenue by $84 million over three years through targeted pricing strategies.
• Achieved a 20% reduction in marketing expense through vendor negotiations, consolidations, and process redesign.
• Recommended and implemented development of custom statement format checks, which reduced check processing costs and generated annual incremental revenue of $75M.
• Design and implementation of Credit Line model resulting in an incremental $15M NI annually

Charlotte, NC, US

• Lead team of 15 Project Managers responsible for implementation of all Consumer Marketing Campaigns and supporting systems enhancements required to support them. Interface between the Bank of America and TSYS for all.
• Establishment of Project Office to facilitate prioritization of efforts and associated resources against highest value projects.
• Implementation of TS2 projects on time within budget.

Charlotte, NC, US

Customer Service Call Center Efficiency and Planning Manager (1993-1995)Customer Service Call Center Manager (1992-1993)Credit Existing Account Call Center Manager (1990-1992)