Part of a team responsible for the support and design of an Enterprise Cisco Telephony and Network InfrastructureTechnologiesCollaborationCisco Unified Communications Manager (CUCM)Cisco Unity Connection (CUC)Cisco Unified Contact Center Express (UCCX)Cisco MediaSenseCisco Webex MessengerCisco Voice Gateways (2900, 2800)Cisco CUBE (3925)NetworkCisco Switches (2960, 3850, Nexus 5K, 7K)Cisco Routers (6500, ASR1000, 4400, 4300, 2900)Cisco ASA (5525X, 5555X)EIGRP, BGP, OSPF, VSS, HSRP...etc

I am member of an Infrastructure Team in which we all of us wear multiple hats. Primarily I am the Network and Voice Engineer but I assist on the systems side on regular basis. ✔ Key Accomplishments: ✔ ★Collaboration• Migrated VoIP Infrastructure from CUCM/CUC 7.x to CUCM 9.x, 10.x, 11.x. - Deployed Cisco UCS Servers - Deployed Cisco Unified Presence Server and the Cisco Jabber Client• Deployed Cisco Expressway MRA (Jabber Remote Access)• Deployed UCCX (Cisco Unified Contact Center Express) - Setup UCCX cluster - Designed and deployed multiple call scripts for over 50 agents• Designed and facilitated the install of two SIP trunks for corporate and co-location sites★Security• Deployed Cisco ASA Firepower Services on two Cisco ASA 5525X's - Deployed IPS, URL Filtering and Malware Protection• Setup and deployed multiple Cisco ASA 5505's to branch offices with redundant links using IP SLA.• Configured QoS on ASA 5505's at branch offices to maximize bandwidth and protect VoIP traffic★Network• Installed Cisco Catalyst 2960X Switch Stacks on multiple floors• Designed and facilitated an install of redundant p2p links between our corporate site and co-location site.• Deployed Cisco Meraki wireless solution✔Skills✔★CollaborationCUCM 7-11.x ♦ CUC ♦ UCCX ♦ UCCX Scripting ♦ Cisco Expressway ♦ SIP ♦ PRI ♦ Voice Gateways ♦ Zoom Call Recording ♦ CUBE ♦ Cisco Jabber ♦ Presence★Networking/SecurityRouters (4431 ISR, 2900, 891, 3800) ♦ Switches (2960X, 3750X, Nexus 3K, 5K, 3560) ♦ Firewalls (ASA 5525X, 5540, 5505) ♦ Cisco Meraki APs ♦ OSPF ♦ EIGRP ♦ BGP ♦ Switching Technologies (802.1X, Port Security, Stackwise...etc) ♦ Cisco FirePower Servicies (IPS, URL Filtering, Malware)★ServersVMware ♦ Microsoft Server 2003, 2008, 2012 ♦ Microsoft Exchange 2010 ♦ Microsoft Terminal Services ♦ Active Directory ♦ Group Policy ♦ Linux

-Helpdesk Support for 500+ users

-Inside sales-Manage accounts of current clients -Maintain working knowledge of SAP-Outbound calls to prospective clients-Generate new and repeat sales by providing product and technical information in a timely manner-Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

• Received inbound calls assisting customers of Self-Storage Facilitieso Call volume between 90-140 calls per day• Made outbound calls to prospective customers• Assisted and supervised the training of new agents

• Organized outreach events and oversaw all evangelistic missions• Participated in street evangelism as well as humanitarian efforts• Created and maintained Facebook page, Twitter account and website• Produced and edited videos and posted on website• Supported computer systems for ministry

• Preparation of various coffee related beverages;• Constant multi-tasking and crowd management;• Promotional selling of retail items;• Cash register;• Listing and performing multiple tasks during shifts;• Daily recording of service and store quality;

Outbound calls to leads promoting mission tripsMet weekly recruitment quotas*Contact Heather Murphy, former Call Center Supervisor, for reference: 703-927-5649

• Maintained front counter and performed cashier duties• Sold entertainment and electronic products. • Met and exceeded weekly and monthly sales goals.