SUMMARY:Self-motivated problem solver providing technical services with a drive to troubleshoot and improve department efficiency. Strategies include: developing automation tools, ensuring compliance to industry standards including PCI-DSS, knowledge base management, and training team members.ACHIEVEMENTS:Assembled a suite of automation tools, including self-designed programs, to refine infrastructure insights and improve client SLA. Developed an in-house repair department and provided training to staff saving up to $40,000 annually on new equipment purchases and outsourced repair. Created a network with multiple projects leading to a social media following over 5000 current subscribers.
Listed skills include Linux System Administration, Technical Support, Troubleshooting, Cloud Computing, and 62 others.