Chuck Masters Email & Phone Number

Bel Air, Maryland, United States

Handyman servicing the Baltimore surrounding counties.

Bel Air, MD

Hanover, MD

• As an IS Manager I manage the enterprise wide performance testing team and automation testing teams and the operations functional test team in a global delivery model, inclusive of agile, iterative, and waterfall.
• Oversaw the smooth transition from one performance testing partner to another without any interruption of service to my customers.
• Had oversite of over a 7-million-dollar budget for performance and automation testers, software and software maintenance.
• Had oversight of 30 off-shore testers, 7 on-shore performance testers and directly managed a staff of 11 onsite.
• Lead the creation of the test automation practices with a Selenium framework using Docker containers on site and in the cloud that allowed for thousands of automated test cases to be executed simultaneously to speed.
• Empowered team members with tools and resources to succeed. Enhanced overall performance and satisfaction by holding weekly 1x1’s with staff and with partner leads to gain insight on team needs and goals.

Hanover, Maryland

• Primarily responsible for developing load testing processes and managing a staff of testers
• Built repeatable load testing processes that can be used for all of the Allegis Group core services.
• Develop fundamental system load testing strategies that will ensure that all areas of a project and/or task are addressed and the delivered application will perform within acceptable standards.
• Integrate internal efforts and requirements with external partners.
• Manage load testing internal and external contractors during the load testing engagements.
• Establish performance testing methodologies that provide results for future operational management of the production applications.

Hanover, Maryland, United States

• I was primarily responsible for developing performance testing processes and methodologies. Other areas of responsibilities called for developing test plans for ongoing projects, and the coordination of testing efforts.
• Built repeatable performance testing processes used for all of the Allegis Group core services.
• Developed performance testing strategies that will ensure that all areas of a project and/or task are addressed and the delivered application will perform within acceptable standards.
• Coordinate internal efforts and requirements with external partners.
• Manage performance testing contractors during the planning and testing phases.
• Established methodologies that provide results for future operational management of the production applications.

Bel Air, MD

While between jobs I joined a company where I could improve on my skills working with customers.After successfully completing the company sales training program I would present, in the home of individual homeowners, the company products. After the sale I was responsible for the customer service of the products purchased that I served.

Annapolis, Maryland, United States

• Support of the companies wireless software products in a Tier I and Tier II capacity. Responsibilities include researching customer problems and maintenance hour activities for the SMS, wireless internet gateway.
• Technical Lead support for problem escalation and product training for products assigned.
• Direct support with telecom customers Verizon, Qwest, T-Mobile.
• Worked in coordination with Project Managers to assist customers in system setup and training.
• Direct interaction with Tier 3 development support to work the customer problem to a solution.
• Customer advocate responsible for monitoring the customer’s systems and alerting them of problems with solutions.

Landover, Maryland

Responsible for demonstrating the company’s products and answering technical questions. Perform proof-of-concept demonstrations in the customer’s environment and assist customers during installation and evaluation of the products. Performed functional and load testing at various company sites. Assist the regional sales manager in understanding the products.

• Responsible for managing the troubleshooting, repair, maintenance, and end user support of telecommunications systems and computer systems, which included NetWare and UNIX networks with 85 stations within an ISO 9000.
• Hired to build network, install Symix Manufacturing System, set up intranet and internet connections among five buildings in a campus setting, including the installation of fiber optic cables and configuring stations.
• Managed the computer and telecommunications needs of the company along with their budgets.
• Communicated with all departments to develop and program the integration and automation of all functions, which increased productivity and overall profitability of company.
• Developed and programmed system to produce Inventory Counts, which previously took five months to manually calculate annual inventory costs, saving the company thousands in lost inventory. Thus allowing the company to.
• Administered installation of telecommunications system. Responsible for installing new stations, troubleshooting, repairing, and implementing upgrades and modifications to system.

Columbia, Maryland, United States

Setup the help desk procedures and provided customer support for more than 400 users nationwide both telephonically and on-site. Successfully repaired within one week, 40 PC’s that was inoperable. Tested hardware and software on PC's.

Columbia MD

Maintained operation of six HP3000 mini-computers and associated peripherals.

Columbia, Maryland, United States

Lead a team where our main job was the maintaining the inventory counts in the MRP system based on the changes or additions to the architectural blueprints.

Columbia, Maryland, United States

Assisted in architectural drawings of Ryland Homes. Responsible for the layout and architectural drawings of townhome foundation site plans.