Chuck Sperati Email & Phone Number

Frederick, Md

In this role I am primarily responsible for directing the compliance department for Clark Computer Services. This includes managing all compliance guidelines such as policy writing, HIPAA Risk Assessment and Remediation, PCI Compliance, training, and other aspects of security administration within the organization and for customers. Beyond this, I am responsible for managing the Marketing department, and providing general graphic design, website design, and media marketing, as well as taking on special projects that come up outside of the normal scope of business.

Washington, Dc

In this position, I administer single point of contact support for the Executive Staff at the Department of Energy, coordinating multiple open issues and interfacing with customers at all levels. In addition to using my strong interpersonal skills and oral/written proficiencies in day-to-day operations, I’m required to take ownership of issues and concerns, utilizing my strong project management skills and high level technical expertise to provide creative and timely solutions to ensure a high level of customer satisfaction while coordinating with other teams to understand and address the root cause of any issues.

United States

In this position I was primarily responsible for leading technicians and phone support staff in resolving customer issues, managing computer life-cycles, computer deployments, and computer upgrade projects, providing new users with computer hardware, software, and new user orientation, educating customers on best practices for maintaining high security standards, providing offsite support for various programs as the primary point of contact for program managers, and managing both customer and vendor relationships.

Columbus, Ohio Area

In this position I was responsible for providing Tier 2 phone support to Nuclear Pharmacies and their onsite customers, utilizing remote software applications such as Windows RDP, NetMeeting, and WebEx to resolve customer technical issues and conduct training on the Nuclear Pharmacy software systems.

Columbus, Ohio Area

With this part-time position, I was responsible for training retail store employees on the features and technical aspects of Hewlett Packard products, suggesting selling strategies, maintaining displays, and selling products. The job required me to proactively engage in web based learning, participate in conference calls, and establish a strong relationship with store employees and management.

Dublin, Ohio

In this role I was responsible for providing onsite and phone training for Veterinary Management Software, setting up hardware networks, establishing and managing strong relationships with owners and staff, and developing and running a Train the Trainer program for existing and new trainers as well as the phone support staff.

Dublin, Ohio

During my time with this company I developed and facilitated a training curriculum for the Loyalty Department, whose focus was on sales, and Tier II Technical Support; in addition I participated in the master Trainer Program, facilitated new hire training, Human Resources and Workplace Safety classes, Train the Trainer classes, and numerous procedural upgrade classes, most often in a classroom environment.

In this position I was responsible for managing the sales floor, which included scheduling, training, and motivating a staff of eighty, conducting performance reviews and development for five supervisors and eight senior staff members, for which I had the highest promotion rate in the Midwest territory, and managing store budgets, inventory, and profit and loss.