Chuck Renner Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc

Charlotte, North Carolina

* Administration and maintenance of two NETLAB data centers and NETLABs for the Information Technology Division * Setup of NETLAB pods for IT instructors for IT classes * Design, creation, and setup of custom IT pods for IT instructors for IT classes * Maintained and ran datacenter servers, operating systems, specialty appliances, routers, switches for the NETLAB (from NDG) for CPCC Division of IT * Installed and integrated new lab equipment for the datacenter including rack-mounted UPS, servers, networking switches and routers, operating systems, virtual machines, and software. * Responsible for setup and maintenance of 2 data centers, 10 servers, 2 VMware vSphere vCenters, and dozens of Cisco routers and switches * Maintained uptime and remote availability of the NETLAB for IT students during each semester. * Assisted IT students with hands-on labs and assignments * Made sure IT Lab Assistants and IT labs had the resources needed to assist IT students with IT problems

Charlotte, North Carolina Area

* NETLAB Administrator: * Responsible for maintaining and running datacenter servers, operating systems, specialty appliances, routers, switches for the NETLAB (from NDG) for CPCC Division of IT * Responsible for installing and integrating new lab equipment for the datacenter including rack-mounted UPS, servers, networking switches and routers, operating systems, virtual machines, and software. * Responsible for uptime and remote availability of the NETLAB for IT students during each semester.* A+ Lab Assistant: * Assisted IT students with hands-on labs * Assisted IT students with TestOut courseware * Assisted instructors with A+ class instruction * Responsible for Lab Maintenance, Cleaning, and Inventory

Charlotte, North Carolina Area

* Worked at ITS Help Desk call center* Assisted employee, faculty, and students with ITS issues (via call-in or walk-in)* Responsible for seeing troubleshooting tickets through from original creation to resolution (even if the issue is handed to another department)* Responsible for customer (employee, faculty, or student) satisfaction

Mint Hill, Nc

* Programmed with PHP, MySQL, HTML, JavaScript, JQuery and AJAX for three small companies * Troubleshot data mining application data imports for a small company * Performed systems maintenance for Linux, Apache, MySQL, and PHP (LAMP) for two small companies * Provided technical consulting and web design for two small companies

* Programmed with PHP and MySQL * Debugged code for Learning Management System (LMS) * Developed feature enhancements for LMS

* Identified, qualified and helped design/sell solutions across various product sets * Designed and implemented solutions - cloud computing, virtualization, IT (and other) professional services, managed network services, customer premises equipment, and data-center applications * Performed technical sales support for the branch * Provided pre-sales tech support / analysis for cloud computing, WAN, LAN, App Acceleration, Data Center, customer premises solutions and network integration services * Developed customer relationships with key decision makers * Served as the deal architect for multiple solutions, including provisioning, coordination, and management * Served as local liaison for partners Cisco, Juniper, Avaya, Nortel, HP, Microsoft, VMware and more * Developed and presented design requirements, solutions, technical presentations, network designs and proposals to branch customers * Articulated company's offerings to customers and executives across multiple technical disciplines * Subject matter expert (SME) in Data Network Integration * Articulated the technical differentiation and value of company solutions * Completed customer RFPs

Technical Delivery Lead - ATM (Automated Teller Machine) Development Group, Bank of America: * Troubleshot firmware and application-level defects, worked with vendors, documented resolutions * Used Base24, TACL, Tivoli (AIX) servers, and Tivoli Desktop to troubleshoot ATMs and push software packages * Created wiki site to be used for training future TDLs on the ATM Development Group's SharePoint portal * Wrote Perl and VB scripts deployed to thousands of ATMs to analyze failures and inventory * Created an automatic client/server code update and check-in solution * Worked on client-side encryption and transfer automation using VB.NET

Monroe, Nc

* Developed Document Workflow solution for Accounts Payable and Human Resources departments of a Fortune 500 company * Created Security Education and Awareness Team as project manager for data and asset protection, regulatory compliance, and liability limitations * Developed Kofax Ascent Capture Validation and Release modules for a Fortune 500 Company * Debugged C# and ASP.NET for IIS hosted applications * Led security administration, enforcement, and education and awareness training * Lead for network administration: hardware, routing, servers, firewall, enforcement, and education and awareness training * Responsible for IT project management, IT budgeting, acquisition * Developed disaster recovery plan

* Customer facing production support escalations at all levels * Client facing representative for government facility, project management, IT management, and network administration solution * Vendor coordination, Manage Services Provider/Application Service Provider (MSP/ASP) * Monitored hardware/software, backups, security, server maintenance, workstations, networks, broadband cellular access, collocation, and firewalls * Maintained Windows servers including Exchange, IIS, backups, Virtual Servers, and CPS solutions * Maintained SonicWALL Firewall, Routing, VPN, Content Filtering, Anti-Spam, and Anti-Virus solutions

* Document imaging/retrieval for American Red Cross, hospitals, and Joint Chiefs of Staff of the Pentagon * Provided pre- and post- sales support, design planning, budgeting, cost analysis, proof of return-on-investment (ROI), technical implementation, and acquisition support * Designed remote troubleshooting network linking all offices: Servers, VPNs, and workstations, authorized users could securely troubleshoot from any site * Developed client-server download proxy for frequent workstation updates * Designed turn-key document imaging and archival systems for clients including hardware integration, network retrieval, backups, and documentation * Lead support technician for all data conversion, ~2,000,000 pages per month converted to archival storage * Lead for system installations, training, and support for multiple offices * Created custom applications to interface databases with Commercial off-the-shelf scanning and retrieval software

Bachelor Of Science - Bs, Industrial Technology/Technician, 3.96 Gpa

Bachelor of Science in Industrial Technology with a Concentration in Information and Computer Technology

Associate In Applied Science - Aas, Information Technology With A Concentration In Networking Technology, 4.0

Associate In Applied Science - Aas, Information Technology, 4.0

Certificate, Cyber Security

Certificate, Computer Technology Integration Fundamentals

Computer Engineering

Master Of Science - Ms, Cybersecurity And Information Assurance

Anticipated completion August 2025