Charles Simon Email & Phone Number

New Hartford, NY, US

The Senior Customer Success Advisor is the key point of contact to understand the customer experience and creatively address customers’ evolving needs.

Louisville, KY, US

-Prepared and analyzed data to improve team results and call quality and metrics-Lead and coached a team of professional customer service representative in a call center environment-Lead resource planning, recruiting, hiring, training, and coaching processes-Provided performance evaluations, promotions, and disciplinary actions as required-Identified.

Cincinnati, Ohio, US

Was responsible for assisting with the overall operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results through both formal and informal interactions. -Assessed daily the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food.

Atlanta, Georgia, US

Was responsible for:Field Systems Help Desk-POS supporteCommerce Call Center-Online supportCustomer Service supportSocial Media Customer supportNew Restaurant Equipment-POS equipmentHot Spares-Depot MaintenancePOS InstallationsCreated and maintained an environment that fostered high productivity, morale, and employee retention.​ Developed and maintained a.

Atlanta, Georgia, US

Responsible for creating training content for field operations including training manuals, DVD-video training and web-based content.Training manualsDVD trainingWeb-based trainingNext Generation POS teamOperational liaison to IS

Atlanta, Georgia, US

Provided instructional design support for courses programs offered restaurant operations.Coordinated course materials development for the Management Training Program, POS System update and DVD training program.Assisted field trainers in learning, adopting and adapting effective instructional strategies and technological tools to enhance their.

Atlanta, Georgia, US

Designed and developsed instructional material for training courses that supported the Papa John's restaurant operations. Demonstrated and utilized effective needs analysis, project management, course development, and evaluation skills. Develop entry and advanced level courses for restaurant managers and team members. Utilize multimedia technology and.

Atlanta, Georgia, US

Scheduled manager and team member training for corporate and franchise team members, shift leaders, assistant managers, general managers and franchise operating partnersPresented core training content and coordinated the presentation core training by other trainersSupervised and maintained all files pertaining to trainingManaged the market training.

Atlanta, Georgia, US

Responsible for all functions of a Papa John's restaurant ensuring high quality products and customer service were delivered while maximizing restaurant profitability. Accomplished this by being a self-sufficient leader, making quality decisions and instilling pride and accountability in team members. Other responsibilities included the management of.

Arlington, Virginia, US

Arlington, Virginia, US

This position required a Top Secret Security clearance.Repaired & maintained two radars and the computer system for the HAWK Air Defense Missile System.Served as the NCOIC (Non-Commisioned Officer in Charge) for the last six months.Served on the Stinger Missile team.Obtained the rank of E4 / Specialist 4 prior to leaving active service.

Mba, Business

Bsba, Business

Bs, Engineering

As, Aa, General