As the VP of Customer Success, Support, and Sales at Angaza, our team has been pivotal in democratizing access to essential products for emerging markets, harnessing the power of CRM and sales leadership to foster financial inclusion. Our strategies have led to substantial increases in product adoption and customer loyalty, ensuring life-changing technologies reach those on less than $2 per day.Customer Engagement Leadership - Over 2 decades of success creating unmatched customer experiences while driving retention and growth, demonstrated through: Slashing $1.5MM in operating costs. Managing a 4 team cost-center that transitioned the company from cash flow negative to cash flow positive in 16 months Improving services while cutting COS by 25%. Increasing efficiency in account management by over 500%.Team Recruitment & Performance Management - A consummate leader able to build teams from the ground up, leveraging strengths in onboarding, training, developing, and structuring teams to: Increase add-on sales by 267% over prior years. Propel the tech vertical team to 1st place with exponential growth in NPS ratings. Create a multi-tiered customer success program and coach 6 Customer Success Managers. Customer Health & Advocacy - Measurable results driving improvements in customer health, leading new initiatives and designing programs to optimize services and meet client needs, including:  Driving $4M gains in contracted services. Raising CSAT by 10 points within a 6-month period. Increasing client satisfaction ratings to 97% and retention ratings from 87% to 98%Excel in: Cross-sell, customer support, customer success, sales, sales account management