Automotive Technology and Diagnostic Specialist.Providing Consulting for diagnostic tools, training and procedures for advanced automotive service professionals.Seeking new and challenging opportunities in automotive services using remote diagnostics, telematics and advanced programming services by applying emerging technologies in electronic repair procedures with calibration routines for the auto repair industry.

Co-Inventor and development of unique internet based remote vehicle connection interface known as "asTech" to OEM and high level scan tools from inception, to proof of concept, to initial launch and continued development of process.Perform R&D with validation testing to deliver remote OEM diagnostic, scanning and programming equipment with processes using asTech remote vehicle interfaceApply developments for use with asTech remote vehicle interface in re-mote functions, and in simulated modes for automotive module configuration, testing, programming, and diagnostics in automotive computer networks. Develop and direct technical support staff of master technicians with online support for users who need pre-collision repair diagnostics or have replaced various electronic control modules, electronically controlled parts, or major components consistent with collision repairs. Provide collision repair shops mission-critical diagnostic services Commitment to delivering a high-quality product and service Provide training and coaching support to collision shop personnel and collision shop technicians using remote diagnostic procedures and equipment.

Performed R&D with validation testing of remote OEM and generic j2534 diagnostic, scanning and programming equipment. a vehicle remote connection project which formed the new company Collision Diagnostic Services to launch the asTech remote diagnostics and programming services.Applied developments in re-mote functions, and in simulated modes for automotive module configuration, testing, programming, and diagnostics in automotive computer networks. Developed and directed technical support staff of remote technicians with online support for users who had replaced various electronic control modules, electronically controlled parts, or major components consistent with automotive repairs. Developed and implemented mobile staff of field technicians using diagnostic equipment or remote log in for advanced automotive diagnostic support, electronic control module programming, configuration, testing set up, coding, flashing etc. Provided training and coaching to support personnel and entry level customer service technicians..

Provided consulting, process analysis, training, diagnostic assistance, shop equipment, supplies, and marketing materiel for automotive service providers.

Directed, supervised, selected, counseled, objective setting and performance review for all service department personnel. Improved Customer Satisfaction Indexes and Training Levels to #1 in Zone

Developed and Implemented process improvements to increase shop productivity and customer satisfaction to #1 in Zone.

Planned and executed shop expansion with Techline system improvements to provide Techline terminals with diagnostic access to all technicians.Increased shop productivity by more than 100% while maintaining highest levels of customer satisfaction.

Provided 24 hour emergency break down response and repairs of vehicles in assigned area. Supplied team members with vehicle, parts, supply, equipment, schedules, documentation, and response verification up to date within processes set by the Service program.Our team activities ranked in the top 10 Nationwide and #1 in Florida for response time and Customer satisfaction

Diagnose, inspect, repair, supervise and train others in all aspects of automotive service.Mentored intern technicians to ASE and factory certification. Production averaged 125%-200% flat-rate with highest customer satisfaction index level