Chuck Mancuso Email & Phone Number

Dover, New Hampshire

- SOS Advisory Board Member, Vice Chair since (2018), Board Chairperson since 2022.- NAMI NH Certified Support Group Facilitator - Dover Crimeline Board of Directors (1993 – Present), Secretary (2015 – Present)- Dover Recreation Volunteer of the Year (2007)- Dover Youth Hockey BOD, Coaching Coordinator (2004 – 2010)- Dover Youth Hockey Coach (2000 –.

Manchester, New Hapmshire

Responsible for all Dispatch logistics and strategic operations in New Hampshire, Maine and Northern Massachusetts. Served as primary liaison between Dispatch and Technical teams.- Created a communication plan and implemented monthly employee satisfaction surveys and achieved significant. Team motivation scores increased from 25.8 to 63.0 in 6 months..

Manchester, New Hampshire

Responsible for all Operations functions in the North Area.- Field Tap Audit Team, Check-In, CPE, and Area Piracy Specialist.- Recognized the need to automate the process for better work distribution and reporting. Early to adopt and first to use Hand-held technology to improve audit results and insured 100% compliance.- Consistently met or exceeded yearly.

Portsmouth, NH

Led customer facing front counters in 40 locations, 95 employees, 6 Supervisors, and 3 Coaches.- Identified areas for operational improvements, engaged a task force of front-line employees and managers resulting in improved business performance and the customer experience. - Created an Excel metric weighted spreadsheet to improve performance evaluation.

Chelmsford, Massachusetts

Managed the operation performance of the PPV business/$22 Million in revenue annually.- Analyzed reports and operational performance through a quality assurance program involving frontline employees, improved business performance by increasing auto acceptance rates from 65% to over 85%, while reducing credits to customers by over 15% in one year.

Manchester, New Hampshire

responsible for New Hampshire and Maine Business Operations functions.Developed $75 million dollar budgetExceeded 1997 E.B.I.D.T.A. goals by over $870kStandardized MDU agreements across the state

for the Seacoast area serving 32 Cities and Towns with 78,000 customers and over 100 employees. Supervised Customer Service Team Leaders and Business Manager: - Raised premium sales per basic sale from 45% to 59% - Improved telephone response performance resulting in over 92% of all calls answered within 30-seconds through 1997 - Won two 1995 CTAM Service.

Hampshire cable system serving 18,000 customers in six Cities and Towns with over 30 employees. - 20% growth in customers over 5 years - One of the first cable systems in the country to offer guarantees - Reduced Bad Debt 35% between 1990 and 1992- Initiated "Live" Ask The Manager program on the local channel

Over all responsibilities for a cable TV system including Customer Care, Marketing, budgeting, FieldFulfillment and local programming

Hampshire cable system serving close to 20,000 customers in 15 Cities and Towns with 30 employees. - Grew subscriber base by almost 21% in 3 years Absorbed 8 Towns and 3,000 customers via purchase in 1987- Initiated "Live" Ask The Manager program on the local channel

Manager responsible for building 3 cable systems representing 18,500 customers; - Middleborough rated #1 in customer service satisfaction surveys - Instituted aggressive installation schedule, all 3 systems - Successfully launched first PPV events, Easton

- Increased Local Programming by 50% - Supervised production of local City Council meetings, Sports, and various special events live and on tape.

Ba, Communications

Major in Mass Communications, Radio & Television

High School Diploma, High School/Secondary Diplomas And Certificates, High School

College Prep courses and secured a High School Diploma.