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Results oriented professional with over 20 years experience in a variety of call center servicing, operations, product management, and training and development positions who is characterized as a knowledgeable leader with expertise in process improvement, collaborating with multiple internal and external stakeholders, and inspiring positive working environments. A strong performer with exceptional problem solving, communication, and time management skills; a champion that has effectively coached, trained, and motivated hourly employees to B and C level executives.Team Leadership / Client & Customer Experience / Knowledge Management Concepts / Call Center Management / Performance Enhancement / Productivity Improvement / Work Flow Optimization / Quality Assurance / Technology Control & Deployment / Process Reengineering / Strategic Planning / Impact Assessment / Business & Technology Partnerships / Cross-Functional Processes / Cost Controls / Mentoring & Team Building / Problem Solving / Written Communication / Product Management / Training and Development / Adult Learning Methodologies / Presentation & Facilitation Skills / Innovative / Detailed Oriented / Professional / Respectful / Collaborative / Dedicated / Diplomatic / Tenacious / Diversity Champion
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Agile Product Owner, SeniorFisTampa, Fl, Us
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Agile Product Owner, SeniorFis Oct 2021 - PresentSt Petersburg, Florida, United States -
Product Support ManagerFis Dec 2019 - Oct 2021St Petersburg, Florida, United StatesManage a Tier 2 Support team for a mobile application
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Product Support SpecialistFidelity National Information Services Dec 2016 - Feb 2020
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Product ManagerFidelity National Information Services Dec 2015 - Dec 2016Tampa/St. Petersburg, Florida Area
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Process ManagerFidelity National Information Jul 2014 - Dec 2015Saint Petersburg, Florida
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Product ManagerComplete Payment Recovery Services, Inc., A Subsidiary Of Fis Mar 2010 - Jul 2014St. Petersburg, Fl And Tuscaloosa, Al
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Manager - Receivables Management ServicesFidelity National Information Services Apr 2008 - Apr 2010
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Client Education ConsultantFidelity National Information Services Jun 2005 - Apr 2008• Train community banks, credit unions, and 3rd party entities on proprietary credit card processing software.• Foster and maintain ongoing relationships with various departments to deepen relationships and identify specific client training requirements.• Support client needs by conducting training onsite or offsite - lasting from 1 to 5 days.• Maintain knowledge of all software features and functionality.• Continually update training materials as new software enhancements are implemented.• Train internal employees as needed.• Create, design, and maintain material as needed.• Manipulate training material and make adjustments as feasible based on client feedback.
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Training And Development OfficerJpmorganchase Sep 1993 - Jun 2005From 2001 to 2005 I performed the following:• Facilitated a variety of day and night new hire and skill enhancement classes lasting from 1 hour to several weeks.• Identified opportunities for enhancements and designed ad-hoc training materials to improve performance.• Supported offshore initiatives by facilitating training sessions internationally in 2003 and 2004.• Communicate with various departments to identify specific training requirements.• Consistently received performance ratings above 90% and 5% or more above benchmarks.From 1999 to 2001 I was in the following position:Fraud Quality Assurance AnalystFrom 1998 to 1999 I was in the following position:Fraud Prevention Team LeaderFrom 1996 to 1998 I was in the following position:Fraud InvestigatorFrom 1995 to 1996 I was in the following position:Fraud AnalystFrom 1993 to 1995 I was in the following position:Collector / Team Leader -
Fraud OutboundChase Manhattan Corporation 1997 - 1999Make outbound calls to confirm spending activity on customers credit cards. Look for patterns of fraudulent activity.
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Training Manager / Franchise RepresentativeLittle Caesar’S Pizza May 1987 - Sep 1993• Opened 3 corporate stores and managed 8.• Recruited and trained new management.• Coached franchisees on operating a profitable business.• Conducted periodic inspections of stores.• Maintained communication with manager and client base while working remotely and traveling extensively.• Submitted detailed documentation of store visits to franchisees and corporate.
Chuck Gaspar Skills
Chuck Gaspar Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Chuck Gaspar
What company does Chuck Gaspar work for?
Chuck Gaspar works for Fis
What is Chuck Gaspar's role at the current company?
Chuck Gaspar's current role is Agile Product Owner, Senior.
What is Chuck Gaspar's email address?
Chuck Gaspar's email address is ch****@****bal.com
What is Chuck Gaspar's direct phone number?
Chuck Gaspar's direct phone number is (904) 438*****
What schools did Chuck Gaspar attend?
Chuck Gaspar attended Saint Leo University, Saint Leo University.
What are some of Chuck Gaspar's interests?
Chuck Gaspar has interest in The Animals.
What skills is Chuck Gaspar known for?
Chuck Gaspar has skills like Leadership, Management, Team Building, Sales Operations, Outsourcing, Marketing, Training, Product Management, Quality Assurance, Integration, Strategy, Sales.
Who are Chuck Gaspar's colleagues?
Chuck Gaspar's colleagues are Yashh Adiecha, Tarun Kodwani, Mary Charmaine Berces, Julie Krovicka, Cpa, Ankit Deshmukh, Ravindra Omase, Fred Fraser.
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5rocketmail.com, aol.com, aol.com, aol.com, aol.com2 +163070XXXXX
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Charles Gaspar
Los Angeles, Ca -
1mohawkind.com2 +167898XXXXX
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