Chuck Masters Email & Phone Number

Bel Air, Maryland, United States

Handyman servicing the Baltimore surrounding counties.

Bel Air, Md

Hanover, Md

As an IS Manager I manage the enterprise wide performance testing team and automation testing teams and the operations functional test team in a global delivery model, inclusive of agile, iterative, and waterfall software development life cycles, with a primary focus on requirements testing, business process testing, and related documentation, to ensure business needs are met.• Oversaw the smooth transition from one performance testing partner to another without any interruption of service to my customers.• Had oversite of over a 7-million-dollar budget for performance and automation testers, software and software maintenance. • Had oversight of 30 off-shore testers, 7 on-shore performance testers and directly managed a staff of 11 onsite. • Lead the creation of the test automation practices with a Selenium framework using Docker containers on site and in the cloud that allowed for thousands of automated test cases to be executed simultaneously to speed the time to market in an agile environment.• Empowered team members with tools and resources to succeed. Enhanced overall performance and satisfaction by holding weekly 1x1’s with staff and with partner leads to gain insight on team needs and goals.• Expanded the tools that the test automation team used to include Selenium, Junit, JFrog, Maven, Docker, UiPath and Browserstack.• Worked with the performance test team on how the changing nature of performance testing in the cloud has changed the way performance testing is done.• Partnered with the development teams to integrate best practices in DevOps

Hanover, Maryland

Primarily responsible for developing load testing processes and managing a staff of testers•Built repeatable load testing processes that can be used for all of the Allegis Group core services.•Develop fundamental system load testing strategies that will ensure that all areas of a project and/or task are addressed and the delivered application will perform within acceptable standards.•Integrate internal efforts and requirements with external partners.•Manage load testing internal and external contractors during the load testing engagements .•Establish performance testing methodologies that provide results for future operational management of the production applications. •Work with application service team members to understand service requirements and future performance needs.•Research and evaluate new products and technologies that enhance and improve performance services offered.•Participate in the continuous improvement of standards and delivery processes for the Database Services area specific to load testing.•Actively participates in the planning, design, and load testing of application services.•Review and assist throughout the SDLC to ensure adherence to standards and the delivery of performance quality results.•Maintain project and task level of effort (LOE) estimates and schedules for the project performance testing responsibility.•Participate in project application development meetings to prepare for all system performance testing needs. •Define work assignments, resource requirements, and maintain work breakdown structures for project performance testing.•Manage a repository of scripts that can be repeatedly used for system applications. •Provide in-depth technical expertise in performance testing methodologies on Projects, tasks, and support efforts.•Work with the various service teams to ensure quality of load testing and performance tuning of applications and systems before implementation into production.

Hanover, Maryland, United States

I was primarily responsible for developing performance testing processes and methodologies. Other areas of responsibilities called for developing test plans for ongoing projects, and the coordination of testing efforts with other teams within the IS department and performance testing partners.• Built repeatable performance testing processes used for all of the Allegis Group core services.• Developed performance testing strategies that will ensure that all areas of a project and/or task are addressed and the delivered application will perform within acceptable standards.• Coordinate internal efforts and requirements with external partners.• Manage performance testing contractors during the planning and testing phases.• Established methodologies that provide results for future operational management of the production applications. • Work with application service team members to understand service requirements and future needs.• Research and evaluate new products and technologies that enhanced and improved services offered.• Participate in the continuous improvement of standards and delivery processes for the Database Services area specific to performance testing.• Actively participated in the planning, design, and performance testing of application services.• Review and assist throughout the SDLC to ensure adherence to standards and the delivery of quality results.• Maintained project and task level of effort (LOE) estimates and schedules for the project responsibility.• Define work assignments, resource requirements, and maintain work breakdown structures.• Maintain a repository of scripts that could be repeatedly used for system applications testing. • Provide in-depth technical expertise on projects, tasks, and support efforts.• Work with the various service teams to ensure quality of performance testing and tuning of applications and systems before implementation into production

Bel Air, Md

While between jobs I joined a company where I could improve on my skills working with customers.After successfully completing the company sales training program I would present, in the home of individual homeowners, the company products. After the sale I was responsible for the customer service of the products purchased that I served.

Annapolis, Maryland, United States

Support of the companies wireless software products in a Tier I and Tier II capacity. Responsibilities include researching customer problems and maintenance hour activities for the SMS, wireless internet gateway, querynet, otelnet products and cmwi products. Responsible for the coordination and readiness of the backup enhanced 911 NOC on the east coast. Lead support for prepaid wireless services, otelnet and cmwi products. Duties included:•Technical Lead support for problem escalation and product training for products assigned.•Direct support with telecom customers Verizon, Qwest, T-Mobile.•Worked in coordination with Project Managers to assist customers in system setup and training.•Direct interaction with Tier 3 development support to work the customer problem to a solution.•Customer advocate responsible for monitoring the customer’s systems and alerting them of problems with solutions.•Analysis of log data and system measurement data to spot trends in system performance and solve problems.•Coach and mentor subordinate engineers.•Functional testing of help desk software.•Provide the customer with a monthly analysis of their systems showing the health of the system.•After hours on call support as Senior/Lead Engineer 24/7.•Logging and documenting of customer problems in Remedy.•Documentation and review of procedures, setups and queries.

Landover, Maryland

Responsible for demonstrating the company’s products and answering technical questions. Perform proof-of-concept demonstrations in the customer’s environment and assist customers during installation and evaluation of the products. Performed functional and load testing at various company sites. Assist the regional sales manager in understanding the products and the underlying technology. Follow-up technical calls and visits to customers to answer questions resolve problems and provide product familiarization training. Completed Mercury training in TestDirector, WinRunner, LoadRunner and Astra.

Responsible for managing the troubleshooting, repair, maintenance, and end user support of telecommunications systems and computer systems, which included NetWare and UNIX networks with 85 stations within an ISO 9000 manufacturing facility. Duties include: speccing out and building PC’s and servers; researching and evaluating new hardware and software products for upgrades to the systems; manufacturing database management which included development, training, functional and load testing and facilitator of the system; computer room and building security; troubleshooting problems with plant machinery; recommending and purchasing all hardware and software. •Hired to build network, install Symix Manufacturing System, set up intranet and internet connections among five buildings in a campus setting, including the installation of fiber optic cables and configuring stations for e-mail, printing and data collection in a previously non-automated facility. Computerization facilitated company growth from $10 million to $30 million in annual sales.•Managed the computer and telecommunications needs of the company along with their budgets.•Communicated with all departments to develop and program the integration and automation of all functions, which increased productivity and overall profitability of company.•Developed and programmed system to produce Inventory Counts, which previously took five months to manually calculate annual inventory costs, saving the company thousands in lost inventory. Thus allowing the company to realize the necessary adjustments to inventory much more quickly.•Administered installation of telecommunications system. Responsible for installing new stations, troubleshooting, repairing, and implementing upgrades and modifications to system.•Developed company system for the successful completion of ISO9000 with document retrieval strategy.

Columbia, Maryland, United States

Setup the help desk procedures and provided customer support for more than 400 users nationwide both telephonically and on-site. Successfully repaired within one week, 40 PC’s that was inoperable. Tested hardware and software on PC's.

Columbia Md

Maintained operation of six HP3000 mini-computers and associated peripherals.

Columbia, Maryland, United States

Lead a team where our main job was the maintaining the inventory counts in the MRP system based on the changes or additions to the architectural blueprints.

Columbia, Maryland, United States

Assisted in architectural drawings of Ryland Homes. Responsible for the layout and architectural drawings of townhome foundation site plans.