As a Group Manager for the Americas FastTrack organization at Microsoft, I lead a dynamic team dedicated to ensuring customer success and satisfaction. My role involves overseeing the implementation of FastTrack services, which help customers deploy and adopt Microsoft 365 solutions efficiently and effectively.-Lead and manage a large and dynamic team of 23 FastTrack Architects and Support Engineers, providing guidance and deployment services to help our customers realize the value of their Microsoft investment.-Develop and execute strategic plans to drive customer engagement and successful adoption of Microsoft 365 solutions.-Collaborate with cross-functional teams, including Sales, Marketing, and Product Engineering, to align FastTrack services with overall business objectives.-Monitor and analyze performance metrics to ensure the delivery of high-quality services and continuous improvement.-Manage our global FastTrack staffing strategy and budget.

Driving customer cloud adoption and customer success supporting North America major accounts. Orchestrate and align programs, projects, and delivery engagements across the Microsoft Cloud to deliver an exceptional customer experience and achieve prioritized customer outcomes. -Nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.-Partner with Account team peers to drive conversations with customers that define the strategic alignment between customer objectives and Microsoft goals. -Lead the strategic execution of program planning and customer facing reviews, manage key stakeholders to address agreed customer outcomes and account priorities. -Optimize customer operational health and enable new workload deployment by leveraging CSU-wide operational health programs. -Evangelize the impact of activities delivered by proactively communicating the value realized to the Customer, Microsoft, and Partner stakeholders on a monthly basis, leveraging Customer Success Delivery Reviews. -Lead a team of Customer Success Account Managers (CSAM) and the overall global account support and success team to ensure the health of the customer’s solutions, orchestrated prioritized modernization and transformation projects, which lead to customer business outcomes.Serve as a mentor as part of Microsoft Aspire Mentor program. In this program, I mentor those looking to get into people leadership roles and further grow their career.Serve as a Microsoft Give lead across National Customer Success team.

Led a virtual team of consultants responsible for the professional services delivery portfolio of our customers. Owned the end-to-end delivery of Microsoft Consulting Services (MCS) engagements by delivering upon goals and objectives outlined in Statement of Work. Partnered with Sales Executives to build sales pipeline for new net MCS engagements by understanding customer goals and building engagements based on customer outcomes. - Led global virtual teams ranging from 2 to 45 delivery consultants supporting our customers professional services digital transformation portfolio. -Mentored new Account Delivery Executives into role. -Managed $23.5m delivery value portfolio in FY22. -Responsible for $14m+ million in customer invoicing in FY22. -Partnered with Sales Team to close $7m+ in delivery value in FY22. -Exceeded FY22 billable utilization target by 28%.-Exceeded FY22 pre-sales utilization target by 20%

I led 22 FTE’s and 21 offshore contractors across our Modern Workplace and Workforce Management teams in support of our digital transformation. Our Modern Workplace team was responsible for identifying and implementing opportunities that strengthen our ability to communicate and collaborate across our 600+ stores, 30+ vendors and 130K global workforce leveraging the M365 stack. Our Workforce Management team was responsible for the development and support of our Macy’s, Inc., Staffing and Timekeeping applications. These applications are used by our 75,000+ frontline colleagues across 600+ stores and 16 supply chain facilities.-Grew our Modern Workplace team from 6 FTE’s to 17 FTE’s and 4 offshore contractors by collaborating with business stakeholders and identifying opportunities to improve how we communicate and collaborate within our organization. -Led our Workforce Management team which consisted of 5 FTE’s and 17 offshore contractors in Support of our enterprise Staffing and Timekeeping applications.-Increased adoption of our Microsoft 365 stack by 30% via our ‘JOIN’ and ‘Portal Day’ adoption programs to drive and build end-user excitement across our organization. -Reduced vendor on-boarding time from 4 days to 4 hours by leveraging Microsoft 365. -Saved $300K in travel costs within first three months of launching Microsoft Teams for 20K colleagues and executive leadership team. -Saved $1.2 million in total cost of ownership by successfully restructuring vendor contracts, eliminating duplicative software licensing, and migrating workloads to Microsoft 365 and Azure.-Provided robust Microsoft 365 support to our 55,000 corporate colleagues, 75,000 frontline colleagues and 5,000 vendor partners. -Lead the development efforts of our Macy’s Thanksgiving Day Parade developments efforts. Identified workloads that could me migrated to Azure cloud, which lead to a $450,000/year reduction in total cost of ownership.

Led a team of 6 FTE's in support of our architecture, development, and implementation of our Corporate Intranet and Extranet. -Saved $100K+ in storage costs by migrating content off our network shares and into SharePoint. -Developed our Macy’s Gatekeeper community. This team of ‘SharePoint Champions’ helped us drive adoption and consumption of SharePoint across our organization. -Improved our on-premise SharePoint Portal uptime by 5.6% (98.7%/year) by improving monitoring across the 24 servers that supported our environment. -Increased productivity with our vendors by 40% through development of our MacysPartners.com vendor SharePoint Portal.

Drove customer engagements to deliver well-defined products that generated immediate customer value. Supported project planning process by mapping customer’s business processes to product capabilities. -Created cost-benefit analyses and ROI assessments that were used by Business Decision Makers in the decision-making process for proposed IT implementation projects. -Articulated project goals and scope, translated business needs into technical terms, prepared work breakdown structures and instilled shared accountability for achieving project milestones.