Chuck Sisson Email & Phone Number

Not Disclosed

Due to social engineering phishing emails, I no longer list current employer information publicly

First responder for support issues for multiple Fortune 500 companies and State and Federal government agencies. 3,000 to 50,000 users world wide, Annual sales over 5 Billion dollarsDelivered 24/7 mission critical support for Novell's largest "Premium" customers; responsible for day-to-day relationship management with client technical staffTailored solutions to customer specific environments; shortened implementation time lines by serving as primary point of contact between client and Novell Consulting and Engineering departmentsResolved critical system issues for other key clients; extensive domestic and international travelBecame trusted advisor to upper management at federal, state, and local governments as well as individual organizations, including multiple Fortune 100 companies Created various types of documentation, including Knowledge-Base entries, bug tracking, standards and procedures manuals, resulting in cleaner software releases and additional customer self help materials; resulting in fewer general questions support calls, saving money and allowing technical support staff on all levels to focus on more complex issues Developed end-user training materials and presented those materials, both in small group environments and large auditorium venues.