Chuck Mcclain
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Chuck Mcclain Email & Phone Number

COO at Sfara
Location: Atlanta Metropolitan Area, United States, United States 7 work roles 1 school
2 work emails found @sfara.com 1 phone found area 301 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 1 phone

Work email c****@sfara.com
Direct phone (301) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
COO
Location
Atlanta Metropolitan Area, United States, United States

Who is Chuck Mcclain? Overview

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Quick answer

Chuck Mcclain is listed as COO at Sfara, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at sfara.com, phone signal with area code 301, and a matched LinkedIn profile for Chuck Mcclain.

Chuck Mcclain previously worked as President and CEO at Mcclain Services, Inc. and Chief Operating Officer at Verizon Telematics Inc.. Chuck Mcclain studied at Penn State University.

Company email context

Email format at Sfara

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{first}.{last}@sfara.com
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AeroLeads found 2 current-domain work email signals for Chuck Mcclain. Compare company email patterns before reaching out.

Profile bio

About Chuck Mcclain

Experienced Chief Operating Officer with a demonstrated history of working in the B2B and consumer services industry. Skilled in Operations Management, Sales, Contact Centers, Management, and Software as a Service (SaaS). Strong business development professional graduated from Pennsylvania State University.

Listed skills include Customer Service, Customer Satisfaction, Vendor Management, Program Management, and 46 others.

Current workplace

Chuck Mcclain's current company

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7 roles

Chuck Mcclain work experience

A career timeline built from the work history available for this profile.

Coo

Current

Hoboken, New Jersey, US

We believe technology can be a powerful force for good. We are dedicated to helping drive positive social change through our work. We understand that our efforts make the world safer, and ultimately saves lives. This drives us to always find a way and never be satisfied.Sfara is solving for an industry in need of a paradigm shift.Today’s telematics.

Feb 2017 - Present

President And Ceo

Mcclain Services, Inc.

Providing Business Operations consulting services.

Jan 2016 - Feb 2017

Chief Operating Officer

Atlanta, GA, US

Upon the acquisition of Hughes Telematics by Verizon, was promoted to the role of Chief Operating Officer with responsibility for world-wide service delivery for all of our connected vehicle customers. Directed the activities of 17 contact centers globally and managed the sales and services of over one million customers. Lead successful efforts to improve.

Jul 2012 - Dec 2015

Svp, Service Delivery

Atlanta, GA, US

  • During the formative stage of this “green field” company, worked in conjunction with the leaders of the Finance, IT, Product Development, and Sales/Marketing organizations, to define and establish the order to cash.
  • Established and managed 7 out-sourced, specialized, bi-lingual call centers with a total over 200 agents to support the various aspects of the business including emergency support services, concierge, billing and.
  • Created 4 internal centers for Tier 2 Technical Support, Dealer Support, and Escalations Management to support the launch customer Mercedes-Benz mbrace
  • Established and managed a formal Document Management Team to develop and maintain all center training materials as well as agent facing Knowledge Base articles
  • Directed the Order Entry and Provisioning teams in the activation of new customer accounts
  • Established and implemented formal Quality and Customer Satisfaction programs for all contact center operations teams
Jan 2008 - Jul 2012

Vp, Customer Service

Germantown, MD, US

  • Responsible all activities associated with the installation and support of consumer, small business, and enterprise customers utilizing our DIRECWAY and HughesNet satellite Internet Services, or Hughes Personal Earth.
  • 82% reduction in contact rate per customer per month since 2001
  • 12% improvement in Customer Satisfaction during 2006
  • 39% reduction in customer churn in 2006
  • 11% reduction in Field Dispatch costs per customer during 2006
  • Quarter over quarter reduction in support cost per customer since 2001Implemented formalized Quality Assurance programs for Installation, Field Service, and Customer Service. Linked Customer Satisfaction (CSAT) Program.
Mar 2001 - Jan 2008

Director, Customer Service

Danderyd, Stockholm County, SE

  • Responsible for the development and implementation of world-class processes for all customer facing, post-installation service and support organizations. Functional organizations include the Customer Service Call.
  • 27% reduction in Average Call Handling Time
  • 66% improvement in Average Speed of Answer
  • 12% improvement in Customer Service Level
  • 4% increase in the percentage of calls handled
  • 9% improvement in first call resolution These improvements were accomplished with no additional staffing in support of a 24% increase in contact volume. Implemented a Pay for Performance bonus program that provided.
May 2000 - Mar 2001

Sr. Manager Local Technical Services

Mci

Basking Ridge, NJ, US

Reported to the Vice President of Customer Service with responsibility for customer satisfaction in all matters pertaining to MCI WorldCom’s local telecommunications service offerings nationwide. Provided support to customers on a 7 X 24 basis coordinating repair and dispatch efforts. Maintained call center service levels at 99% of inbound calls answered.

Oct 1995 - May 2000
1 education record

Chuck Mcclain education

  • Penn State University
    Penn State University
FAQ

Frequently asked questions about Chuck Mcclain

Quick answers generated from the profile data available on this page.

What company does Chuck Mcclain work for?

Chuck Mcclain works for Sfara.

What is Chuck Mcclain's role at Sfara?

Chuck Mcclain is listed as COO at Sfara.

What is Chuck Mcclain's email address?

AeroLeads has found 2 work email signals at @sfara.com for Chuck Mcclain at Sfara.

What is Chuck Mcclain's phone number?

AeroLeads has found 1 phone signal(s) with area code 301 for Chuck Mcclain at Sfara.

Where is Chuck Mcclain based?

Chuck Mcclain is based in Atlanta Metropolitan Area, United States, United States while working with Sfara.

What companies has Chuck Mcclain worked for?

Chuck Mcclain has worked for Sfara, Mcclain Services, Inc., Verizon Telematics Inc., Hughes Network Systems, and Teligent, Inc.

How can I contact Chuck Mcclain?

You can use AeroLeads to view verified contact signals for Chuck Mcclain at Sfara, including work email, phone, and LinkedIn data when available.

What schools did Chuck Mcclain attend?

Chuck Mcclain studied at Penn State University.

What skills is Chuck Mcclain known for?

Chuck Mcclain is listed with skills including Customer Service, Customer Satisfaction, Vendor Management, Program Management, Process Improvement, Operations Management, Strategic Planning, and Change Management.

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