Chuck Gordon

Chuck Gordon Email and Phone Number

Professional Services, Implementation Services & Customer Success Leader | Building High Performing Service Operations @ CLA (CliftonLarsonAllen)
Chuck Gordon's Location
Greater Boston, United States, United States
Chuck Gordon's Contact Details

Chuck Gordon personal email

n/a
About Chuck Gordon

I build and lead teams that implement and service software technology, and create a service delivery brand known for consistent high performance, employee engagement, client loyalty and success. My areas of expertise include:• Motivating and inspiring service teams to deliver a “WOW” client experience.• Scaling and optimizing operational performance and productivity to increase revenue and expand margins.• Growing talent.I have led geographically dispersed service operations of 300 employees, $35M revenue plan and $20M budget and have been nationally recognized for outstanding business unit balanced financial performance, best in class client satisfaction and employee retention.My career history includes the creation of new services, the start-up of new teams and spearheading national level initiatives. Skilled in: SaaS Strategic Planning Process Improvement Change Management Scaling Operations Analysis & Reporting Program Management Talent Development P&L Management Customer success begins with a high performing service operation committed to service excellence. Engaged, motivated and inspired teams create service value for customers. This, in turn, leads to customer satisfaction and loyalty. Customer satisfaction and loyalty is foundational to profitability and growth.

Chuck Gordon's Current Company Details
CLA (CliftonLarsonAllen)

Cla (Cliftonlarsonallen)

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Professional Services, Implementation Services & Customer Success Leader | Building High Performing Service Operations
Chuck Gordon Work Experience Details
  • Cla (Cliftonlarsonallen)
    Consulting Director
    Cla (Cliftonlarsonallen) Oct 2021 - Present
    Us
    Leadership of implementation teams in the delivery of Sage Intacct Cloud ERP Accounting and Financial Management System to multiple industries and market segments.
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  • Bentley University
    Adjunct Lecturer | Management Department
    Bentley University Sep 2013 - Dec 2022
    Waltham, Massachusetts, Us
    Classroom and on-line lecturer in Service Operations Management, Operations Management and Supply Chain Management.Creation and delivery of instructional plans, development and management of course content and advising on an educational and professional level.
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  • Tyler Technologies
    Director Of Professional Services
    Tyler Technologies Jan 2015 - Aug 2019
    Plano, Texas, Us
    Led the delivery of on-premise and Software as a Service (SaaS) ERP technology solutions and services to the public sector across the U.S. The professional services team comprised of management, project managers, consultants, analysts, client trainers and specialists. Achieved $10M revenue plan and resource utilization targets.
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  • Adp
    Sr. Director Program Management
    Adp 2013 - Jun 2014
    Roseland, New Jersey, Us
    Built a professional services team, managing a third-party vendor network delivering client-side consulting and project management services across the U.S. Created the business model, service offerings and sales positioning, KPIs, partner relationship management and go to market strategy.
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  • Adp
    Division Vice President Implementation
    Adp 2009 - 2012
    Roseland, New Jersey, Us
    General Manager level responsibility for Northeast U.S. implementation and client training services organization and delivery of SaaS technology solutions to new and existing clients. The team comprised of management, consultants, project management, specialists and client trainers. Managed $35M revenue plan and $20M operating budget and received multi-year national recognition for outstanding balanced performance, client satisfaction and retention.
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Chuck Gordon Skills

Operational Excellence Collaborative Leadership Performance Management Outsourcing Process Improvement Project Management Saas Service Quality Team Leadership Training Change Management Leadership Development Management Strategy Talent Management Start Ups Business Process Leadership Operations Management Erp Strategic Planning Executive Management Crm P&l Management Employee Engagement Mergers And Acquisitions Integration Budgets Sales Software As A Service Business Process Improvement Customer Relationship Management

Chuck Gordon Education Details

  • Lesley University
    Lesley University
    Management
  • Villanova University
    Villanova University
    Lean Six Sigma
  • Berklee College Of Music
    Berklee College Of Music
    Music

Frequently Asked Questions about Chuck Gordon

What company does Chuck Gordon work for?

Chuck Gordon works for Cla (Cliftonlarsonallen)

What is Chuck Gordon's role at the current company?

Chuck Gordon's current role is Professional Services, Implementation Services & Customer Success Leader | Building High Performing Service Operations.

What is Chuck Gordon's email address?

Chuck Gordon's email address is cg****@****ley.edu

What is Chuck Gordon's direct phone number?

Chuck Gordon's direct phone number is (800) 772*****

What schools did Chuck Gordon attend?

Chuck Gordon attended Lesley University, Villanova University, Berklee College Of Music.

What are some of Chuck Gordon's interests?

Chuck Gordon has interest in Leadership, Service, Building Brand Loyalty.

What skills is Chuck Gordon known for?

Chuck Gordon has skills like Operational Excellence, Collaborative Leadership, Performance Management, Outsourcing, Process Improvement, Project Management, Saas, Service Quality, Team Leadership, Training, Change Management, Leadership Development.

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