Chuck Papacrist Email & Phone Number

Raleigh, NC, US

Raleigh-Durham, North Carolina Area

Morrisville, NC

• Prospected face-to-face at the customer’s location for the purpose of selling TruGreen services.Responsibilities
• Generated sales revenue by adding new program customers as well as cross-selling and upselling current customers.
• Sold programs and services door-to-door to existing and prospective customers.
• Created selling strategy, sales pitch, and formulated answers and objections. Negotiated with customers and closed sales.
• Conducted follow-up of leads through means of person-to-person contact and phone calls to identify customer needs.
• Conducted retention and service calls through means of person-to-person contact.

Inbound Call Center, Raleigh, NC

Client - Apple, Inc. · Maintain awareness of all Service Level Agreements (SLAs) and required Key Performance Indicators (KPIs) and performance goals. Utilize established systems and tools to monitor call volumes, production work, and staffing levels to make appropriate resource decisions· Work with the management team to establish and implement.

Crabtree Valley Mall, Raleigh, NC

Furniture and bedding sales

- Facilitated classroom training in address-canvassing, documentation procedures, safety rules, government regulations, and interaction with homeowners, property managers, and proxies. - Managed 6 teams across the state, from Winston-Salem to Currituck county, NC - Evaluated initial work in the field. Assigned daily work. Managed payroll. - Facilitated.

• Facilitated classroom training in:
• Address-canvassing and documentation procedures,
• Safety rules,
• Government regulations, and
• Interaction with homeowners, property managers, and proxies.
• Hand-held computer and laptop skills and procedures

• Sold full line of Toyota cars, vans, SUVs, and trucks.
• Drastically increased Internet Sales appointments as the Sales Coordinator. This was accomplished through exceptional follow-up of phone calls and emails.
• Edited old, and drafted new email templates and marketing materials.

• One-Call-Closer of home improvement services through preset appointments in central and eastern regions of North Carolina.
• Closing Ratio at 50-65%.
• Top 5% in sales volume.

• Retail sales of home furnishings as part of a staff of 20.
• Managed, stocked, and sold Ashley Furniture brands of slightly damaged furnishings in Clearance Center.

• Increased sales $75,000 to $100,000 in first year for eight (8) delivery stores.
• Doubled hotel orders in one (1) month through new, expanded agreements.
• Established marketing and catering relationships with 73 hotels, 173 schools, and 245 apartment communities.
• Promoted sales with free airtime on local radio. SuperBowl Party Winners, private Hurricanes parties, and concert Meet-And-Greets.
• Helped raise funds for various non-profits.
• Designed all marketing materials.

• Design Consultant of mid range and high end home furnishings.
• Trained sales associates and managers on proprietary Clientele System.Offering Top Brands, such as:Baker, Bernhardt, Bob Timberlake, Century, Drexel Heritage, Hammary, Henredon, Hickory White, Hooker, Howard Miller.

• Top 10% in personal sales (of sixteen stores)
• Praised by managers as a zealous worker, with sincere dedication and hard work.
• Coached staff of eight (8) sales reps in a multi-client environment.
• Reorganized stockrooms and files in three stores for better control of inventory and sales.
• Oversaw the repair and reconditioning of two neglected stores.

Germany

• Managed a diverse sales staff of 15-20 in U.S. Military market in Germany.
• A market that covered five (5) military bases, from Frankfurt to Berlin.
• Renegotiated lost sales venues.
• Tripled large-venue sales through persistent role-playing.
• Top Five Personal Sales volume (of over 2,000 sales agents).
• Awarded, many times, for leading a sales team in both Branch and District positions.

• Managed all training programs for a squadron of over 500 personnel.
• Achieved 100% passing rate for on-boarding requirements, with over 100 trainees in initial training, at all times.
• 20% of those tested, scored at 95% or higher.
• Oversaw on-boarding process by enrolling all associates in new classroom-based training and delivering appropriate materials to students.
• Developed lesson plans, pretests, and a training manual.
• Conducted instructor-led training updates for field associates and managers.

• Supervised security forces of up to 40, in support of military cargo and fighter aircraft; and weapons storage areas.
• Trained personnel in riot control techniques.
• Taught driver training.
• Built an efficient flight-level training program.
• Compiled a pretest for all flight-level personnel.
• Conducted wartime and attack scenario exercises for evaluation.Received recognition for superior actions in a crucial weapons incident.Received recognition for superior actions as security for aircraft crash.

Education record

Education record