Chuck Irwin Email & Phone Number

Provo, UT, US

American Fork, UT, US

• Collaborate with product managers to understand new product features and create a successful beta test program around those features.
• Create and execute communication plans with internal and external audience, including quick start guides, feedback surveys, and testing schedules.
• Collect and analyze usage and survey data to provide insights on trends to product and engineering managers.
• Collect and disseminate customer feedback to engineering and product management tea
• Effectively run multiple projects concurrently.ms.
• Effectively run multiple projects concurrently.

Provo, UT, US

• Supervised staff at a wide variety of ticketed and non-ticketed events at the Marriott Center and LaVell Edwards Stadium.
• Managed event operations when requested by Special Events management.
• Trained new workers and supervisors in event details. Enforced facility policies and procedures.
• Performed crowd control, emergency assistance, and guest relations duties.
• Assisted and resolved media issues including access to events and broadcast needs.
• Established positive working relationships with event staff, management, and other campus personnel.

Draper, UT, US

• Owned end-to-end delivery of key deliverables for the Mozy SAAS ecosystem by coordinating all aspects of software releases including development, testing, training, and marketing announcements.
• Identified and mitigated program risks and ensured timely releases by providing insight to program challenges to executives and key business stakeholders.
• As a Certified ScrumMaster, created cross-team processes, enhanced company tools to work with Scrum, and led teams in successful Scrum adoption.

Draper, UT, US

• Facilitated successful code releases from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA, and Operations.
• Reduced the number hot fix releases by more than 50% by ensuring the Mozy Release Process was followed appropriately.
• Created, tracked, and ensured adherence to policies and procedures related to the deployment of software in the Mozy SAAS ecosystem to obtain and maintain SAS70 compliance.
• Identified and created a company wide notification process for all customer-facing releases.
• Lead cross-functional team to support each release’s project plan and post release/change review.
• Managed project scope, budget, milestones, deadlines and QA tasks for all company localization work including marketing, documentation, and software strings

Draper, UT, US

Writing documentation for Mozy Online backup software.

Provo, UT, US

Administer the Beta program by soliciting external customers to participate, set up software access, coordinate conference calls, prepare end of beta reports.

Provo, UT, US

- Planned, coordinated, and directed all aspects of the Novell beta program, interfacing with key stakeholders and over 200 customers simultaneously.- Managed and coordinated worldwide documentation teams to deliver over 10,000 pages of documentation across 300 deliverables for major and maintenance software releases.

Provo, UT, US

- Wrote and edited end-user guides, training manuals and videos, release notes, and online help systems, completing assignments on time and according to set standards for clarity, conciseness, and style.- Interviewed engineers and customers about use case scenarios as well as researched other products to become familiar with product technologies and target.

Provo, UT, US

- Communicated technical product details in an easy-to-understand manner to internal and external customers.- Quantified department's impact on sales justifying department’s budget.- Managed department in absence of manager.

Provo, UT, US

- Responded to customer inquiries about company products and services, and directed calls to the appropriate department.- Built rapport with customers through effective and precise communication.- Developed skills to resolve customer concerns and complaints.- Gained a broad knowledge of Novell products and services through inter-departmental interaction.

Bachelor Of Arts (B.A.), Communication, Journalism, And Related Programs

Bachelor Of Arts (B.A.), Communication, Journalism, And Related Programs